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Copyright 2017

Johnson Controls

All Rights Reserved

No part of this document may be reproduced without the prior permission of Johnson Controls.

If this document is translated from the original English version by Johnson Controls, all reasonable endeavors will be used to 
ensure the accuracy of translation. Johnson Controls. shall not be liable for any translation errors contained herein or for 
incidental or consequential damages in connection with the furnishing or use of this translated material.

Due to continuous development of our products, the information in this document is subject to change without notice. Johnson 
Controls shall not be liable for errors contained herein or for incidental or consequential damages in connection with furnishing 
or use of this material. Contents of this publication may be preliminary and/or may be changed at any time without any 
obligation to notify anyone of such revision or change, and shall not be regarded as a warranty.

Other Manufacturers’ Documentation

Johnson Controls does not duplicate documentation of other equipment manufacturers. When necessary, Johnson Controls 
provides documentation that supplements that of other manufacturers. When unpacking your equipment, keep all original 
manufacturer documentation for reference.

Technical Support

For factory technical support, Johnson Controls authorized field technicians or authorized dealer representatives can contact 
Global Security Solutions Technical Support by phone at (866) 893-0423 or (414) 524-1214, or by email at 

support.[email protected]

. They can also call the Field Support Center at (800) 524-1330 or (414) 524-5000 and 

use options 6, 1, 7.

End users and customers should contact their local Johnson Controls branch or authorized dealer for any of their support needs 
(technical support, maintenance contracts, on-site field support, P2000 Software Service Agreements, Service Partnerships, and 
so on). Visit 

http://www.johnsoncontrols.com/location-finder

 to find your local Johnson Controls office. 

For material returns contact the branch if the material was purchased through a Johnson Controls branch or through the Product 
Sales Operations Team, if ordered through the Advanced Order Management System (AOMS) and follow the RMA process; or 
contact the authorized dealer representative where the material was purchased directly.

Acknowledgments

Metasys

® and Johnson Controls® are trademarks of Johnson Controls. All other company and product names are trademarks or 

registered trademarks of their respective owners.

Declaration of Conformity

United States: 

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 

Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television 
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

The user is cautioned that changes and modifications made to the equipment without approval of the manufacturer could void 
the user's authority to operate this equipment.

Canada: 

CAN ICES-3 (B)/NMB-3(B)

European Union: 

This product complies with the requirements of the EMC Directive.

This equipment must not be modified for any reason and it must be installed as stated in the Manufacturer’s instructions. If this 
shipment (or any part thereof) is supplied as second-hand equipment, equipment for sale outside the European Economic Area 
or as spare parts for either a single unit or system, it is not covered by the Directives.

Summary of Contents for CK721-A

Page 1: ...24 10025 237 Revision December 2017 CK721 A Network Controller hardware installation manual...

Page 2: ...erial returns contact the branch if the material was purchased through a Johnson Controls branch or through the Product Sales Operations Team if ordered through the Advanced Order Management System AO...

Page 3: ...nt must be maintained between 13 35 C 55 95 F and relative humidity of 85 5 by the HVAC system Twenty four hour standby power shall be provided for the HVAC system 6 The installer shall incorporate a...

Page 4: ......

Page 5: ...rds and 8 000 off line transactions Note When the number of badges exceeds 120 000 the number of access groups should be limited to 50 000 All CK721 A panels are connected to the server via a 10 100Ba...

Page 6: ...cate 2398 cryptographic module version 2 0 9 from the Open Source Software Institute http www oss institute org CK721 A controller peer to peer User Datagram Protocol UDP broadcast messages are not en...

Page 7: ...g CK721 A to a Terminal Emulator RS232 Serial Null Modem Cable Wiring on page 6 RS232 B KONE serial server elevator or OTIS serial server elevator controller communications port or ThyssenKrupp serial...

Page 8: ...power is not supplied before you remove the lithium battery the realtime clock will be incorrect LEDs POWER ON is steady when power is applied FAULT OFF indicates normal operation ON indicates a gener...

Page 9: ...l and snap on To remove a module pull the white clips two are located at the bottom and one on top of the module then pull the bottom of the module out and lift it up Wiring Between RS485B and the Fie...

Page 10: ...Listed 22 AWG Stranded Hook up wire Limited to within cabinet Listed 18 AWG 3 cond stranded shielded 4000 ft 1215 m All modules connected to a single CK721 A panel must be within 4000 feet of the pan...

Page 11: ...71 latest edition must be followed for installations in Great Britain Additional information is given in the Cardkey Installers Code of Practice Conduit ground cold water pipes unbrazed joints or diss...

Page 12: ...tant Notes As a security precaution Johnson Controls strongly suggests changing the default controller password during the installation process The CK721 A panel must be set up first using Terminal Em...

Page 13: ...you will be following Serial cable between RS232C A J3 of the CK721 A controller and your laptop or PC serial port or Ethernet cable 2 Start your terminal emulator software 3 For serial communication...

Page 14: ...2000 server Version 3 8 Build 57 with SP2 or later These steps set the IP address and netmask the preferred primary comm path and the network polling of the CK721 A which are required for communicatio...

Page 15: ...LAN setting which specifies the frequency in seconds that the CK721 A panel polls the P2000 server during LAN connections The recommended value is 30 seconds The Network Polling Dup value is not curr...

Page 16: ...ondary IP interface Primary Host IP Address User Def The primary IP address used by the primary server network interface An IP address is a 32 bit number that is notated by using four numbers from 0 t...

Page 17: ...1 A 1 Periodically check the continuity of the grounding circuit 2 Perform operational testing monthly check for proper operation 3 Replace the lithium battery every five years or after extended five...

Page 18: ...Impaired Performance Conditions A list of conditions that may cause impaired performance is provided in the following table with reference pages Field Servicing Troubleshoot the CK721 A by substitutin...

Page 19: ...We welcome your comments at BE techpubs security jci com Security Solutions 805 522 5555 www johnsoncontrols com...

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