KaiCong—Nothing important than safety!
!
VI After-sale Service
Our company promises a warranty for one year for product series of IR Intelligent High-Speed Dome, according to state relational
rule. During the warranty period, our company provides free maintenance service for the equipment defects arising under normal use.
But you need to pay for the material cost and fee of working if the following situations happened:
!
1. Damage arising under operation without according to the MANUAL.
2. Damage arising by force majeure, such as lighting stroke, fire disaster, earthquake and typhoon, etc.
3. Product damage arising by using fittings which is not provided by our company.
Problems
Possible causes
solutions
!
No action, no picture, no
instruction light when
power is switched on.
Wrong contact of power
cables
Correct
Power supply adaptor
damaged
Replace
Damaged assurance pipeline
Replace
Bad contact of power cables
Exclude
!
Normal self-check and
image but out of control
wrong setting of address
and Bound rate
Set them again
Wrong Protocol
Correct
Wrong contact of RS485 or
open circuit
Check the control line of RS485
!
Abnormal self-check,
image shown with motor
noise
Mechanical failure
Repair
Camera inclined
Reinstall
Power supply not sufficient
Replace, better to place the adaptor nearby the unit
Unstable image
Bad contact of video cable
Exclude
Power supply not sufficient
Replace
Blurred image
MANUAL FOCUS
Operation or callint any preset point
Dirty overlay
Clean the overlay
!!
Uncontrol or detention
Power supply not sufficient
Replace, better to place the adaptor nearby the unit
!
Check whether the furthest
matching resistance has
jioned
Make the camera which is furthest from
controlling equipment jion in the matching
resistance
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