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16. FAQ and Troubleshooting
16.1 Set-up
1. How do I set up the speakers?
• First of all, a home Wi-Fi network is required. This is to ensure you can enjoy the full
range of features and keep the system up to date.
• Then, download the KEF Connect App from the App Store or Google Play Store and
install it on your mobile device. Follow the instructions in the KEF Connect App to get
the speakers connected (onboarded) to your home Wi-Fi network.
2. What router specifications do the speakers support?
• IEEE 802.11a/b/g/n/ac, IPv4, IPv6, Dual-band 2.4 GHz / 5 GHz
• For better streaming stability, especially on hi-resolution music files, a 5 GHz Wi-Fi
network with a router transmission speed of at least 1300 Mbps is recommended.
• Office, hotel, guest and public networks often feature additional security or
authentication methods which may prevent the speakers from connecting. You may
need the help of the network administrator to configure the network to allow full
functionality if using these kinds of networks.
• LTE routers/mobile hotspots will work, but may also consume a significant amount of
battery power and mobile data.
3. Can I use a mesh router?
• Yes, we have tested the most popular mesh routers and they are working well with
the speakers. However, as there is not yet an industrial standard for mesh routers,
each manufacturer may have their own meshing technology. If your mesh router does
not work with the speakers, make sure you have updated your router to the latest
firmware or contact the manufacturer for solutions.
4. How far apart can I place the two speakers?
• Wired: Cable length up to 8 meters.
• Optimal listening distance between the speakers and the listener will depend on
how far the Primary Speaker and Secondary Speaker are separated from each other.
Try to aim for approximately the same distance between the Primary Speaker and
Secondary Speaker and between the speakers and the listener.
5. How large a room can the speakers cover?
• 10–100 m
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