73
NS-32DR420CA16/ NS-55DR420CA16
www.insigniaproducts.com
Roku
Network
Insignia Roku
TV keeps
turning off
Sleep time may be
turned on
• Make sure that the sleep timer is not turned on. See the
Sleep
Timer
option in
on page
or
Some features
are not
available
The wrong TV mode may
be selected
• You may have
Set up for store mode
when you set up your
Insignia Roku TV. Store use mode is for retail environments
only. In
Store use mode
, some of your Insignia Roku TV’s
features are missing or limited. If you selected
Set up for store
use
and you want to change to
Set up for home use
, you have
to reset your Insignia Roku TV to the factory defaults. See
on page
Go to
Settings>System>Factory reset
.
Symptom
Possible cause
Try this...
I can’t turn my
Insignia Roku
TV on with the
Roku mobile
app
your Insignia Roku TV is
“asleep”
• You will need to use the physical remote button to “wake up”
or turn on your Insignia Roku TV.
I can’t find my
Insignia Roku
TV with the
Roku mobile
app
Insignia Roku TV and
mobile app not on same
wireless network
• Make sure that your Insignia Roku TV and the mobile app are
on the same network.
Insignia Roku TV not
powered or working
normally
• Make sure that your Insignia Roku TV is connected to a
working power outlet and that your Insignia Roku TV is turned
on. See
on page
.
I cannot screen
mirror to my
Insignia Roku
TV
Insignia Roku TV on
older software
• Always keep your Insignia Roku TV updated. See
on page
.
Go to
Settings>System>Software update
.
Mobile device not
supported
• Screen mirroring is a beta feature currently, so a select set of
devices will work.
Symptom
Possible cause
Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
• If you did not connect to the Internet when you first set up
your Insignia Roku TV, see
But what if I didn’t connect my
on page
Network name or
password may have
changed
• If your network name or password had changed, you need to
update your network connection. See
on page
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
Insufficient broadband
speed
• Turn off other wireless connections that may also be using
bandwidth.
Symptom
Possible cause
Try this...
