Keithley KPCI-3101 Series, User Manual

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KPCI-3101 — KPCI-3104 Series User’s Manual Systematic Problem Isolation C-3
Problem isolation Scheme A: basic system
In Scheme A, you start the systematic problem isolation procedure. You remove your
KPCI-3101–4 board(s) and check for apparent damage. If the board looks okay, you check the
independent functionality of your computer. If the computer is okay, you check the expansion
slots that held your KPCI-3101–4 board(s).
Follow these instructions as you perform Scheme A:
1. Remove and inspect the KPCI-3101–4 board(s) for damage as follows:
a. Shut down Windows 95/98/NT and turn off power to the host computer.
b. Turn off power to all external circuits and accessories connected to the KPCI-3101–4
board(s) that is installed.
c. Disconnect STA-300 screw terminal accessories from your KPCI-3101–4 board(s).
d. Remove the KPCI-3101–4 boards from the computer, making note of the socket(s) in
which the board(s) was installed. (If more than one KPCI-3101–4 board is installed,
remove all boards and note which board was in which socket.)
e. Visually inspect all removed KPCI-3101–4 board(s) for damage.
2. Based on the results of step 1, do the following:
•
If the board(s) you removed is obviously damaged, then repair or replace the board.
Refer to
Section 6 “Technical support ” for information on returning the board for repair
or replacement. Skip to “ Problem isolation Scheme G: verification of problem solution .”
• If the board(s) you removed is not obviously damaged, then continue with step 3 and
check for host computer malfunction.
3. Check if the computer functions satisfactorily by itself. Proceed as follows:
a. Place the board(s) that you removed from the computer in an electrostatically safe loca-
tion. Do not reinstall it.
b. Turn on power to the host computer.
c. Perform all needed diagnostics to determine whether your computer hardware and oper-
ating systems are functioning properly.
4. Based on the results of step 3, do one of the following:
• If you find no computer or operating system malfunctions in step 3, then the problem
likely lies elsewhere; take action as follows:
– If you do not have another KPCI-3101–4 board that you know is good, i.e. works
properly, read the instructions in
Section 6 “Technical support .” Then contact
Keithley for help in isolating the cause of your problem.
– If you have another KPCI-3101–4 board that you know is good, i.e. works properly,
then continue with step 5.
•
If you find computer or operating system malfunctions in step 3, do the following:
a. Determine the cause of the computer hardware or operating system malfunctions.
b. Fix the computer hardware or operating system malfunctions.
c. Assume that fixing the malfunctions has solved your problem, and skip to “ Problem
isolation Scheme G: verification of problem solution .”