EVM Modules of the MS Series Technical Introduction and User’s Guide
42
THE VOICE MAIL MESSAGE FEATURES
If the EVM module has DRAM memory to maintain the voice mail message
feature, in addition to the ACD features, any kind of message leaving,
message receiving, message listening and message recording operation can
be fulfilled.
Making use of the EVM for any extension depends on the extension’s EVM
authorization level that is determined by the program “Authorization* For
Leaving / Locking Voice Mail Message.” (*Please refer to the MS Series
Programming Guide).
FAX FORWARDING FEATURE AND USE OF THE EVM
If a separate extension has not been defined for the fax device and if EVM is
being used, then the line over which fax calls come has to be defined as “Fax
Forwarding Mod 1*.” In that case, if a fax signal comes while the entry
message is being announced, then the call is automatically transferred to
the fax device. (*Please refer to the chapter Line Parameters / MS Series
Programming Guide).
SUMMARY: PUTTING THE EVM INTO SERVICE
First of all, determine what kind of a forwarding system you need and
prepare the text of the messages you are going to record. Pay attention to
keeping the messages as short as possible while doing that. Keep in mind
that the calling parties prefer reaching the person or department they call
as soon as possible, instead of listening to prolonged, unnecessary talk.
Some issues, which it would be useful to take into consideration while
establishing the structure and text of messages, have been explained below:
PDF created with pdfFactory Pro trial version
