17
16
TROUBLESHOOTING
TROUBLESHOOTING
Illustration
Solution
Cause
Investigation
Indication
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
The connector should be inserted fully until
white o-ring is not visible. Remove the o-ring if
necessary
AUX connector not
fully inserted
Continuous
discharge from the
nozzle
False
activation:
Soap
dispensing
Min 1.5 M
Eliminate any cause of reflection and if
necessary use appropriate remote control to
shorten detection range.
Reflection issue
from other object
Random discharge
from the nozzle
Replace the Pump. Rinse warm water through
the pipe and the body of the soap dispenser all
the way to the nozzle.
Damaged pump
due to high
viscosity or debris
in pipes
Soap discharging
from pump housing.
Fill with soap with correct viscosity (100 - 3800
cPs) and prime pipes using the fill button on
remote control.
Soap tank is
empty
Pump is making
sounds when sensor
is activated
Soap not
dispensing
Press
FILL
Button
Prime the soap dispenser by pressing the fill
button on the remote or by pressing the refill
button located at the bottom of the pump, until
soap exits the nozzle.
Soap dispenser
has not been
primed
Replace the Pump
Damaged pump
(discharge from
housing)
Run warm water through pipe, pump, and body
all the way to the nozzle. Replace with soap of
correct viscosity.
NOTE: Using the soap dispenser with high
viscosity soap may cause permanent damage to
the pump and shorten the lifecycle.
Debris or dried
soap in the pipe
or tank
Soap Viscosity
(100 - 3800 cPs)
High viscosity
soap
(> 3800 cPs)
Unbend or straighten pipes.
Bent pipes
Illustration
Solution
Cause
Investigation
Indication
O-RING VISIBLE –
NOT CONNECTED PROPERLY
ONLY THE GROOVES ARE VISIBLE –
CONNECTED PROPERLY
The connector should be inserted fully
until the white o-ring is not visible.
Remove the o-ring if necessary
AUX connector not
fully inserted
Sensor is
blinking
when hand
is placed in
front
Pump is
not making
sound when
the sensor is
activated
Soap not
dispensing
Press
Replace the Pump. Rinse warm water
through the pipe and the body of the
soap dispenser all the way to the
nozzle.
Refill button on pump
does not activate the
pump.
Damaged pump
(discharge from
housing).
Run warm water through pipe, pump,
and body all the way to the nozzle.
Replace with soap of correct viscosity.
NOTE: Using the soap dispenser
with high viscosity soap may cause
permanent damage to the pump and
shorten the lifecycle.
Debris or dried soap in
the tank or tubing
Refill
button
Transformer: Check operation with
functioning transformer. Where
necessary replace with appropriate
transformer. For part numbers see
spare parts list.
Refill button on pump
does not activate the
pump.
Sensor is
not blinking
when hand
is placed in
front
Battery: Check operation with
functioning battery pack. Where
necessary, replace batteries or replace
the battery pack: Battery pack (without
batteries)
Min 1.5 M
Eliminate any cause of reflection and
use appropriate remote control to
shorten detection range.
Reflection issue from
other object
Replace
sensor
If the above two solutions have not
resolved this issue replace with
appropriate sensor. For part numbers
see spare parts list.
Damaged sensor
