AUTOMATIC ATTENDANT SETUP
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This information is also available via the voice mail configuration software. Click
the
Reports
menu on the main screen, and then select
Technical -
Registers…
and the following screen appears.
Created Mailboxes:
Total number of mailboxes in the system.
Used Mailboxes:
Active mailboxes. Includes mailboxes with modified
password and/or customized greeting message.
Incoming messages:
Number of messages left in mailboxes.
Email notifications:
Number of e-mail notifications.
Total Calls:
Number of calls attended by the auto attendant.
Abandoned Calls:
Calls attended by the auto attendant which hang up
during the message.
Operator Calls
:
Calls directed towards the human operator.
Extension Calls:
Calls which select an extension number.
Click the buttons located on the right hand side in order to:
Titles:
edit the titles of the different registers.
Reset:
reset all data to zero
Print:
print the information
Graph:
view a graphical representation of the data
Export:
copy the data to a text file.
Close:
exit
For saturation data (ports percentage busy time in hourly intervals) select
Technical - Saturation…
from the
Reports
menu.
