Chapter 2
37
www.javad.com
T
ROUBLESHOOTING
This chapter will help you diagnose and solve some common problems you may encounter with your
receiver.
Warning:
Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the hardware.
1. Check This First!
Before contacting JAVAD GNSS support, check the following:
• Check all external receiver connections carefully to ensure correct and secure connections.
Double check for worn or defective cables.
• Check all power sources.
• Check that the most current software is downloaded onto the computer and that the most current
firmware is loaded into the receiver. Check the JAVAD GNSS website for the latest updates.
Then, try the following:
• Reset the receiver using NetView: Receiver name (on the left panel)
Actions
Reset.
• Restore default settings using NetView Receiver name (on the left panel)
Actions
Initial
parameters.
• Clear the NVRAM (see “Clearing the NVRAM” on page 36).
If the problem persists, see the following sections for other solutions.
2. Receiver Problems
The following are some of the most commonly encountered receiver problems.
Cable specific problems
• The cable is not properly plugged in.
• Check that the cable connector is attached to the correct receiver port.
• Unplug the cable, then securely and properly reconnect it to the receiver.
• The cable is damaged.
• Use an undamaged cable. Contact your Dealer to replace the cable.
