Requesting Technical Support
3
Release 11.0.2
SRP Module Memory Requirements
For Release 5.3.0 and higher-numbered software releases on ERX14xx models,
ERX7xx models, and the Juniper Networks ERX310 Broadband Services Router, see
ERX Module Guide, Table 1, ERX Module Combinations
, for detailed information
about memory requirements.
For Release 8.2.0 and higher-numbered software releases on Juniper Networks
E120 and E320 Broadband Services Routers, see
E120 and E320 Module Guide, Table
1, Modules and IOAs
, for detailed information about memory requirements.
Hardware and Software Compatibility
For important information about hardware and software, see the document set as
follows:
Combinations of line modules to achieve line rate performance are in
JunosE
System Basics Configuration Guide, Chapter 6, Managing Modules
.
Compatibility of ERX router modules with software releases is in
ERX Module
Guide, Table 1, ERX Module Combinations
.
Layer 2 and layer 3 protocols and applications supported by ERX router
modules are in
ERX
Module Guide, Appendix A, Module Protocol Support
.
Compatibility of E120 router and E320 router modules with software releases
is in
E120 and E320 Module Guide, Table 1, Modules and IOAs
.
Layer 2 and layer 3 protocols and applications supported by IOAs on the E120
router and the E320 router are in
E120 and E320 Module Guide, Appendix A, IOA
Protocol Support
.
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC
support contract, or are covered under warranty, and need post-sales technical
support, you can access our tools and resources online or open a case with JTAC.
JTAC Policies
—For a complete understanding of our JTAC procedures and
policies, review the
JTAC User Guide
located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product Warranties
—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation
—The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
