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FAQ
Question : Why is there nothing on the LCD display when I power on the receiver unit ?
Answer : This means that the built-in battery power is too low. Please recharge the battery by
connecting the device to a USB port of the computer directly, or use a USB charger to charge it.
Question : Why doesn
’t the battery icon blink during charging ?
Answer : If you have already confirmed that battery power was not full yet, then it may mean that
the USB port has a bad connection and the power supply is not stable.
1. Please refer to
“LCD Indicator” section of chapter 3 for details regarding icons about status.
2. Re-plug the device again. If the problem remain, try changing to another USB port.
3. Replace the USB charger or USB cable with a new one.
Question : Why can
’t I see the pen stroke on the screen ?
Answer : Please check with the following steps.
1. If the driver has not been installed, please run the Easy Note Taker application provided within
the installation CD.
2. Check the digital pen to see if it moves the cursor on the screen. If you have replaced a refill
before, please also check the refill that you changed is in the same standard as the original
standard.
3. Make sure the distance between the digital pen and receiver unit is within an area of A4 paper.
4. If the problem still remains, there might be some problems with the connection. Please try to
Summary of Contents for KuPen Air
Page 1: ...V1 00 Windows Macintosh ...
Page 5: ...4 1 Product Introduction Product Features Package Contents Receiver Unit Digital Pen ...
Page 11: ...10 2 Getting Started Installation Configuration ...
Page 64: ...63 5 Specification Summary Receiver Unit Digital Pen ...
Page 67: ...66 6 Troubleshooting Testing your device FAQ Service and Technical Support Driver Download ...