iPulse iPB4, User Manual

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iPB4 Biometric Device Range – Installation & User Guide – Rev 07 ©2017-2018 iPulse Systems
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Depending on the software being used with the iPB4 biometric device, resetting the unit to default values
requires you to follow specific procedures in order to add the unit back to the system.
Please carefully review the documentation pertaining to adding/removing devices from the system in the
relevant software user manual to ensure that this is done correctly.
Please note that if you continue to bridge out the reset jumpers, the unit will not reboot . You need to
release the bridging for the unit to reboot, or it will stay in a con stant “waiting state”.
The moment you release the jumpers, the unit should boot up, and will either have the static IP of
10.0.0.250 with all other settings intact (if you removed the bridge after the first 5 seconds, and before the
second set of beeps), or will have reset to factory defaults with all data removed.
For a full listing of the meaning of all the types of sounds and lights shown by your device, please see
Appendix B
– iPB4 Messaging, included with this document.
GETTING YOUR IPB4 ONLINE WITH A FIREWALL
There are a few simple tricks to check if your iPB4 has successfully connected to the Internet. Your iPB4
is configured to use
DHCP by default , so if you connect the network cable to a network that has both
internet connectivity and a DHCP router, you should be up and running first time.
In Appendix B, there is a listing of the beeps and colours your iPB4 will display when it first boots up.
Should all be successful, you will hear
three rapid beeps, followed by a GREEN flash , which means that
your iPB4 has successfully connected to the Internet.
Use the guide to determine what the root cause of the problem is if you get other combinations of beeps
and colours.
Firstly, the OUTGOING PING option needs to be enabled on your firewall. Without this, the iPBx devices
will assume that the network is offline, as they use the PING command to establish connectivity.
One of the main causes of your iPB4 not getting online in large organisations is the firewall. You should
always make sure that the following ports are open on your firewall to allow the iPB4 to communicate
with the
IQ Suite .cloud server:
Port 80 – HTTP
Port 443 – HTTPS
Port 53 – DNS
Port 123 - NTP
With these three ports open, your iPB4 should have no problem communicating on the network. Also, it
is important to remember that if you want remote support and assistance from iPulse Systems at some
stage, they will need you to open the following additional port to ensure that they can communicate
with the readers remotely:
Port 22 - SSH