Juniper QFX5100, Hardware Manual

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CHAPTER 25
Returning Hardware
• Returning a QFX5100 Switch or Component for Repair or Replacement on page 229
• Locating the Serial Number on a QFX5100 Switch or Component on page 229
•
Packing a QFX5100 Switch or Component for Shipping on page 232
•
Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component on page 233
Returning a QFX5100 Switch or Component for Repair or Replacement
If you need to return a QFX5100 switch or component to Juniper Networks for repair or
replacement, follow this procedure:
1.
Determine the serial number of the component. For instructions, see “Locating the
Serial Number on a QFX5100 Switch or Component” on page 229 .
2.
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC) as described in
“Contacting Customer Support to Obtain
a Return Materials Authorization for a QFX Series Device or Component” on page 233 .
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the switch or component for shipping as described in “Packing a QFX5100 Switch
or Component for Shipping” on page 232 .
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
QFX5100 Switch Hardware Overview on page 3
•
Locating the Serial Number on a QFX5100 Switch or Component
If you are returning a switch or component to Juniper Networks for repair or replacement,
you must locate the serial number of the switch or component. You must provide the
229 Copyright © 2014, Juniper Networks, Inc.