Jayco PINNACLE, Manual

Page: 17 / 187

7
W
ARRANTY
& S
ERVICE
C
USTOMER
R
ELATIONS
Jayco has empowered its dealers to make warranty and repair decisions.
If a special circumstance occurs that requires information from Jayco, we have asked your
dealer’s service management to make the contact on your behalf.
This is why you should
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Mailing address Shipping address
Jayco, Inc. Jayco, Inc.
Customer Service Customer Service
P.O. Box 460 100 Bontrager Drive
903 S. Main Street Bldg 42 Door 4220
Middlebury IN 46540
Middlebury IN 46540
NOTE:
Please provide the following information when contacting us
for assistance:
Ž Customer name and current location.
Ž Phone number where you can be reached.
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Ž The current vehicle mileage.
Ž Your date of purchase.
Ž If applicable, the component description, serial number and
model number.
Ž A detailed description of the concern.
Ž The name of your selling dealer.
Ž If different from above, the contact information for the RV repair
facility you are contacting Jayco to discuss.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests… If you leave a list with several items and you need
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personnel and list your items in order of priority. This may include making a second
appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please don’t be offended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Inspect the work performed… Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you cannot return the vehicle immediately for repair, make an appointment as soon as
possible.
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