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IronKey Workspace W700-SC User Guide
TROUBLESHOOTING
The following tips and frequently asked questions are available to help you use your device.
How secure are IronKey Workspace W700-SC devices?
W700-SC devices are protected with AES 256-bit hardware-encryption just as our Secure Portable Storage
devices. They also have FIPS-140-2 Level 3 certification.
How do I access my device if I forget my PIN or lose my card?
If you forget your PIN or lose your card, you must contact your administrator. The administrator can unpair
your device and smart card so that you can pair it with a new smart card.
I cannot get my computer to boot from a USB device
Make sure that the host computer you are using meets the “Host computer requirements” on page 5. You will
need to access the boot sequence in the BIOS of your computer and set the boot sequence to USB as first
option. See “Booting from a USB drive” on page 14. Contact your administrator if you require further assistance
or see the documentation from the computer manufacturer.
Why can’t I download and install a device update in Windows To Go?
In Windows To Go mode, you can check to see if new device updates are available but you cannot install them
while booted in Windows To Go. If your device is managed, you can download and install device updates only
in non-boot mode. To switch to non-boot mode, shut down the Windows To Go operating system and then
unplug the device. Restart the host computer and then plug the device back in. Start the IronKey Control Panel
on the application partition of the device. Follow all of the steps in the procedure “Updating device software”
on page 26.
Windows To Go will not go into Hibernate or Sleep mode
By default, Hibernate and Sleep mode are not enabled for Windows To Go devices. You should not enable
these modes because Windows To Go does not support roaming between computers.
Can I boot my device on a Mac?
You can boot your device on many Mac computers that support Windows 8. You must install the Boot Camp
Support Software in Windows To Go, so that Windows 8.1 has the drivers it requires to support Mac hardware.
For more information, see “Booting your device on a Macintosh” on page 18. If you require additional
information about using a Mac computer with your device, see “Appendix 1: Imation support for Macintosh” on
page 34.
I’m using a Mac but wireless access is not working in Windows To Go
If you do not have the correct Boot Camp software drivers (for your Mac model) installed in Windows To Go,
some components will not work properly. See “Installing Boot Camp support drivers” on page 37 or verify on
the
Apple Web site
that you have the Boot Camp software that is required for your Mac model.
How do I resolve the following error message with a managed device?
“Wrong Admin Code for this IronKey Workspace device. Contact your System Administrator to resend the
Activation Code.”
