Section 5: Troubleshooting
5.3 Network Troubleshooting
Network Con-
figuration
Connection Requirements
Comments
1
DHCP (default
router settings)
None
Since the iotega can receive IP from the network and the network is not blocking any ports, DHCP
must include the following items
• IP
• Subnet Mask
• Gateway address
• DNS Address
2
DHCP - MAC fil-
tering enabled
Router must be programmed with
iotega’s MAC address
The MAC address of the iotega is listed on the label on the bottom of the panel.
3
DHCP - outbound
port filtering
The router must have the required
ports enabled for outbound traffic
Required ports:
• FTP - 20/TCP/UDP
• FTP - 21/TCP/UDP
• DNS - 53/TCP/UDP
• HTTP - 80/TCP (with the following sites allowed)
www.johnsoncontrols.com
www.tyco.com
www.dsc.com
www.amazon.com
• NTP - 123/UDP
• TycoOn - 443/UDP (configurable)
• SecureNet - 1234/UDP
• CMS - Programmable/UDP x2 Ethernet receivers
4
DHCP - with fixed IP
address
Router must be programmed with
iotega’s MAC address
Router uses DHCP to assign a fixed IP address to the iotega based on the MAC address. This option
may not be supported by all routers.
5
Static IP on unit
(DHCP available)
The iotega can be configured for
Static IP via the installer portal.
The iotega must be connected to the network with DHCP enabled. Once connected to the portal, a
static IP can be assigned.
6
Static IP on unit ( No
DHCP - Eth-
ernet/Wi-Fi only)
The iotega must be provisioned
off-site.
iotega must be temporarily connected to a network with DHCP enabled. Once connected to the portal, a
static IP can be assigned and the iotega taken to the site. Network setup details for the installation site
are needed to assign a valid IP.
7
Static IP on unit ( No
DHCP - Eth-
ernet/Wi-Fi only)
The iotega must be provisioned
with a router between it and the
customer network.
A router, with a static IP for the WAN interface, to the network is required. The LAN side must have
DHCP. Connecting the IoTega to the LANenables it to connect and route through to the servers. The
Static IP can then be programmed and the unit reconnected directly to the customer network.
8
Static IP on unit ( No
DHCP - Eth-
ernet/Wi-Fi and Cell
backup)
The iotega must be configured
off-site via Ethernet. Static IP is
programmed via Cell once on-
site.
Once the iotega is provisioned and cellular is active, the Static IP can be programed via the cellular inter-
face.
9
Wi-Fi only (Ethernet
available during
installation)
Ethernet is required for initial
installation/configuration.
The iotega‘s Wi-Fi must be configured on the router/access point via Ethernet (or cellular after the initial
installation is completed). After installation, Wi-Fi can be used by disconnecting Ethernet and placing
the unit where desired.
10 Wi-Fi only (No Eth-
ernet available dur-
ing installation)
Ethernet is required to enable Wi-
Fi setup
Same as setting up a Static IP, with no DHCP.
Can be configured off-site if Wi-Fi information is known, or via another network interface
such as a router and then placed back on Wi-Fi network.
11 Cellular only
Ethernet is required to enable Cel-
lular setup
Same as setting up a Static IP, with no DHCP.
Can be configured off-site if information is known.
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