CHAPTER 1 Preface
Media Flow Manager Administrator’s Guide
22
Requesting Technical Support
Copyright © 2010, Juniper Networks, Inc.
https://www.juniper.net/cgi-bin/docbugreport/
. If you are using e-mail, be sure to include the
following information with your comments:
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Document or topic name
■
URL or page number
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Software release version (if applicable)
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are
covered under warranty, and need post-sales technical support, you can access our tools and
resources online or open a case with JTAC.
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JTAC Policies
—For a complete understanding of our JTAC procedures and policies,
review the
JTAC User Guide
located at
http://www.juniper.net/customers/support/downloads/710059.pdf
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Product Warranties
—For product warranty information, visit
http://www.juniper.net/support/warranty/
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JTAC Hours of Operation
—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service
portal called the Customer Support Center (CSC) that provides you with the following features:
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Find CSC offerings:
http://www.juniper.net/customers/support/
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Search for known bugs:
http://www2.juniper.net/kb/
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Find product documentation:
http://www.juniper.net/techpubs/
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Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
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Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
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Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
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Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
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Open a case online in the CSC Case Manager:
http://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool located at
https://tools.juniper.net/SerialNumberEntitlementSearch/
