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Interaction Edge setup
Note:
To use these products, you must purchase and install the appropriate licenses. By default, these
products are not configured to start automatically when Interaction Edge starts. If you plan to install
the license for these products, you must first start each product with this procedure.
Caution!
If you are using a release of Interaction Media Server 4.0 prior to SU5 hosted on Interaction Edge
models 01x1 (1 TDM span) or 01x2 (2 TDM spans), do not configure Interaction Media Server to use
all CPU cores on the Interaction Edge appliance for processing interactions. Interaction Edge hosts
other systems, such as Interaction Gateway, Interaction SIP Proxy, and the drivers for the
components that connect to TDM spans. Conflicts in CPU core usage can result in irresponsiveness,
instability critical process failures, and complete failure of the Interaction Edge appliance.
In the Interaction Media Server web interface, you must enable only the following CPU cores to
support Interaction Media Server media engines:
1
2
5
6
If you change the CPU core usage configuration, you must restart the Interaction Edge appliance for
the changes to take effect. The Interaction Edge edition of Interaction Media Server 4.0 SU5 or later
disables your ability to modify the CPU core usage configuration. The CPU core assignments for all
applications and services are now controlled internally by Interaction Edge. Also with the Interaction
Edge edition of Interaction Media Server 4.0 SU5 or later, the following fields in the Interaction Media
Server web interface are now read-only:
ASR Worker Max. Work Ratio
ASR Worker Thread Priority
ASR Worker Max. Threads
Media Engine CPU Mask
Media Engine Load Limit
Media Engine Selection Algorithm
Media Engine Thread Priority
Media Engine UDP Sender Loopback
Allow Hyper Threaded Media Engines
Max Number of Media Engines (0: one per CPU)
Min Scheduler Latency [ms]
Process Priority Class
1.
On a remote personal computer, open a web browser and navigate to the IP address of the Interaction
Edge appliance.
The
Authentication Required
dialog box is displayed.
2.
In the
Authentication Required
dialog box, enter the administrator credentials for this Interaction Edge
appliance and select the
OK
button.
