Selenio
TM
VMG-14+ Hardware Setup Guide
67
If You Need Assistance
Gen2 Release 1.4.0
Imagine
Communications
Customer
Portal
To search the Imagine Communications Customer Portal for a specific document or solution, proceed
as follows:
1.
Log in to the
Imagine Communications Customer Portal
site (http://support.rgbnetworks.com).
Figure 46.
Imagine Communications Customer Portal home page
2.
From the Customer Portal home page, click on the
Knowledge Base
tab:
Figure 47.
Customer Portal home page - Direct and Reseller
3.
From the
Knowledge Base
home page, enter the desired search term in the
Search
box and tap
the
[Enter]
key:
Figure 48.
Knowledge Base search - Direct and Reseller
Event
Log
Analysis
If asked to do so by customer support, access the system event log. You will be instructed on this
procedure by the customer support engineer.
Direct Customers - RGB Customer Portal home
Resellers - RGB Customer Portal home
Direct Customers - Knowledge Base search
Resellers - Knowledge Base search
