Intel Express 510T, User Manual

Page: 96 / 126

681872.bok : 68187207 86 Mon Apr 20 15:35:05 1998
Troubleshooting
Reporting the Problem to Intel Customer Support
86
7
To troubleshoot
communications problems
If the
POWER
LED and the
STATUS
LED are both on, but one or more
of the port
STATUS
LEDs are off, then:
1
Reset the switch using the
Reset
button.
2
Check the
STATUS
LED for each switch port to which a cable is
attached.
VLANs
The use of VLAN policies can lead to unexpected communication
problems. If the policies are not designed with care or ports are not
able to reach network services, check your VLAN policies and use
the VLAN monitoring to review the VLAN membership for that port
or address.
Reporting the Problem to Intel Customer
Support
Introduction
If you are unable to solve the problem and want to report the problem
to Intel Customer Support, there are certain things that you can do, to
enable us to begin solving your problem quickly. Intel Device View
makes the gathering of such information easy, and presents it in an
easy-to-interpret format.
Things to do prior to
contacting Customer
Support
To ensure that your problem gets treated as efficiently as possible
right from the start, TFTP a report and parameter block from the
switch. If it is not possible to TFTP from the switch, try to obtain the
product number and the software ID and version number, any error
messages in the Error and System Logs, and a copy of the switch’s
configuration.
The following information must always be supplied when contacting
Customer Support for help:
1. The scope and characteristics of the problem. How severe is the
problem? Is the switch dead? Are any of the ports malfunction-
ing? If so, which ports? Is the whole network down?
2. A quick sketch of your configuration.
3. Is the problem reproducible? If yes, how?
4. Is it a new installation, or has it been running for a while?