iStore - Installation Manual - June 2020
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1.
For all warranty issues please call iStore on 1300 552 619 or [email protected]
2.
This Warranty is effective for all iStore Hot Water Systems manufactured and installed after 1
November 2012.
3. If the customer has not paid in full for the iStore Hot Water System then this Warranty does not
apply.
4. iStore Hot Water System and its components are covered by a warranty against defective factory
parts or workmanship from the date the iStore Hot Water System is installed for the relevant
period for such component as outlined in Table 1 - Warranty Periods. If the date of installation is
unknown, the Warranty commences one (1) Month after the date of manufacture.
5. This Warranty is for normal domestic use of the iStore Hot Water system only.
6.
To the extent a claim falls under the “Parts Only” Warranty Period the Warranty covers the
replacement only of such failed component in the iStore Hot Water System free of charge. Subject
to an area within a 30-kilometre radius of the iStore Branch or Authorised Distributor from where
the unit was purchased. Customers outside this area will be subject to any freight costs and any
travelling charges incurred by the iStore representative carrying out the rectification. “Parts Only”
Warranty period excludes labour.
7. To the extent a claim falls under the “Parts and Labour” Warranty Period, the Warranty covers
the repair and/or replacement of such failed component in the iStore Hot Water System and
any associated labour costs free of charge. Subject to an area within a 30-kilometre radius of the
iStore Branch or Authorised Distributor from where the unit was purchased. Customers outside
this area will be subject to any freight costs and any travelling charges incurred by the iStore
representative carrying out the rectification.
8. The decision to repair or replace the component the subject of the Warranty will be entirely at the
discretion of iStore.
9. Where a iStore Hot Water System or a component thereto is repaired or replaced by iStore, the
balance of any original Warranty Period will remain effective. The repaired or replaced part does
not carry any additional warranty period.
10. Upon installation of the iStore Hot Water System, it is the consumer’s responsibility to register
their warranty on-line www.istore.net.au/warranty-registration. Consumer must provide the
following detail - home owners detail, product model number, product installation date, product
serial numbers, licensed plumber contact details. Once you have successfully completed the
on-line registration form, you will be notified of successful warranty registration. If you do not
have access to the internet, please contact iStore on 1300 552 619 to register your warranty. To
be eligible to make a claim under this warranty, consumer must register their warranty within 6
weeks of the installation.
11. The iStore Hot Water System must be installed in accordance with iStore’s installation instructions,
and all relevant local, state and national statutory requirements, including but not limited to,
AS3500,4 & 5, AS5601, AS3000 and AS2712.
12. Installation must be completed by licensed plumbers and electricians that are licensed in the
State or Territory in which the installation is completed. Installation must include all relevant
Terms and Conditions of Warranty
