Juniper QFabric QFX3008-I, Manual, Page: 461 / 472

To pack and ship QFX3500 device components:
•
Place individual FRUs in antistatic bags.
•
Ensure that the components are adequately protected with packing materials and
packed so that the pieces are prevented from moving around inside the carton.
• Close the top of the cardboard shipping box and seal it with packing tape.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
Related
Documentation
Returning a QFX3500 Device or Component for Repair or Replacement on page 430
•
Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component
If you are returning a QFX Series device or component to Juniper Networks for repair or
replacement, obtain a Return Materials Authorization (RMA) from the Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a
case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
For instructions on locating the serial number of the device or component you want to
return, see
“Locating the Serial Number on a QFX3500 Device or Component” on page 431 ,
“Locating the Serial Number on a QFX3008-I Interconnect Device or Component” on
page 427
, or “Locating the Serial Number on a QFX3100 Director Device or Component”
on page 424 .
Before you request an RMA from JTAC, be prepared to provide the following information:
• Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Case Manager at CSC: http://www.juniper.net/cm/
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll-free
numbers, see
http://www.juniper.net/support/requesting-support.html
.
435 Copyright © 2012, Juniper Networks, Inc.
Chapter 34: Returning Hardware