Imagine communications Selenio 6800 HUC6800, Installation And Operation Manual

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HUC6800
+
Installation and Operation Manual 59
Appendix A: Communication and Control Troubleshooting Tips
Software Communication and Control Issues
• “+ Pilot Lite Fails to Communicate with Installed Modules” on
page 59
• “+ Pilot Lite Does Not Find All Modules in Frame” on page 60
• “+ Pilot Lite or CCS Software Application Not Responding” on
page 61
• “+ Pilot Lite Cannot Control a Module Showing
in the Control Window” on page 61
• “+ Pilot Lite Status Bar Reports ‘Not Ready’” on page 61
• “CCS Software Application or Remote Control Panel Does Not
Communicate with Module” on page 62
• “Alarm Query Fails When a Device Reboots” on page 62
+
Pilot Lite Fails to Communicate with Installed Modules
Confirm that the following items are not the reason for the
communication failure:
•
Proper module slot has not been specified (
+
Pilot Lite is not
communicating with the appropriate slot). See your
Frame Installation and Operation Manual for more information on
slot identification.
• COM port is used elsewhere (Check that the correct COM port is
configured in
+
Pilot Lite and that another application is not using
that COM port).
• Actual frame ID does not match with the two DIP switch settings in
the back of the frame (
+
Pilot Lite is not communicating with the
proper frame). See your Frame Installation and
Operation Manual for more information on frame ID switch
settings.
• Null modem cable is not being used. Between the PC running
+
Pilot Lite and the FR6802
+
frame, there should be a null RS-232
modem cable. At minimum, this requires that pins 2 and 3 are
crossed and 5 to 5 for ground.
• ICE6800
+
module is installed in the frame (
+
Pilot Lite control is
disabled if an ICE6800
+
module is installed in the frame;
ICE6800
+
modules are used for CCS control).