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Testing your device
Please do the following tests first to identify your problem.
1. Check the device connection :
After you connect the device to your computer, the indicator of the receiver unit should be on
instantly. If it is not on, please follow these steps :
(1) Make sure the USB cable is properly connected to a USB port on the computer.
(2) Try connecting to another USB port.
(3) If the device is connected to a USB Hub, please make sure the USB Hub is properly
connected to a USB port on the computer.
(4) Check if your USB controller is activated or not.
2. Diagnose the device :
If the digital pen or the receiver unit still does not work properly, please follow these steps to help
diagnose the problem with the device.
(1) Unplug the USB cable from computer.
(2) Remove the driver program from the operating system.
(3) Re-connect the device to a computer with USB connection.
(a) Check whether the indicator is on or not. If it is still off, that means there is an error with
your receiver unit.
(4) Download the latest version of the driver directly from our official website. You can also
Summary of Contents for KuPen Air
Page 1: ...V1 00 Windows Macintosh ...
Page 5: ...4 1 Product Introduction Product Features Package Contents Receiver Unit Digital Pen ...
Page 11: ...10 2 Getting Started Installation Configuration ...
Page 64: ...63 5 Specification Summary Receiver Unit Digital Pen ...
Page 67: ...66 6 Troubleshooting Testing your device FAQ Service and Technical Support Driver Download ...