SKYZER TECHNOLOGIES
PAGE 94 OF 147
INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL
Version 1.00
11.7 Card Not Present Refund Transaction
This function allows the merchant to perform a refund transaction on the
terminal when the card is not present.
Step
Terminal Display
Description
1.0
PAYMARK EFTPOS
1.EFTPOS MENU
2.TIPPING MENU
3.HOSPITALITY MENU
4.ADMIN MENU
5.SUPERVISOR MENU
Press
MENU
key and then scroll through using down arrow key until
EFTPOS
MENU
is shown on the display.
Press the corresponding number key or
ENTER
to
access EFTPOS menu.
2.0
EFTPOS MENU
1.PURCHASE
2.CASH
3.REFUND
Press the corresponding number key or down arrow key to select
REFUND
to
perform a refund transaction.
3.0
MERCHANT CARD
Swipe the Merchant Card on the terminal.
4.0
AWAITING MER PIN
Terminal prompts
AWAITING MER PIN
on the terminal.
5.0
MERCHANT PIN?
Key in the Merchant PIN number followed by
ENTER
on the pinpad
6.0
REFUND AMOUNT?
$XX.XX
Key in the refund amount and press
ENTER
7.0
CARD NUMBER:
XXXXXXXXXXXXXXXXX
Terminal will then prompt for the card number to be manually entered.
Key in the card number as advised by cardholder and press
ENTER
.
8.0
EXPIRY <MMYY>:
XXXX
Enter the expiry date as advised by the cardholder. Ensure that numbers are in
month/year format.
Key in expiry date and press
ENTER.
9.0
SELECT TYPE
1. MOTO
2. UNSECURE ECOM
Select the Transaction Type by pressing the corresponding number key:
1.
MOTO (Mail order Telephone Order)
2.
Unsecure ECOM (Electronic Commerce .e.g. Internet)
If
1
is pressed, then follow through to step 10.0.
If
2
is pressed, then follow through to step 11.0
