Imagine communications Selenio 6800 HUC6800, Installation And Operation Manual

Page: 76 / 84

62 HUC6800
+
Installation and Operation Manual
Appendix A: Communication and Control Troubleshooting Tips
CCS Software Application or Remote Control Panel Does
Not Communicate with Module
CCS software applications (such as Pilot, CoPilot, and Navigator) and
remote control panels require the purchase and installation of an
ICE6800
+
module in an FR6802
+
frame in order to communicate
remotely via Ethernet.
Alarm Query Fails When a Device Reboots
When you reboot a device connected to your PC, the alarm traffic
hitting the network may cause an alarm query request to time out and
fail. While the query does not automatically retry, it will post an “Alarm
query failed” message to the
Diagnostics window.
To clear an “Alarm query failed” message, right-click inside
the
Diagnostics window, and then select Refresh from the resulting
context menu.