Imagine communications DAC6800 plus BCA4, Installation And Operation Manual

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DAC6800
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BCA4 and DAC6800
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BCA4Z Installation and Operation Manual 39
Appendix A: Communication and Control Troubleshooting Tips
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Pilot Lite or CCS Software Application Not Responding
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Pilot Lite and CCS applications such as Navigator or Pilot cannot run
on the same PC at the same time. Both applications can be installed, but
only one can be opened at a time.
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Pilot Lite Cannot Control a Module Showing
in the Control Window
Consider these questions:
•
Did you physically set the jumper for local control? If so, set this
jumper to the REM position for remote control.
• Does the card name in the control window physically match the
card type in the frame?
• Is the module properly seated in the frame? Check the positioning
of the module in its slot in the frame.
• Does the Control window indicate the device is “ready”? The
device may be powered off or disconnected from the network.
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Pilot Lite Status Bar Reports “Not Ready”
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Pilot Lite reports each device’s connection status in the status bar. If
the connection status message reads “Not Ready,” check the following:
•
Is the module properly seated in the frame? Check the position of
the module in the frame.
• Is the frame connected to the network? Check the device’s network
connection.
If the status bar still reports no status or “Not Ready” for the frame or
device, try restarting
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Pilot Lite.
CCS Software Application or Remote Control Panel Does
Not Communicate with Module
CCS software applications (such as Pilot, CoPilot, and Navigator) and
remote control panels require the purchase and installation of an
ICE6800
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module in an FR6802
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frame in order to communicate
remotely via Ethernet.