Frequently asked questions
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only work either for two weeks or for a month. When this period expires,
the key will be blocked.
Question: What happens when my Kaspersky Anti-Virus license ex-
pires?
After the expiration of the license, Kaspersky Anti-Virus will continue
operating, but anti-virus database updating feature will be disabled. The
anti-virus application will continue disinfecting objects infected with vi-
ruses but it will be using old anti-virus database.
When this happens, inform your system administrator or contact the
dealer you purchased your copy of Kaspersky Anti-Virus from or
Kaspersky Lab directly.
Question: My Anti-Virus does not work.
What should I do?
First of all, try to find you problem description and its solution in this
document (particularly this section) or in our website.
We also recommend that you contact the dealer you purchased your
copy of Kaspersky Anti-Virus from or send an e-mail message to our
Technical support service (
) or at the address
specified in your license key details.
To ensure that your request is answered as soon as possible, follow the
below suggestions:
1.
In the subject of your message, indicate your operating system, the
name of the Kaspersky Lab’s product you are using and the
problem you encountered. For example,
MS Windows 2000 Pro, SP4, Kaspersky Anti-Virus 5.5 for
Check
Point
TM
Firewall-1
®
, anti-virus database update cannot be
performed.
2.
Use plain text format for your message.
3.
At the beginning of your message, indicate:
•
the version of your operating system and service packs
installed;
•
Check PointTM Firewall-1
®
version and service packs installed;
•
the version of your Kaspersky Anti-Virus copy and the number
of your license.
4. Briefly, but clearly describe the problem. Bear in mind that the
support specialists have no previous knowledge of your problem