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Troubleshooting

Technical Support

40

www.javad.com

3. Technical Support

If the troubleshooting hints and tips in this Operator’s Manual fail to remedy the problem, contact JAVAD
GNSS Support.

Before contacting JAVAD GNSS Customer support about any problems with the receiver, see “Check
This First!” on page 37 for some solutions that may fix the issue.

To contact JAVAD GNSS Customer Support use the QUESTIONS button available on the
www.javad.com.

Note:

For quick and effective support, provide a detailed description of the problem.

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Summary of Contents for GISmore

Page 1: ...ts reserved The information contained herein may not be used accessed copied stored displayed sold modified published or distributed or otherwise reproduced without express written consent from JAVAD GNSS GISmore Operator s Manual Version 2 0 Last Revised June 29 2012 ...

Page 2: ...www javad com ...

Page 3: ...3 Option Authorization File OAF 14 4 Operation 15 4 1 Software Installation 15 Installing NetView 15 Installing ModemVU 15 4 2 Installing Optional SIM Card 16 4 3 Charging the Battery 17 Power supply requirements 18 Powering the Receiver 18 4 4 Turning On Off the Receiver 18 4 5 Connecting the Receiver and a Computer 19 5 GISmore Configuration 20 5 1 Configuring Receiver 20 5 2 Configuring the GSM...

Page 4: ...s 35 7 4 Clearing the NVRAM 36 7 5 Checking Firmware Version 36 7 6 Loading New Firmware 36 Chapter 2 Troubleshooting 37 1 Check This First 37 2 Receiver Problems 37 3 Technical Support 40 Appendix A Specifications 41 1 Receiver Specifications 41 1 1 General Details 41 1 2 GNSS Board Details 43 1 3 Bluetooth Module Details 44 1 4 GSM Module Details 44 Appendix B Safety Warnings 45 General Warnings...

Page 5: ...luable asset of JAVAD GNSS and are developed by the expenditure of considerable work time and money and are the result of original selection coordination and arrangement by JAVAD GNSS TRADEMARKS GISmore ModemVU NetView and JAVAD GNSS are trademarks or registered trademarks of JAVAD GNSS Windows is a registered trademark of Microsoft Corporation Bluetooth word mark is owned by the Bluetooth SIG Inc...

Page 6: ...degree of care you would use in safeguarding your own most valuable trade secrets Nothing in this paragraph shall restrict you from disclosing Confidential Information to your employees as may be necessary or appropriate to operate or care for the GISmore Such employees must also keep the Confidentiality Information confidential In the event you become legally compelled to disclose any of the Conf...

Page 7: ...the equipment into an outlet on a circuit different from that to which the receiver is powered Consult the dealer or an experienced radio television technician for additional suggestions Note Any changes or modifications to the equipment not expressly approved by the party responsible for compliance could void your authority to operate such equipment Canadian Emissions Labeling Requirements This C...

Page 8: ...ghtly different from the sample screen due to the receiver you have connected operating system used and settings you have specified This is normal and not a cause for concern Technical Assistance If you have a problem and cannot find the information you need in the product documentation contact your local dealer Alternatively request technical support using the JAVAD GNSS World Wide Web site at ww...

Page 9: ...d Figure 1 Figure 1 GISmore Receiver GISmore can receive and processes multiple signal types improving the accuracy and reliability of your survey points and positions especially under difficult jobsite conditions GISmore receiver can access the GPS Global Positioning System satellites of the United States the Galileo an upcoming global positioning system maintained and operated by Galileo Industr...

Page 10: ...ies website http www galileo industries net Despite numerous technical differences in the implementation of these systems satellite positioning systems have three essential components Space GPS GLONASS and Galileo satellites orbit approximately 12 000 nautical miles above Earth and are equipped with a clock and radio These satellites broadcast ranging signals and various digital information epheme...

Page 11: ...transmitting differential data and broadcast to the remote receiver s using a data communication link The remote receiver applies the transmitted measurement information to its observed measurements of the same satellites For post mission applications the simultaneous measurements from reference and rover stations are normally recorded to the receiver s internal memory not sent over communication ...

Page 12: ... multi system receiver board and a GSM GPRS modem Figure 2 GISmore dimensions in mm Table 1 2 1 Bluetooth Module A combination of software and hardware technology that makes the GISmore mobile wireless GNSS receiver that supports a point to point serial profile As such the GISmore can transfer and synchronize files between the receiver and any other Bluetooth wireless technology device that suppor...

Page 13: ...equiring a license Broadcasting without a license can result in severe penalties including the confiscation of your radio and GNSS equipment 2 3 External Components The GISmore casing includes a user interface and a power port The On Off power button turns the receiver on and off Status LED the unit status indicator shows information on the network service availability and call status Charger Char...

Page 14: ... with a temporary OAF that allows the receiver to be used for a predetermined period of time When the receiver is purchased a new OAF activates desired purchased options permanently Receiver options remain intact when clearing the NVRAM or resetting the receiver The OAF enables the following kinds of functions For a complete list of available options and details visit the JAVAD GNSS website http w...

Page 15: ...ding the program from the website extract the program files into a folder on your hard drive 2 Navigate to the location of the NetView program and double click the Setup exe icon 3 Follow the on screen installation instructions Click Install to continue Keep the default installation location or select a new location 4 If desired create a shortcut on the computer s desktop for quick access to NetVi...

Page 16: ...alled The SIM card must support Circuit Switched Data to communicate directly between receivers The SIM card must have GPRS support to communicate with a GPS Network IP address To install SIM card 1 Ensure the receiver is turned off 2 Open the bottom of the case screwing off 9 self taping screws Figure 3 Figure 3 SIM Card installation 3 Remove battery and open SIM holder 4 Carefully insert the SIM...

Page 17: ...s do not need to be drained before recharging Note The batteries are shipped from the factory with 40 of power Fully charge the batteries before measuring and surveying DANGER NEVER ATTEMPT TO OPEN THE CASING OF THE DETACHABLE BATTERIES LITHIUM ION BATTERIES CAN BE DANGEROUS IF MISHANDLED DANGER DO NOT INCINERATE OR HEAT BATTERY PACK ABOVE 212 DEGREES FAHRENHEIT 100 DEGREES CELSIUS EXCESSIVE HEAT ...

Page 18: ...he receiver may be permanently damaged voiding your warranty Make sure cords are located so that will not be stepped on tripped over or otherwise subjected to damage or stress Do not operate equipment with a damaged cord or plug replace immediately To reduce the risk of damage to the equipment pull by the plug body rather than the output cord when disconnecting the equipment Do not operate the sup...

Page 19: ...zation between the receiver and any other external device that supports Bluetooth wireless technology for example JAVAD GNSS Victor an IPAQ or a computer with USB to Bluetooth adapter or PCMCA to Bluetooth adapter installed The GISmore and external device connection procedure varies slightly depending on the type of external device used In general the connection procedure is as follows Note Refer ...

Page 20: ... to re transmit RTK Base station measurements to other rover receivers extending the range of a GPS system Note Refer to the NetView Software Manual for full software description 1 Connect the receiver and computer as described in Connecting the Receiver and a Computer on page 19 Start NetView Select the connection type SER and connect the receiver and PC 2 Click Receiver Parameters on the left pa...

Page 21: ...javad com Table 2 TriPad Settings Рисунок 8 TriPad tab settings Parameter Base Rover Implicit Message Output Period 15 seconds Elevation mask angle 15 degrees File name prefix Enter a unique ID such as the last 3 digits of receiver s serial number By deafault the prefix is log ...

Page 22: ...Delay for RTK fixed static If Extrapolation is selected the rover will extrapolate the base station s carrier phase measurements when computing the rover s current RTK position If Delay is selected the rover will not extrapolate the base station s carrier phase measurements to compute the current rover position Instead the RTK engine will compute either a delayed RTK position for the epoch to whic...

Page 23: ... survey open the Ports tab and set up the parameters according Table 3 then click Apply Figure 11 on page 24 Note For the survey with the post processing keep default parameters Table 3 Settings for Ports tab Parameter Base Rover Input The same correction type as Base has Output Select the correction type None Period sec Set the period of correction output Baud rate baud rate for the corresponding...

Page 24: ... rover for DGPS mode For RTK DGPS mode activate Carrier multipath reduction mpnew as well Figure 12 Figure 12 Multipath Reduction 8 Click Apply to save the made changes and settings into receiver s memory and close the dialog window The receiver configuration will be kept in the receiver till you will change them or will clear NVRAM For detailed description of settings and parameters see NetView S...

Page 25: ...y Displaying information about the radio modem installed in the receiver Programming the radio modem s settings See the ModemVU Software Manual available on the JAVAD GNSS website for details on configuring the receiver with an GSM radio modem To configure an GSM module have the following ready Computer running Windows ModemVU Software installed on the computer 1 Connect the computer and receiver ...

Page 26: ...ave tab set the following parameters Table 5 and click Apply Figure 14 on page 26 Table 5 Receiver Parameters for the Master Slave Tab Parameter Rover Receiver Mode Master PIN Enter a Personal Identification Number PIN if required Parameter Rover Receiver Dial number Enter the phone number of the base GSM modem Send time out Enter a period of time in seconds in which the base rover GSM modem will ...

Page 27: ...t access Note To comply with RF exposure requirements maintain at least 20 cm between the user and the GSM modem 1 On the General tab set the following parameters Table 6 and click Apply Figure 16 In this tab modem and service status and possible errors are displayed Table 6 Receiver Parameters for the General Tab Parameter Rover Receiver Mode GPRS PIN Enter a Personal Identification Number PIN if...

Page 28: ...ntext identifier to establish a GPRS connection Usually this information is given by cell provider Figure 1 1 on page 28 PPP button opens the PPP parameters window that allows user to set up the Point to Point protocol parameters The Point to Point Protocol or PPP is commonly used to establish a direct connection between two nodes Usually information of PPP parameters is given by Internet service ...

Page 29: ...se station This base station have to be connected with Internet via Ethernet or GPRS and have static IP address NTRIP are useful to provide a method to establish connection to an NTRIP caster request data from particular mount point and then receive and use the data as RTK DGPS corrections SERVER this mode allows working with JAVAD server TCPCL port Specify the type of incoming data to accept on t...

Page 30: ... Software Manual available from http www javad com for detailed information of base station s configuration and Ethernet and TCP port settings Settings for the NTRIP subtab The NTRIP subtab is depicted in Figure 1 4 Figure 1 4 NTRIP subtab IP address The value of this field should match the IP address of the NTRIP caster to use Port The value of this field should match the IP port the NTRIP caster...

Page 31: ...meters exceeds the scope of this document see ModemVU Software Manual available from http www javad com for detailed information 6 Setup and Survey GPS receiver is a cost effective L1 GPS survey instrument for productive control topographic and GIS surveys After configuring the receivers for surveying each receiver needs to be setup up and the receiver s height measured and the survey can begin 6 ...

Page 32: ...These two receivers track four or more common satellites have a common data logging rate 5 30 seconds and the same elevation mask angles The length of the observation sessions can vary from a few minutes to several hours The optimal observation session length depends on the surveyor s experience as well as the following factors Generally single frequency receivers are used for baselines whose leng...

Page 33: ...r and some complex calculations to increase the accuracy of GPS positions It is based on the fact that any pseudorange errors in a GPS signal are common to all receivers within a radius of several hundred miles Differential GPS can provide accuracies from submeter to around five meters Without differential correction accuracy may only be within 100 meters CEP The extra receiver known as the base s...

Page 34: ...er When your measuring finishes you can download your measuring files to a computer for storage post processing or backup Also the GISmore memory holds a finite amount of files and information so downloading the files to a computer ensures that no files are lost You should download files as soon as possible after collecting data at the jobsite NetView provides a File Manager to download files to y...

Page 35: ...NetView 1 Connect your receiver and computer See Connecting the Receiver and a Computer on page 19 for this procedure Start NetView Establish connection between NetView and receiver 2 Click on the receiver name on the left panel On the right open Options tab Option name a name description of the option Current shows if the option is in force at the present or not Purchased if the option is purchas...

Page 36: ...and a Computer on page 19 for this procedure Start NetView Establish connection between NetView and receiver 2 Click on the receiver name on the left panel On the right click on Actions Clear NVRAM 3 Confirm NVRAM clearing 7 5 Checking Firmware Version Use NetView to check the firmware version of your receiver 1 Connect your receiver and computer See Connecting the Receiver and a Computer on page ...

Page 37: ...rmware is loaded into the receiver Check the JAVAD GNSS website for the latest updates Then try the following Reset the receiver using NetView Receiver name on the left panel Actions Reset Restore default settings using NetView Receiver name on the left panel Actions Initial parameters Clear the NVRAM see Clearing the NVRAM on page 36 If the problem persists see the following sections for other so...

Page 38: ...al and or RTK solutions Incorrect Base coordinates entered Specify the correct coordinates for the Base station using NetView or another suitable field data collection software The receiver is not configured as a Base or Rover If the receiver should function as a Base ensure it has the proper configuration If the receiver should function as a Rover ensure it has the proper configuration The corres...

Page 39: ...e different radio link parameters Configure the Base and Rover radio receivers according to the procedures listed in the applicable section The distance between the Base and Rover is too far Close the distance between the Base and Rover Use repeaters to increase radio coverage There may be a source of radio interference that disrupts radio communications Change the RF channel if possible Use a spe...

Page 40: ... contact JAVAD GNSS Support Before contacting JAVAD GNSS Customer support about any problems with the receiver see Check This First on page 37 for some solutions that may fix the issue To contact JAVAD GNSS Customer Support use the QUESTIONS button available on the www javad com Note For quick and effective support provide a detailed description of the problem ...

Page 41: ...h or under dense foliage 1 Receiver Specifications The following sections provide specifications for the receiver and its internal components 1 1 General Details Table 1 Receiver General Specifications Physical Enclosure Plastic waterproof IP 55 Color JAVAD GNSS Green Dimensions 79 x 37x 123 Weight 302 g GNSS Antenna Internal Battery Internal Seals Silicon Keys Power On Off LED Battery status Envi...

Page 42: ...versions 2 x and 3 0 Output Multi Base Code Differential Rover Code Differential Base Geoid and Magnetic Variation models RAIM Different DATUMs support Output of grid coordinates Technology Low signal tracking Advanced Multipath mitigation KFK WAAS EGNOS SBAS Adjustable PLL and DLL parameters NMEA NMEA version Ver 2 1 2 2 2 3 3 0 Messages GGA GLL GNS GRS GSA GST GSV HDT RMC VTG ZDA ROT GMP Output ...

Page 43: ...xtrapolation 20 to 30 msec Status Fix Float DOP Data Link Status Modem Latency Common satellites Percentage of fixing Results RTK coordinates HRMS VRMS Covariance Matrix Ambiguity fixing level Selectable thresholds Low 95 Medium 99 5 High 99 9 Survey Modes Base or Rover Static Fast Static Kinematic Stop and Go RTK Real time Kinematic DGPS Differential GPS SBAS DGPS Survey Accuracy Autonomous 2 m S...

Page 44: ...Class 2 Service classes Miscellaneous Supported profiles LM L2CAP SDP SPPP Frequency Country Code North America and Europe Operating Systems Quad band 850 900 1800 1900 MHz Tx power 850 900 MHz Class 4 2 Watt 1800 1900 MHz Class 1 1 Watt Typical RX sensitivity 106dBm 4dB margin on top of spec GPRS Multi slot class 10 4 down 2 up 5 Total Max BR 85 6 Kbps Class B GSM 07 10 multiplexing protocol EDGE...

Page 45: ...rt apparatus combination to avoid injury from tip over Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus or has been dropped Apparatu...

Page 46: ... Warning Do not disassemble the battery pack Warning Do not charge in conditions different than specified Warning Do not use other than the specified battery charger Warning Do not short circuit the battery pack Warning Do not crush or modify the battery pack Power Supply Connect the supplied adapter to the side of the unit in the slot marked PWR Plug the two prong end of the power cord to an AC10...

Page 47: ...and the receiver make sure that the power source matches the receiver s voltage and current requirements Usage Warnings If this product has been dropped altered transported or shipped without proper packaging or otherwise treated without care erroneous measurements may occur Note Do not connect or disconnect equipment with wet hands you are at risk of electric shock if you do The owner should peri...

Page 48: ...Safety Warnings Storage Precautions 48 www javad com ...

Page 49: ...mage to the product resulting from an accident disaster misuses abuse or modification of the product Warranty service may be obtained from an authorized JAVAD GNSS warranty service dealer If this product is delivered by mail purchaser agrees to insure the product or assume the risk of loss or damage in transit to prepay shipping charges to the warranty service location and to use the original ship...

Page 50: ...900 Rock Avenue San Jose CA 95131 USA Phone 1 408 770 1770 Fax 1 408 770 1799 www javad com Copyright JAVAD GNSS Inc 2012 All rights reserved No unauthorized duplication ...

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