Juniper QFabric QFX3008-I, Manual, Page: 457 / 472

NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3.
Pack the device or component for shipping as described in “Packing a QFX3500 Device
or Component for Shipping” on page 432 .
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
.
Related
Documentation
QFX3500 Device Overview on page 59
•
Locating the Serial Number on a QFX3500 Device or Component
If you are returning a device or component to Juniper Networks for repair or replacement,
you must locate the serial number of the device or component. You must provide the
serial number to the Juniper Networks Technical Assistance Center (JTAC) when you
contact them to obtain a Return Materials Authorization (RMA). See
“Contacting Customer
Support to Obtain a Return Materials Authorization for a QFX Series Device or Component”
on page 435
.
If the device is operational and you can access the command-line interface (CLI), you
can list serial numbers for the device and for some components with a CLI command. If
you do not have access to the CLI or if the serial number for the component does not
appear in the command output, you can locate the serial number ID label on the device
or component.
NOTE: If you want to find the serial number ID label on a component, you
need to remove the component from the device chassis, for which you must
have the required parts and tools available.
•
Listing the Chassis and Components Details Using the CLI on page 431
• Locating the Chassis Serial Number ID Label on a QFX3500 Device on page 432
• Locating the Serial Number ID Labels on FRU Components on page 432
Listing the Chassis and Components Details Using the CLI
Use the
show chassis hardware
CLI operational-mode command to list the device and
component serial numbers:
user@device> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis JN000TEST5 QFX3500
Routing Engine 0 BUILTIN BUILTIN QFX Routing Engine
FPC 0 REV 05 750-036931 EE0823 QFX 48x10G 4x40G Switch
431 Copyright © 2012, Juniper Networks, Inc.
Chapter 34: Returning Hardware