Imagine communications DAC6800 plus BCA4, Installation And Operation Manual

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40 DAC6800
+
BCA4 and DAC6800
+
BCA4Z Installation and Operation Manual
Appendix A: Communication and Control Troubleshooting Tips
Alarm Query Fails When a Device Reboots
When you reboot a device connected to your PC, the alarm traffic
hitting the network may cause an alarm query request to time out and
fail. While the query does not automatically retry, it will post an “Alarm
query failed” message to the
Diagnostics window.
To clear an “Alarm query failed” message, right-click inside
the
Diagnostics window, and then select Refresh from the resulting
context menu.
Hardware Communication and Control Issues
• “Frames Fail to Communicate with the PC after a Power Failure”
on page 40
• “Module Does Not Seem to Work” on page 40
Frames Fail to Communicate with the PC after a Power
Failure
You must exit the software and restart after the frame recovers from its
power failure. To restore communications between the PC and the
frames, ensure that the frames have three or more minutes to recover
from the power failure before you exit the application and restart the
PC.
Module Does Not Seem to Work
Although the following troubleshooting tips may seem obvious, please
take the time to ensure the following:
•
All appropriate rear connections are securely made
• The board is securely installed (with no bent pins)
• The frame is turned on
Contacting Customer Service
We are committed to providing round-the-clock, 24-hour service to our
customers around the world. Visit our Web site for information on how
to contact the Customer Service team in your geographical region.