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DAC6800

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BCA4 and DAC6800

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BCA4Z Installation and Operation Manual

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Appendix A

Communication and Control

Troubleshooting Tips

Overview

Find the following troubleshooting information in this appendix:
•

“General Troubleshooting Steps” on page 36

•

“Software Communication and Control Issues” on page 36

•

“Hardware Communication and Control Issues” on page 40

•

“Contacting Customer Service” on page 40

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Summary of Contents for DAC6800 plus BCA4

Page 1: ...Delivering the Moment Installation and Operation Manual Selenio 6800 DAC6800 BCA4 and DAC6800 BCA4Z Digital to Analog Audio Converters Edition B 175 000219 00...

Page 2: ...foCaster Player Nexio InfoCaster Traffic Nexio InstantOnline Nexio mCAPTURE Nexio News Force Nexio NXIQ Nexio Playlist Nexio Remote Nexio RTX Net Nexio TitleMotion Nexio TitleOne Nexio Velocity ESX Ne...

Page 3: ...Edition B November 2006 DAC6800 BCA4 DAC6800 BCA4Z Digital to Analog Audio Converters Installation and Operation Manual...

Page 4: ...ing a Product ix Product Servicing ix Returning a Product ix Restriction on Hazardous Substances RoHS Compliance x Waste from Electrical and Electronic Equipment WEEE Compliance xi Safety xii Safety T...

Page 5: ...15 Upgrading Module Firmware 16 Upgrading the Firmware in Boot Loader Mode 16 Correcting a Failed Upgrade Procedure 20 Chapter 3 Operation Overview 23 Operating Notes 24 Reading the Software Version 2...

Page 6: ...r CCS Software Application Not Responding 39 Pilot Lite Cannot Control a Module Showing in the Control Window 39 Pilot Lite Status Bar Reports Not Ready 39 CCS Software Application or Remote Control P...

Page 7: ...vi DAC6800 BCA4 and DAC6800 BCA4Z Installation and Operation Manual Contents...

Page 8: ...ur channel Digital to Analog Audio Converters Audience This manual is written for engineers technicians and operators responsible for installation setup maintenance and or operation of the DAC6800 BCA...

Page 9: ...fields buttons check boxes list boxes combo boxes menus submenus windows lists and selection names Italics Indicates E mail addresses the names of books or publications and the first instances of new...

Page 10: ...for servicing Product Servicing Except for firmware upgrades DAC6800 BCA4 and DAC6800 BCA4Z modules are not designed for field servicing All hardware upgrades modifications or repairs require you to...

Page 11: ...chemicals that may leach out of landfill sites or otherwise contaminate the environment during end of life recycling The Directive takes effect on July 1 2006 and it refers to the following hazardous...

Page 12: ...ducers or users will be required to recycle electrical and electronic equipment at end of its useful life and may not dispose of the equipment in landfills or by using other unapproved methods Some EU...

Page 13: ...g If this product relies on forced air cooling it is recommended that all obstructions to the air flow be removed prior to mounting the frame in the rack If this product has a provision for external e...

Page 14: ...port two AES inputs and four analog audio output channels Both versions generate either unbalanced or balanced AES inputs and balanced analog outputs The DAC6800 BCA4Z generates 600 ohms of output imp...

Page 15: ...s are available DAC6800 BCA4 has two AES inputs and four analog audio output channels at 66 ohms DAC6800 BCA4Z has two AES inputs and four analog audio output channels at 600 ohms The back connectors...

Page 16: ...jumpers The number of Control and Monitoring LEDs on 6800 modules varies Figure 1 1 Typical 6800 Module Table 1 1 on page 4 briefly describes generic 6800 LEDs switches and jumpers See Chapter 3 Oper...

Page 17: ...witch This switch navigates up and down through the available control parameters Down Moves down through the parameters Up Moves up through the parameters Monitoring LEDs Each 6800 module has a number...

Page 18: ...used by the DAC6800 BCA4 or DAC6800 BCA4Z module when installed in an FR6802 XF frame Figure 1 2 DAC6800 Back Connector BAL AES IN 1 BAL AES IN 2 AES IN 1 AES IN 2 2A 2B 1A 1B Analog Audio Out Unbala...

Page 19: ...l flow of DAC6800 BCA4 Z modules Figure 1 3 DAC6800 BCA4 Z Signal Flow Diagram Control core CCS control Monitor Port Card edge control Balanced analog audio 1 AES receiver DAC Analog audio output driv...

Page 20: ...les on page 15 Upgrading Module Firmware on page 16 See the FR6802 Frame Installation and Operation Manual for information about installing and operating an FR6802 frame and its components Caution Bef...

Page 21: ...in your frame DAC6800 BCA4 and DAC6800 BCA4Z modules have loading restrictions only when used in a FR6802 XF48 frame When placing DAC6800 modules in a DC powered frame you can have as many as nine mod...

Page 22: ...ging material Retain the original packaging materials for possible re use See Unpacking Shipping Information on page v for information about returning a product for servicing Checking the Packing List...

Page 23: ...modules have three groups of jumpers that you need to set REM LOC Local remote control jumper A B and C Analog level options jumpers BAL UNB Balanced Unbalanced AES input jumpers Figure 2 1 Jumper Loc...

Page 24: ...2 to set the module for Remote control or pins 2 and 3 to set the module for Local control See Figure 2 2 Figure 2 2 Jumper Settings for Local and Remote Control See Table 1 1 Generic 6800 Module Feat...

Page 25: ...4 Jumper Settings for 18 dBu 12 dBm Note Pin 1 is denoted by a 1 marking Table 2 3 Analog Level Jumper Pin Settings Analog Level Jumper Setting 16 dBu 10 dBm No jumpers on pins See Figure 2 3 18 dBu...

Page 26: ...7 Jumper Settings for 24 dBu 18 dBm Default Figure 2 8 Jumper Settings for 26 dBu 20 dBm Figure 2 9 Jumper Settings for 28 dBu 22 dBm 3 2 1 3 2 1 3 2 1 Jumper C Jumper B Jumper A 1 1 1 3 2 1 3 2 1 3...

Page 27: ...ced AES input on the DAC6800 BCA4 or DAC6800 BCA4Z module 1 Locate the jumpers BAL UNB on the module See Figure 2 1 on page 10 for the location of the jumpers 2 Place a jumpers on pins 1 and 2 to set...

Page 28: ...nd rear modules ensure that the back module is installed first before plugging in the front module When removing both the front and rear modules ensure that the front module is unplugged from the fram...

Page 29: ...that the upgrade fails the module may not respond to controls and will appear to be non functional In that event follow the procedures described in Correcting a Failed Upgrade Procedure on page 20 Up...

Page 30: ...eground Figure 2 12 Software Upgrade Tool s New Transfer Tab 7 On the New Transfer tab click Add The Device Selection dialog opens 8 Select one or more devices and then click OK to close the Add Devic...

Page 31: ...ses You may close the Software Upgrade window continue with other tasks or switch to the Progress tab to view the status of the transfers 12 Click on the Log tab and look at the Progress column to ens...

Page 32: ...vice icon from the catalog folder into the Network or Discovery folder 6 Right click the device icon and then select Properties 7 On the Device tab of the Navigation Properties box enter the IP addres...

Page 33: ...ailed upgrade procedure 1 Download the most recent appropriate upgrade package from our Web site or from your CD ROM 2 If the affected module has not been discovered by your CCS software application e...

Page 34: ...Files box browse select the module s upgrade package and then click OK 10 On the File Transfer tab choose the file you wish to upgrade and then click OK 11 Click Perform Transfer and then click Yes Th...

Page 35: ...22 DAC6800 BCA4 and DAC6800 BCA4Z Installation and Operation Manual Chapter 2 Installation...

Page 36: ...ics are discussed in this chapter Operating Notes on page 24 Changing Parameter Settings on page 26 Viewing DAC6800 Control Parameters on page 27 LEDs and Alarms on page 28 See the following Leitch do...

Page 37: ...the Software Version The current software version of your DAC6800 BCA4 or DAC6800 BCA4Z module can only be viewed using a software control application via Ethernet control such as CCS Pilot or Pilot...

Page 38: ...s A B and C to set the analog audio output level to 16 dBu see section Setting Jumpers A B and C for Analog Level Options For this setting refer to Figure 2 3 on page 14 of your DAC6800 BCA4 and DAC68...

Page 39: ...2 3 Rotate the hex switch to the parameter number 1 to 9 or letter A to F of the option you want to set 4 Toggle the navigation switch to select and set the value of the chosen parameter 5 Rotate the...

Page 40: ...feedback and cannot be used to select controls Note The sequence of options listed in the Options column mirrors the sequence achieved when you move the Navigation Toggle switch up All parameters cli...

Page 41: ...re detail Figure 3 1 Location of Card Edge LEDs The four monitoring LEDs on the card edge of DAC6800 BCA4 and DAC6800 BCA4Z modules are identified in Table 3 4 left to right For LEDs SL1 and SL3 AES i...

Page 42: ...ED colors Alarms are usually logged and monitored within available software control applications for example Pilot Lite or Pilot See the appropriate software control user manual or online help for mor...

Page 43: ...ftware control application Errors If an audio input error occurs the output is muted When an error occurs the SL1 and SL3 LEDs will be off An error occurs for one of the following reasons Audio is not...

Page 44: ...cation tables appear in this chapter Balanced AES Input on page 32 Unbalanced AES Input on page 32 Analog Audio Output DAC6800 BCA4 Only on page 33 Analog Audio Output DAC6800 BCA4Z Only on page 34 Po...

Page 45: ...ce 110 20 Signal level 2 to 7 V pk to pk Minimum signal level 200 mV as per AES3 Sampling frequency Supports 32 kHz to 96 kHz CMMR Up to 7 V pk to pk from DC to 20 kHz Item Specification Standard AES3...

Page 46: ...ype Electronic balanced Connector 3 pin connector male Output level setting range 16 dBu to 28 dBu Maximum output level 0 dBFS 28 dBu Output impedance 66 THD N 85 dB 1 kHz 1 dBFS 23 dBu Cross talk 95...

Page 47: ...rating temperature for DAC6800 BCA4 and DAC6800 BCA4Z modules is 41 to 113 F 5 to 45 C Item Specification Type Electronic balanced Connector 3 pin connector male Output level setting range 10 dBm to 2...

Page 48: ...and Control Troubleshooting Tips Overview Find the following troubleshooting information in this appendix General Troubleshooting Steps on page 36 Software Communication and Control Issues on page 36...

Page 49: ...esentative if after following these initial steps you cannot resolve the issue To contact Customer Service see Contacting Customer Service on page 40 Software Communication and Control Issues Pilot Li...

Page 50: ...the proper frame See your FR6802 Frame Installation and Operation Manual for more information on frame ID switch settings Null modem cable is not being used Between the PC running Pilot Lite and the...

Page 51: ...need Pilot Lite Does Not Find All Modules in Frame If a discovery is started too soon after frame power up Pilot Lite will not find all the installed modules Refresh Pilot Lite File Refresh and ensure...

Page 52: ...ning of the module in its slot in the frame Does the Control window indicate the device is ready The device may be powered off or disconnected from the network Pilot Lite Status Bar Reports Not Ready...

Page 53: ...Module Does Not Seem to Work on page 40 Frames Fail to Communicate with the PC after a Power Failure You must exit the software and restart after the frame recovers from its power failure To restore c...

Page 54: ...connector 5 installing 15 Balanced input jumper setting for 14 specification 32 Bi phase error 29 30 C CCS application 39 Changing parameters 26 Communication failure frame 40 Connections internal 15...

Page 55: ...mum allowable power ratings 8 Mode select rotary switch 3 4 Module not found error 38 Module status LEDs 3 4 29 Monitoring LEDs 3 N Navigation Properties box 19 20 navigation switch 26 Navigation togg...

Page 56: ...Software troubleshooting 36 upgrading 16 18 version number 24 Specifications 31 Standards RoHS compliance x WEEE compliance xi Status not ready 39 Support documents viii T Temperature operating 34 Tro...

Page 57: ...44 DAC6800 BCA4 and DAC6800 BCA4Z Installation and Operation Manual Index...

Page 58: ......

Page 59: ...tal Way Mason OH USA 45040 Tel 1 513 459 3400 www broadcast harris com Copyright 2006 Harris Corporation Harris and Leitch are registered trademarks of Harris Corporation Trademarks and tradenames are...

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