Jason International, Inc. •
501.771.4477
Page 17 of 18
Customer Service : 800.255.5766
Copyright © 2011 Jason International.
TrOuBleshOOTIng guIDe
If you believe the unit to be within the warranty period, you must contact
Jason Customer service: 1-800-255-5766
with the
bath’s Product and Serial numbers
before work is started.
all warranTy rePaIrs MusT Be auThOrIzeD By JasOn BefOre wOrk Is sTarTeD.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER
warnIng:
always turn off power at the main electrical service panel when servicing the air bath.
warranTy
Jason International, Inc. (Jason), warrants its baths to be free from defects in workmanship and materials as provided in the enclosed Warranty
Statement and Warranty validation card.
The pre-addressed warranty registration card MUST be filled out by the purchaser within thirty (30) days from purchase and mailed to Jason Interna-
tional, Inc., in order for limited warranty to become effective.
wArrAntY registrAtion: register your product's warranty online at www.jasoninternational.com.
whirlpool bath
symptoms
Possible Causes
recommended action
Pump system won’t start.
a) No power to the pump unit.
a) Reset circuit breakers and check GFCI. Check
fuses and replace if bad.
b) Pump motor is not plugged
in.
b) Make sure plug is fully inserted into the ourlet.
c) Insufficient water.
c) Check and reconnect if necessary.
Pump operates, but no air is
injected into water.
a) Air valves are closed.
a) Open air control valves.
b) Airl line is clogged.
b) Refer to installer/dealer.
Pump operates, but water is
not being pumped.
a) Suction or discharge
blocked.
a) Remove obstruction.
b) Suction air leak. (System
usually surges.)
b) Make sure union is tight on suction side of the
purmp.
Pump does not manually
shutoff.
a) Defective keypad or control
a) Refer to installer/dealer. Replace keypad or
control.
Pump unions leak.
a) Unions cracked, under-
tightened, over-tightened,
or O-ring is not seated
properly (possibly pinched).
a) Refer to installer/dealer. Replace keypad or
control.
Pump shuts off by itself before
set time elapses.
a) Pump motor overheated
and thermal protection
device deactivated motor.
(Possibly low voltage.)
a) Make sure motor air cooling vents are not
blocked. Clear and allow motor to cool down.
(Check service & wire size.)
b) GFCI tripped.c) Water fell
below recommended level.
b) Refer to installer /dealer.
c) Fill to recommended level (2” [50 mm] above
jets).
Pump does not turn off after
set time elapses.
a) Wiring error or control
problem.
a) Refer to installer/dealer.
Pump will not turn off when
water is drained from bath.
a) Water level sensor wires or
ribon cables are shorted.
a) Inspect all sensor wires or ribbon cables for
exposed or touching wires. Check for objects
touching the back of the Signature low water level
sensor unit. If problem continues, replace water
level sensor unit.
LED light will not operate.
a) Light bulb is loose in
socket.
a) Access bulb and assure it is properly installed in
socket.
