Imagine communications DAC6800 plus BCA4, Installation And Operation Manual

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36 DAC6800
+
BCA4 and DAC6800
+
BCA4Z Installation and Operation Manual
Appendix A: Communication and Control Troubleshooting Tips
General Troubleshooting Steps
Follow these steps in troubleshooting 6800
+
product problems:
1. Review the “Software Communication and Control Issues” on
page 36 outlined in this chapter.
2. Search this product manual and other associated documentation for
answers to your question.
Product documentation (including manuals, online help, application
notes, erratas, product release notes, and more) can be found on our
Web site (Support section), along with technical support
information, training information, product downloads, and the
product knowledge base.
3. Contact your Customer Service representative if, after following
these initial steps, you cannot resolve the issue.
To contact Customer Service, see
“Contacting Customer Service”
on page 40 .
Software Communication and Control Issues
• “
+
Pilot Lite Fails to Communicate with Installed Modules” on
page 37
• “
+
Pilot Lite Does Not Find All Modules in Frame” on page 38
• “
+
Pilot Lite or CCS Software Application Not Responding” on
page 39
• “
+
Pilot Lite Cannot Control a Module Showing
in the Control Window” on page 39
• “
+
Pilot Lite Status Bar Reports “Not Ready”” on page 39
• “CCS Software Application or Remote Control Panel Does Not
Communicate with Module” on page 39
• “Alarm Query Fails When a Device Reboots” on page 40
Note
Associated documentation for
6800
+
series products can
generally be found in the
product-specific manual that
accompanies every module, in
the
FR6802
+
Frame
Installation and Operation
Manual
, and in the
6800
+
Safety Instructions and
Standards Manual
.