Ingenico iCT2XX Operating Manual Download Page 1

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INGENICO

iCT2XX

201

Paymark Software

Operating

Manual

1.0

Version

Summary of Contents for iCT2XX

Page 1: ...INGENICO iCT2XX 2018 Paymark Software Operating Manual 1 0 Version...

Page 2: ...3 5 1 5 GPRS with Dialup as Backup Configuration 35 5 1 6 TCP IP with GPRS Backup Configuration 37 5 1 7 TCP IP with GPRS Backup with Dial up Backup Configuration 38 5 1 8 Dial up with GPRS Backup 41...

Page 3: ...rd Verification Method Limit of 80 85 11 3 2 Above the CVM Card Verification Method Limit of 80 86 11 4 Cash Out Transaction 88 11 5 Refund Transaction 90 11 6 Card Not Present Transaction 92 11 7 Car...

Page 4: ...nal Features of The Terminal 140 12 3 1 Decline Alert 140 12 3 2 One or Two Piece Unit 140 12 3 3 Full Message Encryption 140 12 3 4 Customer Receipt Copy 140 12 3 5 Communication 140 13 SAFETY AND MA...

Page 5: ...MANUAL Version 1 00 DOCUMENT OWNER All changes to this document must be approved and signed off before release by the Marketing Manager REVISION RECORD VERSION CHANGE CHANGED BY DATE 1 00 PTS 2018 Doc...

Page 6: ...guide to the operation of Skyzer s Ingenico iCT2XX EFTPOS terminal in New Zealand 2 HARDWARE OVERVIEW 2 1 The INGENICO ICT2XX Terminal The Ingenico iCT2XX Terminal consists of the following elements T...

Page 7: ...shown below o Plug Power lead Telephone line Ethernet cable Serial link RS232 cable o Install caps in the lead through as indicated on the figure o Close the compartment with the cable cover provided...

Page 8: ...8 PAYMARK OPERATING MANUAL Version 1 00 Easy loading printer 2 1 1 Features of the iCT250 Figure 1 Features of the Ingenico iCT250 Smart card reader Connection Ports SAM GPRS SIM card compartment 18 k...

Page 9: ...y cancels the procedure in progress goes to idle state The Green ENTER key validates the input selections and information The Menu key provides access to the EFTPOS terminal menu 2 1 2 The iCT2XX Keyb...

Page 10: ...UNCTION Key The FUNCTION key is used to enter the function menu Soft Function Keys These are the four keys located just below the display screen They are controlled by the software and their function...

Page 11: ...a reliable card read Smart Card IC Card Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction Only remove the card when prompted by the t...

Page 12: ...contactless display is in use but a card is not being read o When the contactless card is presented to the contactless active zone during a transaction the second third and fourth status lights will...

Page 13: ...GIES PAGE 13 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal Connects on the terminal end in USB Host c...

Page 14: ...ER TECHNOLOGIES PAGE 14 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 Backlit display Backlit display 2 2 1 Features of the Pinpad 2 2 2 The iPP280 Keyboard Keyboard Four LED li...

Page 15: ...L Version 1 00 The soft function keys allow account selection and navigation keys The Red CANCEL key cancels the procedure in progress goes to idle state Contactless Active Zone 2 2 3 The iPP310 PIN p...

Page 16: ...00 The PINpad Handset The interface cable that connects the IPP310 PIN pad to the iCT250 terminal The PIN shield for the IPP310 PIN pad The keyboard layout consists of Keyboard 0 through 9 Red CANCEL...

Page 17: ...Signature entry or a YES response to a question Yellow CLEAR Key The CLEAR key is used to clear data that has been entered incorrectly or to signal a NO response to a question Red CANCEL Key The CANCE...

Page 18: ...ur status lights that are visible on display o When a contactless transaction is started the first left hand status light will be steadily this indicates that the contactless display is in use but a c...

Page 19: ...PAGE 19 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 2 3 ICT2XX Port Layout The following ports are as defined at the rear of the Ingenico iCT2xx terminal Figure 2 Port Layout...

Page 20: ...Initialization 87 then 6987 Upload EOV Contactless Transactions 88 Terminal Application Version 99 Enable Disable Extra Charges Hospitality only 100 Reset Terminal Management System Download 1234 Ter...

Page 21: ...le Merchant Configuration 9902 Diagnostics 9904 Training Mode 9999 Pure Commerce CSE Connection Test 3025700 Pure Commerce CSE BIN Range Download 3025701 Pure Commerce CSE Rates Table Download 3025702...

Page 22: ...have been programmed on the Ingenico terminals for easy and quick access to frequently used menus To access these menus press the following keys on the terminal from the idle screen Description Shortc...

Page 23: ...t to idle prompt 4 0 PINPAD TYPE 1 IPP310 Press 2 to select IPP280 and press ENTER or CLEAR to cancel and exit to idle prompt 5 0 PIN pad will display the backlight display colour to select from Use t...

Page 24: ...be restarted and PIN pad will be disabled 5 0 PIN pad will display a smiley face on the screen once deactivated Simply uncover the rear compartment of the ICT2XX terminal and unplug the PIN pad USB c...

Page 25: ...Terminal and PIN pad will be restarted to establish the link with each other 6 0 PAYMARK EFTPOS PIN pad will display PAYMARK EFTPOS on the screen once the link with the terminal is successful 4 4 Deac...

Page 26: ...ARK OPERATING MANUAL Version 1 00 5 SET UP 5 1 EFTPOS Configuration The EFTPOS Configuration option enables the terminal to be configured to operate as an EFTPOS terminal and must be done before the t...

Page 27: ...ing number key By default 1 TCP IP is always selected Press 1 for Dial up configuration followed by ENTER and proceed with the configuration 2 TCP IP DIAL Press 2 for TCP IP Dialup as backup configura...

Page 28: ...1A or 1W Press ENTER to bypass if no PABX prefix is required This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal pauses for 1 second after di...

Page 29: ...ay IP address to forward the packets from Example 192 10 1 1 7 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or press 2 NO to disable...

Page 30: ...NS Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 12 0 IP Primary HOST...

Page 31: ...he FUNC key to insert a dot in between numbers 5 0 SUBNET MASK XXX XXX XXX XXX Enter in the subnet mask for the static IP address Example 255 255 255 0 6 0 GATEWAY IP ADDR XXX XXX XXX XXX Enter in the...

Page 32: ...cifies the Secondary Host IP Address By default it is set to 117 120 32 110 Press ENTER 13 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or...

Page 33: ...arameter specifies the GPRS Secondary Port Number of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 USE DNS Y N 1 YES 2 NO Press the corresponding number key and press...

Page 34: ...00 11 0 SAVE CONFIG Y N Terminal prompts to save configuration Press ENTER to save configuration on the terminal or CLEAR to exit and return to idle screen 12 0 START GPRS Y N Terminal prompts to sta...

Page 35: ...of Paymark network By default the host port number is set to 33876 Press ENTER 5 0 QUICK DIAL 1 YES 2 NO This parameter sets up the speed of the terminal to dial By default is selected as 1 YES or pr...

Page 36: ...N 1 YES 2 NO Press the corresponding number key and press ENTER to set for DNS or IP Option 1 to allow the terminal to use Paymark DNS address Option 1 is selected by default 10 0 GPRS Primary HOST D...

Page 37: ...0 ENABLE DHCP Y N 1 YES 2 NO Press the corresponding number key and press ENTER to set the IP address for the terminal Option 1 to allow the terminal to dynamically obtain its IP address and proceed w...

Page 38: ...rs paymark co nz This parameter specifies the Paymark GPRS Primary DNS address By default it is set to grps paymark co nz Press ENTER 15 0 GPRS Secondary Host DNS gprs2 paymark co nz This parameter sp...

Page 39: ...tatic IP address ensure to obtain the IP address subnet mask and default gateway IP address from your ISP Internet Service Provider for connectivity to Paymark network 6 0 TERM IP ADDRESS XXX XXX XXX...

Page 40: ...seconds after dialling if a control character W is inserted after the PABX number To insert a control character A or W press the corresponding number key and then the FUNC key To remove a PABX number...

Page 41: ...YMARK 2 Vodafone 3 Black and White 4 2 Degrees 5 Spark 6 Kore Wireless 7 Global M2M 8 This parameter specifies the GPRS service Provider By default 1 is selected for Paymark SIM card Press ENTER These...

Page 42: ...This parameter specifies the PABX numbers that the terminal dials to access an outside line Note The terminal pauses for 1 second after dialling if a control character A is inserted or to pauses for c...

Page 43: ...multi merchant terminal each merchant has its own configuration Prior to configuring the terminal for multi merchant refer to page 43 to setup the required number of active merchants on the terminal O...

Page 44: ...guration followed by ENTER and proceed with the configuration as on page 31 6 TCP IP GPRS Press 6 for TCP IP GPRS as backup configuration followed by ENTER and proceed with the configuration as on pag...

Page 45: ...ctivating the Multi Merchant configuration please return to EFTPOS configuration for Multi Merchant Function 3824 to enter the Terminal and Merchant ID s for the active merchants Step Terminal Display...

Page 46: ...e merchant name is not set then terminal will automatically use the names that are on the Paymark receipt header 7 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Go to following steps to...

Page 47: ...fault 5 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Press CANCEL to exit otherwise the terminal will automatically exit after 30 seconds of inactivity 5 3 2 To Deactivate Multi Mercha...

Page 48: ...seconds of inactivity 5 4 Contactless All new Contactless cards include the latest advanced security features required by the payment card industry Payments are processed through the same secure Visa...

Page 49: ...nico terminals are fully compatible with the global EMV standards as well as Visa s PayWave and MasterCard s PayPass Contactless card processing is fast secure and convenient no more fumbling for chan...

Page 50: ...Password 4 Header Press 1 to select PARAMETERS NOTE DO NOT SELECT ANY OTHER FUNCTIONS 7 0 INITIALIZATION Date and time Language Terminal Number Currency Pabx Pinpad Contactless Swipe Serial Number Ne...

Page 51: ...nly need to be activated from the Telium Manager to select which hardware will have contactless From the Paymark application side contactless acceptance will be turned ON by default 5 5 Single Merchan...

Page 52: ...ion is performed to delete the configuration for the selected merchant only 5 6 Remote Key Injection PKMS The Ingenico ICT2XX terminal supports Remote Key Injection technology to enable automated inje...

Page 53: ...ost where it will be connecting to download the keys By default the RKI phone number is set as 08797 NOTE If the merchant has the Toll Bar on the site then key in this phone number 1797 to obtain conn...

Page 54: ...wnload the keys By default the RKI PKMS Host Port is set as 7540 9 0 MULTI MERCHANT SETUP Terminal is now in configuration mode Press CANCEL to exit otherwise the terminal will automatically exit afte...

Page 55: ...he RKI PKMS Host IP Address is set as 117 120 35 3 8 0 RKI HOST PORT 7540 This parameter specifies the RKI HOST PORT of the Paymark where it will be connecting to download the keys By default the RKI...

Page 56: ...nst the terminal ID A merchant logon can then been initiated and successfully completed with an ACCEPTED response the terminal is ready to process transaction 5 7 Enable Disable Terminal Functions Thi...

Page 57: ...to enable or disable the INSTANT TIPPING function followed by ENTER 10 0 CC HOSPITALITY OFF Press F1 to enable or disable the CREDIT CARD HOSPITALITY function followed by ENTER 11 0 PRINT CUST COPY O...

Page 58: ...configured by entering the desired Merchant Name using the numeric keypads then the FUNC key to access the alpha characters then press ENTER Note Up to 20 characters can be entered per line 6 0 ADDRES...

Page 59: ...s of spaces have appeared Refer below for Alphanumeric Key Entry guide The alphanumeric keys are grouped in the following way 1 Q Z space q z 2 A B C a b c 3 D E F d e f 4 G H I g h i 5 J K L j k l 6...

Page 60: ...rminal or CLEAR to cancel and return to idle screen 5 10Reset GPRS Link This function allows the merchant to reset GPRS link on ICT250 terminal Step Terminal Display Description 1 0 Press FUNC 2 0 FUN...

Page 61: ...low to select the appropriate interface type NOTE Please ensure that INTERFACED is enabled through FUNC 7415 prior to selecting interface type Step Terminal Display Description 1 0 Press FUNC 2 0 FUNC...

Page 62: ...face link will be communicating via serial cable 2 USB This will be selected if the interface link will be communicating via USB cable Please ensure to load the Telium USB driver to allow the communic...

Page 63: ...d 8099 followed by ENTER 4 0 DISABLE CREDIT ACCOUNT Press ENTER to disable credit account or CLEAR to exit out without disabling the credit account Terminal will return to idle screen afterwards 7 2 E...

Page 64: ...re the TMS parameters CLEAR to cancel and exit to idle prompt 4 0 TMS TERMINAL ID XXXXXXXX This parameter specifies the TMS Terminal ID which is by default the last 8 digits of the terminal serial num...

Page 65: ...ional Identifier that the terminal uses to route messages to TMS Press ENTER 7 0 TMS URL www skyzertms co n z This parameter specifies the TMS URL By default is set to www skyzertms co nz Press ENTER...

Page 66: ...MS ACTION CONNECTING Establishing the link between the terminal and the TMS host 5 0 TMS ACTION LOGON The terminal logs on to the TMS host 6 0 TMS ACTION PLEASE WAIT The terminal briefly displays PLEA...

Page 67: ...2 0 FUNCTION Enter 1234 and press ENTER 3 0 PROCESSING PLEASE WAIT Terminal is resetting the TMS download and returns to the idle screen NOTE Upon completion of the reset TMS download perform FUNC 24...

Page 68: ...Acquirer will take care of splitting these transactions as required The BNZ CSE application will provide two options Chip card transactions Magnetic stripe transactions 9 1 CurrencySelect EFTPOS Suppo...

Page 69: ...SE application Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 3025707 and press ENTER 3 0 ENABLE DCC ENABLE DCC will be displayed Press ENTER 4 0 DCC ACTIVATED DCC application has now...

Page 70: ...ll be same as the Paymark Merchant ID 6 0 PRIMARY HOST PORT 6880 This parameter specifies the Primary Host Port for Pure Commerce CSE Press ENTER Be default it is set to 6880 7 0 SECONDARY HOST PORT 6...

Page 71: ...n used 9 4 Pure Commerce CSE Connection Test This function will be used to check the connection between the terminals to Pure Commerce CSE host Perform the steps below for connection test Step Termina...

Page 72: ...his function downloads the exchange rates table from Pure Commerce CSE host for different countries currency that are supported on the terminal The rates will be updated on the terminal at hourly basi...

Page 73: ...Note Terminal will display Rates table Expired if the rates has not been updated 9 8 Pure Commerce CSE Configuration Reset This function resets currency select configuration to default settings Step T...

Page 74: ...ey in the purchase amount and press ENTER 4 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 5 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUNT on the...

Page 75: ...ESSING NOW will be displayed on the terminal while processing the transaction 12 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 9 10Pure Commerce CSE Purcha...

Page 76: ...LL MERCHANTS Only applicable with Multi Merchant setup Press the corresponding number or down arrow key on the terminal to select the Merchant followed by ENTER Press CANCEL to exit from the menu 4 0...

Page 77: ...r merchants to manage the stored pre authorisations When the pre authorised transactions are executed a pre defined retention period is set by default to 7 days when at that time the transactions will...

Page 78: ...amount displayed will include the previously authorised amount plus any top up amounts already processed for this transaction This is to notify the merchant that a top up transaction was performed 7 0...

Page 79: ...rm the steps below to enable credit card surcharge Step Terminal Display Comment 1 0 Press FUNC 2 0 FUNCTION Enter 8 and press ENTER 3 0 ENABLE SURCHARGING Press ENTER to enable Surcharging 4 0 ENTER...

Page 80: ...older Perform the steps below to bypass surcharge transaction Step Terminal Display Description 1 0 Press Menu 2 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 ADMIN MENU 3 SUPERVISOR MENU Press 1 to select EFTPOS...

Page 81: ...in the purchase amount and press ENTER 5 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 6 0 AMOUNT XX XX CHQ SAV CR F1 F2 F3 F4 The cardholder presses the c...

Page 82: ...RATING MANUAL Version 1 00 12 0 DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt 11 2Purchase Transaction To perform a purchase transaction follow the steps bel...

Page 83: ...ENTER key NOTE Cash amounts must be multiples of the minimum currency increment 10 cents 5 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 6 0 AWAITING ACCO...

Page 84: ...018 PAYMARK OPERATING MANUAL Version 1 00 11 3Contactless Purchase Transaction The contactless solution supports Purchase Refund and Hospitality Pre Auth and Completion transactions only When executin...

Page 85: ...in the purchase amount and press ENTER 3 0 PRESENT INSERT OR SWIPE CARD XX XX Card holder should Present Insert or Swipe their card 4 0 Present card XX XX This parameter will be displayed on the PIN p...

Page 86: ...0 PROCESSING NOW This parameter will be displayed on the contactless and terminal screen to advise the cardholder and merchant the transaction is been process 7 0 PIN OR ENTER Terminal will display PI...

Page 87: ...h step 13 0 If not press CLEAR to decline and proceed with step 14 0 13 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both terminal and contactless screen The merchant presses the ENTER key to acce...

Page 88: ...access supervisor menu 2 0 EFTPOS MENU 1 PURCHASE 2 CASH 3 REFUND Press the corresponding number key or down up arrow key to select CASH to perform cash out transaction 3 0 CASH OUT AMOUNT XX XX Enter...

Page 89: ...L Version 1 00 9 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 10 0 ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt 11 0 DECLINE...

Page 90: ...R MENU Press MENU key and then scroll through using down arrow key until EFTPOS MENU is shown on the display Press the corresponding number key or ENTER to access supervisor menu 2 0 EFTPOS MENU 1 PUR...

Page 91: ...ction 15 0 PIN OR ENTER The cardholder presses the ENTER to proceed with Signature transaction 16 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 17 0 SIGN RECEIPT SIGN RE...

Page 92: ...n arrow key to select PURCHASE to perform a purchase transaction PURCHASE AMOUNT XX XX Key in the purchase amount and press ENTER 3 0 PRESENT INSERT OR SWIPE CARD Rather than swiping or inserting card...

Page 93: ...INGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN Select option by pressing the corresponding number key 1 SINGLE 2 RECURRING 3 INSTALLMENT 4 UNKNOWN 12 0 AWAITING ACCOUNT The terminal prompts AWAITING ACCOUN...

Page 94: ...ction 3 0 MERCHANT CARD Swipe the Merchant Card on the terminal 4 0 AWAITING MER PIN Terminal prompts AWAITING MER PIN on the terminal 5 0 MERCHANT PIN Key in the Merchant PIN number followed by ENTER...

Page 95: ...sponding soft key to select their account type Example Press F4 to select CR 13 0 PROCESSING NOW PROCESSING NOW will be displayed on the terminal and pinpad 14 0 SIGN RECEIPT SIGN RECEIPT will be disp...

Page 96: ...he corresponding number key or down arrow key to select PUR to perform a purchase transaction 3 0 PURCHASE AMOUNT X XX Key in the purchase amount and press ENTER 4 0 CASH OUT AMOUNT 0 00 Only applicab...

Page 97: ...ept a signature transaction Complete steps 1 6 of the transaction process first 15 0 PIN OR ENTER The cardholder to press ENTER on the pinpad to proceed with a Signature transaction 16 0 PROCESSING NO...

Page 98: ...NOTE If the card used has only one account type which is credit the terminal will process the transaction without prompting to select account type However if a transaction is executed using Chip Card...

Page 99: ...transaction Example 1 for TRANS NUMBER NOTE The option 5 TIP AMOUNT will not work if that particular transaction does not have the TIP amount entered Once the transaction has got the TIP amount added...

Page 100: ...ximum of 120 of the value of the accepted authorization i e the TIP amount cannot exceed 20 of the authorised amount 9 0 TIP ACCEPTED TIP amount has been accepted 10 0 RETRIEVE BY 1 TRANS NUMBER 2 CAR...

Page 101: ...on the terminal to retrieve the stored transaction Example 1 for TRANS NUMBER 4 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 5 0 PLEASE WAIT Term...

Page 102: ...returns to idle screen Example Processing 1 of 10 etc 5 0 TRANSMISSION COMPLETE Once all the transactions are sent the screen will display TRANSMISSION COMPLETE 6 0 VIEW TRANS Y N Press ENTER to view...

Page 103: ...Enter the transaction number which can be obtained from the receipt Example 000001 5 0 PLEASE WAIT Terminal will display PLEASE WAIT while retrieving the stored transaction 6 0 TRAN XXXXXX AUTH XXXXXX...

Page 104: ...to the transaction PLEASE NOTE Tip amount will be only 30 of the purchase amount 6 0 PLS ADVISE STAFF OF TIP AMOUNT Cardholder will advise staff member of a tip amount they wish to tip 7 0 TIP AMOUNT...

Page 105: ...d prints off transaction receipt 16 0 DECLINED Transaction has been DECLINED and prints off transaction receipt 11 11 Credit Card Hospitality Transaction This function allows the merchant to perform h...

Page 106: ...the terminal Advise the cardholder to select their account type on the pinpad 6 0 ACCOUNT CHQ SAV CR F1 F2 F3 F4 The cardholder presses the corresponding soft keys to select the account type NOTE If t...

Page 107: ...ng number key or down arrow key to select AUTHORISATION to perform a pre authorisation transaction 3 0 SELECT AUTH TYPE 1 CARD CHECK 2 INITIAL AUTH 3 TOP UP AUTH Press 2 to select INITIAL AUTH 4 0 PUR...

Page 108: ...ep 16 0 15 0 SIG ACCEPTED SIG ACCEPTED will be displayed on both the terminal and pinpad screen The merchant presses ENTER to accept the cardholder s signature after verifying signature with the card...

Page 109: ...5 0 ENTER TRAN NUM Enter the transaction number which can be obtained from the receipt Example 000001 6 0 TRAN XXXXXX AUTH XXXXXX CARD XXXXXX XXXX TOTAL AMT NZ XX XX REQUIRED TRANS Y N Details of sel...

Page 110: ...signature with the card 13 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline the cardholder s signature after verifying signatu...

Page 111: ...P to perform a completion on a pre authorised transaction 3 0 RETRIEVE BY 1 TRAN NUMBER 2 CARD NUMBER 3 AUTH NUMBER 4 INITIAL AUTH AMT 5 FUNDS ON HOLD Select the desired search criteria by pressing th...

Page 112: ...accept the cardholder s signature after verifying signature with the card 12 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline...

Page 113: ...lesser than the authorised amount 7 0 PRINTING PRINTING will be displayed on the terminal while printing off the receipt for the cardholder to sign Advise the cardholder to sign the receipt to accept...

Page 114: ...until HOSPITALITY MENU is shown on the display Press the corresponding number key or ENTER to access HOSPITALITY menu 2 0 HOSPITALITY MENU 1 AUTHORISATION 2 COMPLETION 3 UTIL Press the corresponding...

Page 115: ...when the transaction is been performed through swipe using Magnetic Stripe card Example PRESS F2 for AUD currency If the card has been inserted proceed with step 8 0 8 0 PURCHASE AUD 9 44 NZD 10 00 R...

Page 116: ...rd 12 0 SIG DECLINED SIG DECLINED will be displayed on both the terminal and pinpad screen The merchant presses CLEAR to decline the cardholder s signature after verifying signature with the card 11 1...

Page 117: ...cardholder cancels the transaction has expired 30 days since approved preauthorisation or last top up the merchant cannot deliver goods or services Step Terminal Display Description 1 0 PAYMARK EFTPOS...

Page 118: ...t and return to previous screen NOTE The total amount displayed will include the previously authorised amount plus any top up amounts already processed for this transaction This is to notify the merch...

Page 119: ...ayed Extra Charges Completion The below function will be performed to enable and disable delayed extra charges completion Enable Delayed Extra Charges Step Terminal Display Comment 1 0 Press FUNC 2 0...

Page 120: ...ENU 4 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until HOSPITALITY MENU is shown on the display Press the corresponding number key or ENTER to access HOSPITALITY menu...

Page 121: ...ansaction This is to notify the merchant that a top up transaction was performed 7 0 PURCHASE AMOUNT 0 00 Key in the amount to charge followed by ENTER 8 0 PRINTING PRINTING will be displayed on the t...

Page 122: ...EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until EFTPOS MENU is shown on the display Press the correspond...

Page 123: ...ain approval for the cheque The response message stays on the display until the merchant presses ENTER 11 13Merchant Administration Functions The following standard merchant administration functions a...

Page 124: ...MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access ADMIN me...

Page 125: ...U Press MENU key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access ADMIN menu 2 0 ADMIN MENU 1 TOTAL 2 INQUIRY...

Page 126: ...quiry 3 0 1 Merchant 1 2 Merchant 2 3 Merchant 3 Only applicable with Multi Merchant setup Select the corresponding number on the terminal to select the Merchant followed by ENTER 4 0 SELECT OPTION XX...

Page 127: ...PITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scroll through using down arrow key until ADMIN MENU is shown on the display Press the corresponding number key or ENTER to access...

Page 128: ...AL Version 1 00 NOTE Any expired stored Hospitality EOV offline and or Contactless transactions will be prompted to upload when Settlement Cutover is performed To upload these stored transactions at t...

Page 129: ...cut key by pressing 3 from idle screen Step Terminal Display Description 1 0 PAYMARK EFTPOS 1 EFTPOS MENU 2 TIPPING MENU 3 HOSPITALITY MENU 4 ADMIN MENU 5 SUPERVISOR MENU Press MENU key and then scrol...

Page 130: ...in place for both the number of transactions accepted per card and the purchase amount EFTPOS OFFLINE is displayed on the screen of the ICT2XX if an IPP280 or IPP310 pinpad is attached If the termina...

Page 131: ...equent transactions executed will be stored in the terminal memory as an EOV transaction If NO CLEAR is selected the terminal will go into EOV mode without processing the failed transaction All the sw...

Page 132: ...N Enter 88 and press ENTER 3 0 PROCESSING NOW XX OF XX The terminal starts to upload the stored offline transactions which were stored on the terminal NOTE If the terminal is in the process of uploadi...

Page 133: ...pe a magnetic stripe card through the magnetic stripe card reader Press ENTER or CLEAR to go to chip read test 4 2 GOOD CARD READ Displays if the terminal is successful to read the magnetic stripe dat...

Page 134: ...rint a test receipt immediately when ENTER key is pressed 9 0 PINPAD TEST ENTER OR CLEAR Press ENTER to start PINPAD TEST CLEAR to bypass PINPAD TEST or CANCEL to cancel the function and return to idl...

Page 135: ...S TEST CLEAR to bypass COMMS TEST or CANCEL to cancel the function and return to idle prompt 12 1 PROCESSING NOW If COMMS test is performed terminal screen will display PROCESSING NOW and then will re...

Page 136: ...nal to select the Merchant followed by ENTER 4 0 TERMINAL FUNCTIONS Select desired function from option table listed below by pressing the corresponding number key to activate chosen option Example To...

Page 137: ...r CTL configuration records supported by the terminal If the terminal has no EMV applications it will display NO EMV APPS and NO CTL RECORDS if no CTL configuration records PRESS 5 Print Pending Trans...

Page 138: ...DMMYY 19 01 18 To change the Date enter the day month and the year on the keyboard and press ENTER TIME HHMMSS 12 49 To change the Time enter the hour and minutes on the keyboard and press ENTER NOTE...

Page 139: ...in training mode To exit Training Mode repeat steps 2 and 3 NOTE Before the terminal can operate in training mode the terminal merchant ID s must be configured and the functions that you would like t...

Page 140: ...nsactions until the pinpad can be replaced 12 3 3 Full Message Encryption Merchants and cardholders can have confidence in the benefits of increased security standards with full message encryption all...

Page 141: ...ratus due care must still be taken Do read and understand the instructions before using the equipment DO NOT expose this apparatus to rain or moisture This product is approved for indoor use only Wher...

Page 142: ...this terminal must be used Operate only from a power source as specified on the Power Supply Unit 13 5Connection All connections are on the rear of the terminal protected by a cover 13 6Opening the Ca...

Page 143: ...in their housing respectively first as shown on the figure here below and close the cover 13 8 Opening Printer Compartment Open the printer compartment by lifting the catch located at the rear of the...

Page 144: ...o Press the top of the lid in the centre as shown by arrow until it clips into position ADVISE If you are inserting a new roll tear off the first length one complete turn 13 10 Paper Size The paper r...

Page 145: ...starting switch of the terminal by disconnecting the power supply o Open the cover as indicated at chapter 7 9 o Insert the SIM card into the slot marked GPRS as indicated out in the figure Do not fo...

Page 146: ...SKYZER TECHNOLOGIES PAGE 146 OF 147 INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1 00 13 14 Operating Environment The operating temperature range for this device is between 5oC and 45oC...

Page 147: ...2018 Contact Details T 64 9 259 0322 sales skyzer co nz service skyzer co nz PO Box 132 177 Sylvia Park 1644 Auckland 61E Hugo Johnston Drive Penrose Auckland WWW SKYZER CO NZ...

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