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6. Troubleshooting

6.1. Cleaning the printer

To maintain the best condition of SMART-50 printer, you must clean the printer periodically. If you
use the exclusive cleaning card as the Pic.133, you can clean the printer easily. For purchase the
exclusive cleaning card, ask to SMART-50 printer provider.

Pic.133 Exclusive cleaning card for SMART-50 printer

If the exclusive cleaning card is ready, click the “Clean Printer” in the service tab of SMART-50
printer driver as the Pic.134. After click, Clean Printer program to clean the printer is run.

Pic.134 Printer cleaning start

Step 1.

Connect the SMART-50 printer to PC and turn it on, and prepare the exclusive cleaning

card.

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Summary of Contents for SMART-30R

Page 1: ...1 User Manual SMART 30S SMART 30R SMART 50S SMART 50D SMART 50L SMART Series ...

Page 2: ...r trademarks or registered trademarks are marks of their respective holders SMART 50 Design is a trademark of IDP Return Materials Authorization In order to make a warranty claim you must contact an IDP Reseller You will be responsible for packaging the printer for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the IDP Reseller The IDP Resel...

Page 3: ... 2 4 Driver installation Windows XP 2000 2003 23 2 5 Driver installation Windows Vista 7 8 30 2 5 Network configuration 36 3 Driver configuration 45 3 1 Checking printer properties 45 3 2 Changing printer properties 45 3 3 Other settings 50 4 Utilities 53 4 1 Card Printer Setup 53 4 2 Card Printer Test 63 4 3 Firmware upgrade 69 5 Optional device driver installation 72 5 1 Contact smartcard reader...

Page 4: ...ng the cards 3 21 Pic 25 Loading the cards 4 21 Pic 25 SMART 30 Stacker 22 Pic 25 SMART 50 Stacker 22 Pic 26 Install XP printer driver 1 23 Pic 27 Install XP printer driver 2 23 Pic 28 Install XP printer driver 3 23 Pic 29 Install XP print driver 4 23 Pic 30 Install XP print driver 5 24 Pic 31 Install XP print driver 6 24 Pic 32 Install XP printer driver 7 24 Pic 33 Install XP printer driver 8 24 ...

Page 5: ...1 35 Pic 72 Install Win7 driver 22 35 Pic 73 Install Win7 driver 23 35 Pic 74 Rear view of SMART 50 printer 1 36 Pic 75 Rear view of SMART 50 printer 2 36 Pic 76 Running the NetAdmin 37 Pic 77 Network printer is not found 37 Pic 78 Connecting to USB port 38 Pic 79 NetAdmin Log in 38 Pic 80 Dynamic IP configuration 39 Pic 81 Static IP configuration 39 Pic 82 Network service configuration 40 Pic 83 ...

Page 6: ...cense agreement 73 Pic 125 Installing the contact smartcard reader driver 73 Pic 126 Completing the smartcard reader driver installation 74 Pic 127 Found New Hardware Wizard 75 Pic 128 Installation method selection 75 Pic 129 Driver location 76 Pic 130 Completing the driver installation 76 Pic 131 Exclusive cleaning card for SMART 50 printer 77 Pic 132 Printer cleaning start 77 Pic 133 Printer cle...

Page 7: ...he printer Using USB and Network port it is communicated with the user s PC The following shows the outside functional features found on the printer Top cover open button External contactless Smartcard encoding position Input hopper LED buttons Dividing Stacker Pic 1 SMART 30 front features Backside card outlet Power switch 24V power connector Network port In case there is no network option it is ...

Page 8: ... port it is communicated with the user s PC The following shows the outside functional features found on the printer Pic 3 SMART 50 front features Pic 4 SMART 50 rear features Top cover open button External contactless Smartcard encoding position Fan Input hopper LED buttons LCD show the process status Internal SIM reader Backside card outlet Power switch 24V power connector Network port In case t...

Page 9: ...ch can enable to print in both side SMART 50 Dual can print the both side of the card with the encoding SMART 50L Pic 7 produces long life cards for ID and access control with customizable security features and ability to print smart cards To cater to expanding requirement in card security SMART 50 Laminator s DLW Direct to Laminating in a Wink technology provides the most stable fast laminating s...

Page 10: ...opper Stacker Collect the printed card and or encoded cards Input hopper Load the cards for printing Card thickness control lever Adjust the cards thickness Ribbon cartridge Install the ribbon and the disposable cleaning roller Thermal Print Head This enables the cards to be printed Caution This is very hot after printing Do not contact the surface of the Thermal Print Head with fingers or a sharp...

Page 11: ...d thickness control lever Adjust the cards thickness Ribbon cartridge Install the ribbon and the disposable cleaning roller Thermal Print Head This enables the cards to be printed Caution This is very hot after printing Do not contact the surface of the Thermal Print Head with fingers or a sharp metal object to avoid degrading print quality or damaging printer head permanently External contactless...

Page 12: ...ase contact printer reseller Take up Supply parts Ribbon is wrapped to the supply parts as the Pic 10 It should be installed as the Pic 10 Disposable cleaning roller It removes dust on the surface of card to improve print quality before the card is printed It should be changed together with the ribbon After installing the disposable cleaning roller to the ribbon cartridge peel off the protective f...

Page 13: ...he ribbon setting and display the ribbon s color value 6 S M A R T System Ready On On Installed ribbon information Soft power ON OFF Standby Printer is ready for printing and you can check the installed ribbon information by pressing the left button Printer turns off by pressing the right button Printer turns on by pressing the right button when it turns off 7 Wait 1 C Temperature xxx Blinking Bli...

Page 14: ...f there is a ribbon pull out it and install again Press the left or right button to redetect the ribbon 17 Check Please Ribbon Zero Blinking Blinking Ribbon redetecting Ribbon redetecting The installed ribbon has run out It is displayed when the installed ribbon is all used up Replace with new ribbon Press the left or right button to redetect the ribbon 18 Check Please TPH Not Found Blinking Blink...

Page 15: ...ror 10 IC Contactor up 11 IC Contactor down 12 Flipper top error 13 Flipper bottom error 14 Error in printing 15 Magnetic stripe read write error 16 Ribbon search error 17 Ribbon move error 18 No print head installed 19 Print head overheating 20 No ribbon 21 Printing data error 22 Card back out error 23 Magnetic data erasing error 24 Printer password is not correct 25 Magnetic stripe track 1 read ...

Page 16: ...ator head down error 4 Laminator card in error 6 Laminator card move error 8 Laminator card front out error 9 Laminator card rear out error 10 Flipper error 13 Error while laminating 15 Laminator initializing error 16 Laminator film zero error 17 Laminator film search error 31 No laminating film ...

Page 17: ...to know the proper method of installing the ribbon and the cleaning roller into the printer In the case of SMRT RW model the ribbon is no needed so skip 2 1 4 and 2 1 5 process 2 1 1 Turn off the printer Pic 11 Top Cover open 2 1 2 Open the printer top cover by pressing the top cover open button Pic 12 Take out the ribbon cartridge 2 1 3 Take out the ribbon cartridge ...

Page 18: ...tightened a rolling up error might be happened Pic 15 Installing the cleaning roller 2 1 6 Install the disposable cleaning roller to the ribbon cartridge Pic 16 Peeling the protective wrapper 2 1 7 Peel the protective wrapper from the cleaning roller After removing the protective wrapper the cleaning roller should be kept clean from fingerprints dust and foreign substances to avoid contamination b...

Page 19: ... 8 Install the ribbon cartridge into the printer after installing the ribbon with a cleaning roller to the cartridge Pic 18 Close Top Cover 2 1 9 Close the top cover If it is not closed properly check the installation state of the ribbon cartridge ...

Page 20: ...or Use the type of cards in the specification of this manual Always keep the card surface clean state Pic 20 Preparing the card 1 Pic 21 Preparing the card 2 2 2 4 To separate cards from each other push a stack of cards back and forth to an angle about 45 degrees vertically Static charge makes cards stuck with significant adhesive force These cards must be physically separated from each other befo...

Page 21: ...ertically after separating Pic 23 Loading the cards 2 2 2 6 Load the cards on the input hopper properly and close the hopper cover Pic 24 Loading the cards 3 2 2 7 When insert each one card insert the card to the end as the Pic 24 and 25 Pic 25 Loading the cards 4 ...

Page 22: ...re passed out to the stacker of rear bottom side of SMART printer SMART 30 s stacker can be divided as following image Pic 26 SMART 30 Stacker SMART 50 s stacker sticks out of the device so you can withdraw the printed cards easily Pic 27 SMART 50 Stacker ...

Page 23: ...tall XP printer driver 2 Pic 30 Install XP printer driver 3 2 4 3 STEP 1 If the printer is connected to the PC and turned on turn off the power of the printer Click Next The existing installed printer driver will be removed If the printer driver is already installed it will be removed automatically but it may take times Choose the language as shown on the Pic 29 and 27 Pic 31 Install XP print driv...

Page 24: ...n click Continue Anyway Pic 34 Install XP printer driver 7 2 4 6 STEP 3 Click Next to use USB port Click TCP IP Network port to use the printer as network printer and choose the printer as shown on the Pic 34 If there is no information on the window for the network printer list it means that the printer is not connected to the network Check 2 5 Network Printer section Pic 35 Install XP printer dri...

Page 25: ...work printer refer to 2 5 Network Printer section Pic 37 Install XP printer driver 10 2 4 8 Please connect USB cable provided with the printer to PC and the printer For the network printer refer to 2 5 Network Printer section Pic 38 Install XP printer driver 11 2 4 9 Turn on the printer to boot up it ...

Page 26: ...ext Pic 40 Install XP printer driver 13 2 4 11 Click Continue Anyway in Software Installation window Pic 41 Install XP printer driver 14 2 4 12 Click Finish in Completing the Found New Hardware Wizard window Pic 42 Install XP printer driver 15 2 4 13 When the printer driver installation is completed Click Close ...

Page 27: ...axes window Pic 44 Install XP printer driver 17 2 4 15 After selecting the icon of IDP SMART 50 Card Printer click the right mouse button and select the Properties Pic 45 Install XP printer driver 18 2 4 16 Select General tap and click Print Test Page button on the IDP SMART 50 Card Printer Properties window ...

Page 28: ... occurred remove the problem refer to Trouble Shooting section and execute test printing again Pic 47 Install XP printer driver 20 2 4 18 Please install Smart Application program after installing the printer driver Pic 48 Install XP printer driver 21 2 4 19 Click Next on the Smart Applications InstallShield Wizard window Pic 49 Install XP printer driver 22 2 4 20 Select I accept the terms of the l...

Page 29: ...er 23 2 4 21 Choose the destination location and click Next Pic 51 Install XP printer driver 24 2 4 22 Click Install to begin the installation Pic 52 Install XP printer driver 25 2 4 23 Smart Design DB program is installed successfully ...

Page 30: ... 5 3 When User Account Control window is opened click Yes Pic 55 Install Win7 driver 3 Pic 56 Install Win7 driver 4 2 5 4 STEP 1 Please turn off printer if it is connected to PC Please click Next When you click Next older driver will be removed automatically This process will take several minutes to remove older driver You can select the languages by selecting the combo box as shown on the Pic 55 ...

Page 31: ... anyway in case Windows Security window comes out Pic 60 Install Win7 driver 8 2 5 7 STEP 3 Please click Next if printer is connected to USB only If you want to install the driver for a printer connected to network please select the TCP IP Network port and select the proper printer as shown on the Pic 60 If no printer comes out on the window please check the connection Please refer 2 5 Network Pri...

Page 32: ...ly to the printer If your printer is for network please refer 2 5 Network Configuration Pic 63 Install Win7 driver 11 2 5 9 Please connect USB cable to the printer If your printer is for network please refer 2 5 Network Configuration Pic 64 Install Win7 driver 12 2 5 10 Please turn on the printer ...

Page 33: ...ic 66 Install Win7 driver 14 2 5 12 Please open Devices and Printers from Hardware and Sound Please check if IDP SMART 50 Card Printer is created Pic 67 Install Win7 driver 15 2 5 13 Please click the right mouse button after cursor is placed on IDP SMART 50 Card Printer icon Click Printer properties ...

Page 34: ...ase check test card if it is printed properly and click Close if a card is printed properly If card is not printed or error comes out please refer Trouble Shooting Pic 70 Install Win7 driver 18 2 5 16 Please install Smart Design DB by clicking Smart Design DB Installation Pic 71 Install Win7 driver 19 2 5 17 Please click Next when Smart Application Install Shield Wizard comes out ...

Page 35: ... terms of the license agreement and click Next Pic 73 Install Win7 driver 21 2 5 19 Please select directory for program installation and click Next Pic 74 Install Win7 driver 22 2 5 20 Please click Installation Pic 75 Install Win7 driver 23 2 5 21 Please click Finish ...

Page 36: ...ch installed with network option has a port for network connection as shown in the Pic 76 Power Switch Power Supply Connector Network Port USB Port Pic 77 Rear view of SMART 50 printer 2 Please connect network cable RJ45 to a printer Network cable is not supplied Please ask network administrator for more questions ...

Page 37: ...hes connected encoder on network module Reboots Resets network module Firmware upgrade available Printer Configuration Sets detailed system configuration Network Information Shows firmware version of network module Pic 79 Network printer is not found When no printer is connected to network there is no printer shown on the box Please click Refresh If no printer shown please check as below 1 Please ...

Page 38: ...c 80 You don t need to install device driver for network configuration by USB Please ignore messages related to device installation You can change values of System Management only when you connect a printer by USB Please connect a printer by network to use all of the functions of Netadmin exe Pic 81 NetAdmin Log in Please select a proper printer and click connect Please enter password and click OK...

Page 39: ...temporary so the IP address may be changed In this case the network error may occur in connecting to SMART 50 network printer Pic 83 Static IP configuration Please select Static for Static IP configuration Please enter values for IP Network Mask and Gateway Click Set Configuration Please check IP address properly which does not conflict with other devices If you are not aware of static IP please a...

Page 40: ...nd the printer supports SSL Secure Sockets Layer and User Authentication for security Please use default and ask technician for details Pic 85 OCP configuration You can use Open Card Print function This function is for send commands and print through network card regardless of OS Click check box Use OCP Use Terminal Emulation is value for getting echo according to the commands through terminal For...

Page 41: ...shows available users Add User makes new user Del User deletes selected user Change Password changes password 2 5 3 Network module management Pic 87 USB port state USB port state shows USB device status connected on network module Network module has 4 USB ports Network module supports PC SC When you install the encoders that support PC SC on network module you can recognize the status of encoders ...

Page 42: ... click Refresh after reboot When proper printer shown please connect printer by clicking Connect Pic 89 Reset to default Reset to default resets to default and reboot network module Please click Yes when pop up window comes out for reset It takes 1 minute to reboot Please click Refresh after reboot When proper printer shown please connect printer by clicking Connect ...

Page 43: ...k module You can choose a firmware file Pic 91 Upgrading the firmware 2 Warning box will be shown during firmware upgrade for network module It is recommended not to do other work during firmware upgrade for system reliability Please do not turn off a printer until the upgrade is completed ...

Page 44: ...e firmware 3 When firmware upgrade is completed pop up comes out for reboot Please click Yes It takes 1 minute to reboot Please click Refresh after reboot When proper printer shown please connect printer by clicking Connect ...

Page 45: ...nter properties 1 When you click Printer Properties as like Pic 88 a device driver of IDP SMART 50 Card Printer is shown 3 2 Changing printer properties In the general tab shown as Pic 94 you can check the printer model and specifications Pic 94 Printer properties 2 3 2 1 Printing Preferences Please click Printing Preferences shown on the bottom of Pic 95 There are 3 tabs of Layout Paper Ribbon Qu...

Page 46: ...46 Pic 95 Layout 3 2 1 1 Layout You can select either horizontal or vertical printing direction To apply your selection click OK ...

Page 47: ... SMART 30 R Erase Sharpening to calibrate image sharpened Flip Front to set printed direction of image on front side Flip Back to set printed direction of image on back side Magnetic Strip Encoding Method to set magnetic stripe encoding method for each track Normal to encode on LoCo Card forwards Reverse to encode on LoCo Card backwards Bit to encode on LoCo Card in Bit HiCo Normal to encode on Hi...

Page 48: ...all of black Not Use not to extract resin black Split You can set the both sides Front YMCO Back K to save color ribbon YMCKO HYMCKO BYMCKO It is only activated while printing both sides option is set Printing Mode Set printing mode Standard Default print mode Prints all area of priniting Partial Partial print mode It is printed partially for the print area only Printing speed can be faster than s...

Page 49: ...RT 50 laminator printer is connected to PC In the case of normal SMART 50 Printer this tap will be not displayed To set Laminator printing options Laminator Side You can select not use top side bottom side and both sides printing Overlay You can select whether overlay prints or not Default setting is no overlay when laminating and we recommend to use the default value Position You can set Laminati...

Page 50: ...via Network Default is Not sharing Pic 101 Ports 3 3 2 Ports Port tab shows which port is connected with SMART 50 SMART 50 has connection with USB Virtual printer port as Pic 101 because SMART 50 uses USB connected to PC Caution This port is selected automatically It is recommended to maintain default ...

Page 51: ...MART 50 uses color profile to express optimal color The driver selects color profile automatically to fit each ribbon It is recommended to maintain default Pic 104 Service 3 3 5 Service You can recognize printer serial printer ID driver version firmware version type of ribbon balance and printer s status You can print the technical support sheet on a card to check printer s setup value To clean pr...

Page 52: ...2 Pic 105 Laminator 3 3 6 Laminator This tap will be shown only when SMART 50 Laminator printer is connected to PC You can recognize laminator film s type balance laminator s version serial number status ...

Page 53: ...106 CardPrinterSetup Log in Password input window is displayed when you run this program If you input the correct password the recorded setup value will be shown and you can change values The password is saved to SMART 50 printer If you use another PC with same printer previous password is required to run this program Default password is none Please press OK if you have not set password Pic 107 Ca...

Page 54: ... set administrator root password This password is used to verify user authority for CardPrinterSetup and User Authentication Also it is required for User password management Please set password for security use Change User PW To set user password for User Authentication Click Card Printer tap If laminator is installed you can setup laminator setting value by Laminator tap To show firmware version ...

Page 55: ...sin black and overlay So please set each density for high quality Please optimize the quality by adjusting each value To optimize you repeatedly adjust the density and print a Calibration card and check the print state until you get the optimum If your printer is SMART 30 R model please do not install ribbon You can set density with Rewritable cards Please adjust total density only Total Density T...

Page 56: ...llowing pictures Pic 111 Resin Black density Overlay Density To set overlay density Please set it when overlay is printed on surface regularly If it is too strong it is hazy and marks are appeared If it is too weak overlay panel is not printed edge areas You can check it with printed card under the light Pic 112 Overlay density To print calibration card To show advanced Setup It is recommended not...

Page 57: ...to set values to current printer Load from File to load values from file Save to File to save values to file Load Default to load default Please adjust values again after load default Close to close CardPrinterSetup ...

Page 58: ...ou use SDK you can encrypt magnetic stripe encoding data transmitted by USB You can define and save the encryption key to SMART 50 using Set Mag Encrypt Key To show how many cards are issued with SMART 50 printer Total Issue Count is the number of issued cards from factory shipment User Issue Count is the number of issued cards from replacing head When you replace a head please initialize the numb...

Page 59: ...specific PC It is activated when you click Set PC Serial Physical Key You can set this option when physical key is installed User Root Authentication You can set passwords for User and Administrator Use USB Serial When SMART 50 is connected to USB it transmits the USB serial number to PC Default is the same number used by all SMART 50 Please set this option when you use multiple SMART 50 printers ...

Page 60: ...ou click Change Serial No button you can change serial number The fields show laminator film s type balance code and laminator code Film Type It shows installed film s type and vendor code Film Remain It shows installed film s total number and balance Laminator Code It shows Laminator s code vendor and local code Film Code It shows installed film code vendor and local code You can change the value...

Page 61: ...osition Torque Laminating Max Maximum torque of motor while laminating Torque Laminating Min Minimum torque of motor while laminating Laminating with Pulse The value is for change laminating width Film Attribution It changes film attribution It shows Advanced Setup window Save or Load the values Get Config Read the values from connected printer Set Config Set the values to connected printer Load f...

Page 62: ...ve Max Change Maximum motor torque Torque Move Min Change Minimum motor torque The values are for setting motor torque of laminating You can set the values of each section You can set Head temperature of laminating You can set the values of each section Rotator position ...

Page 63: ...eveloped by using SMART Printer SDK 4 2 1 CardPrinterTest When CardPrinterTest is run all function can be tested individually Pic 116 CardPrinterTest Select Printer select printer to test In the Pic 116 IDP SMART 50 Card Printer is the Printer name SMART228 is the Printer ID and USB001 is the connected port Control To execute each step to test Print Print test with CSD file which is designed by Sm...

Page 64: ...lipper and From Rotator is to move a card from flipper to printer from In is to move a card from the card in sensor to where you define position and from Out is to move a card from the card out sensor to where you define position Rotate Rotator is to flip over a card in the printer installed flipper Auto is to move a card from printer to flipper and flip over a card and move a card to the printing...

Page 65: ...data from magnetic stripe card and store the data in the buffer Read All Buffer is to transmit the date stored in the buffer to PC If the track number is ticked the data of the ticked track is only transmitted to PC Write is to write the data to the magnetic stripe It is composed of Write All Buffer and Do Write and runs Write All Buffer and Do Write sequentially Write All Buffer is to transmit th...

Page 66: ...ch process repeats the following steps sequentially Card IN Move IC IC ICH Contact IC Init IC Contact IC Reset IC ICH Dis contact Card OUT Pic 118 Contact smartcard encoding RF PC SC Contactless Smartcard Encoding In SMART 30 printer a contactless smartcard encoder can be installed and SMART 50 printer has the internal and external contactless smartcard encoder RF PC SC is to read and write the co...

Page 67: ...000001 Card In define SMSC_M_CARDOUT 0x0000000000000002 Card Out define SMSC_M_MOVE_PRINT 0x0000000000000004 Move to print define SMSC_M_MOVE_PRN2ROT 0x0000000000000008 Move from printer to flipper define SMSC_M_MOVE_ROT2PRN 0x0000000000000010 Move from flipper to printer define SMSC_M_MOVE_IC 0x0000000000000020 Move to contact encode define SMSC_M_MOVE_RF 0x0000000000000040 Move to contactless en...

Page 68: ...00 Contact head up Error define SMSC_F_ICHDOWN 0x0000080000000000 Contact head down Error define SMSC_F_ROTATORTOP 0x0000100000000000 Card rotate up Error define SMSC_F_ROTATORBOTTOM 0x0000200000000000 Card rotate down Error define SMSC_F_PRINT 0x0000400000000000 Printing Error define SMSC_F_MAGRW 0x0000800000000000 Magnetic data Read Write Error define SMSC_E_SEEKRIBBON 0x0001000000000000 Ribbon ...

Page 69: ...ide define LMSC_E_ROTATE 0x0000040000000000 Error while rotating define LMSC_E_INIT 0x0000800000000000 Error while initializing laminator define LMSC_E_EMPTYFILM 0x0001000000000000 Film remain count is 0 define LMSC_E_NOFILM 0x8000000000000000 No film is installed or cannot 4 3 Firmware upgrade When you run the CardPrinterFirmware you can see the pop up window as the Pic 120 Device Select the loca...

Page 70: ...after rebooting Caution Please do not close upgrade dialog box until it is completed successfully and do not turn off the printer Pic 121 Ready for firm ware upgrade In case there are some problems in the automatic upgrade you click Manual Update and can see the pop up widow as below picture It shows procedure of manual upgrade You can upgrade manually according to this procedure Pic 122 Firm ware...

Page 71: ...upgrade automatically then the printer is upgraded after rebooting Caution Please do not close upgrade dialog box until it is completed successfully and do not turn off the printer Pic 123 Ready for laminator firm ware upgrade In case there are some problems in the automatic upgrade you click Manual Update and can see the pop up widow as below picture It shows procedure of manual upgrade You can u...

Page 72: ...martcard reader and mobile SIM smartcard reader If you have one or more smartcard reader devices on your printer you should install the smartcard device driver as in the following and connect SMART 50 printer to your PC 5 1 1 Run the smartcard driver installer Insert the smartcard installation CD and find Options Gemalto PC Twin directory on your CD Find the right directory which is installed OS v...

Page 73: ... window as the Pic 126 is shown Check at the agreement and click Next Pic 126 License agreement 5 1 3 Installation The installation message is shown as the Pic 127 Click Install to install driver Pic 127 Installing the contact smartcard reader driver ...

Page 74: ...1 4 Complete installation When the installation is completed the window as the Pic 128 is shown Click the Finish to complete the installation steps Pic 128 Completing the smartcard reader driver installation ...

Page 75: ...tactless smartcard device driver as in the following and connect SMART 50 printer to your PC 5 2 1 Connect SMART 50 printer to PC When you connect the printer to PC and turn on the printer you can see the Found New Hardware Wizard as the Pic 129 then Check No not that time and Click Next to continue Pic 129 Found New Hardware Wizard 5 2 2 Choose the installation method At the window as the Pic 130...

Page 76: ...right directory which is installed OS version on your PC and select the directory as the Pic 131 and click Next Pic 131 Driver location 5 2 4 Complete installation When the installation is completed the window as the Pic121 is shown click Finish to complete the installation steps Pic 132 Completing the driver installation ...

Page 77: ...hase the exclusive cleaning card ask to SMART 50 printer provider Pic 133 Exclusive cleaning card for SMART 50 printer If the exclusive cleaning card is ready click the Clean Printer in the service tab of SMART 50 printer driver as the Pic 134 After click Clean Printer program to clean the printer is run Pic 134 Printer cleaning start Step 1 Connect the SMART 50 printer to PC and turn it on and pr...

Page 78: ...eaning Step 1 Step 2 Open the hopper and top cover and remove the card and ribbon cartridge Pic 136 Printer cleaning Step 2 Step 3 Insert the exclusive cleaning card into the printer through input hopper as the Pic 137 When ...

Page 79: ...ends and rollers are moving to clean Pic 137 Printer cleaning Step 3 Step 4 Close the top cover to clean the Thermal Print Head and the printing roller When the top cover is closed cleaning card will be moving back and forth to clean Pic 138 Printer cleaning Step 4 Step 5 Wait until the cleaning is completed When the cleaning is completed the exclusive cleaning ...

Page 80: ...0 card will be ejected automatically as the Pic 139 Pic 139 Printer cleaning Step 5 Step 6 Remove the exclusive cleaning card and install ribbon cartridge into the printer Pic 140 Printer cleaning Step 6 ...

Page 81: ... extended setup Step3 Input the TPH s Serial No Resistance and Type choose KEE or KPE on the TPH s label and click OK Step4 Click Set Config to set the new TPH s configuration Pic 142 Print head setup 3 Replacing the new TPH Step1 Remove the old TPH from the top cover 1 Turn off the printer and open the top cover 2 Hold the TPH and press the locked hook then the TPH is disconnected as the Pic 143 ...

Page 82: ...6mm Card thickness control lever is set improperly Regulate the card thickness control lever to fit the current card thickness Bad card array Array the cards again and put them on input hopper as section 2 2 in this manual Cards have static and moisture Remove the moisture or static 6 3 2 Card Transfer Error occurs when the ribbon is coiled around the transfer roller or the printing roller Open th...

Page 83: ...checking the card change it to another card The cleaning roller is contaminated with the dust and dirt Check the cleaning roller If there is much dust change the cleaning roller to the new one Much dust in the printer Clean the inside of the printer with the cleaning kit 6 4 2 Not printed horizontal line The ribbon cartridge is installed improperly Check the ribbon cartridge installation state and...

Page 84: ...eft LED button to retry The magnetic head is contaminated with the dust and dirt Clean the magnetic head with the cleaning kit The magnetic encoding data is not transmitted or the wrong data is transmitted Check the setting of the program and the driver and the magnetic encoding data you transmitted The card is not magnetic card or inserting direction is wrong Change the card or the direction Bad ...

Page 85: ...t and the printer Bad power adaptor Please contact the local supplier for replacement of the adaptor The printer driver is Offline Change the printer driver to Online The printer s USB cable is disconnected or the connection is bad Check the cable s connection between PC and the printer If not good make the USB cable connection again Bad USB cable Change the USB cable The printing is operated with...

Page 86: ...Supported Platform Communications Power Supply Power Consumption Temperature Humidity Size W x L x H 172mm x 377mm x 190mm 172mm x 377mm x 190mm Weight 3 4Kg 7 5lbs 3 1Kg 6 8lbs Magnetic Stripe Contact Smart Card Contactless Smart Card Certifications CE FCC KC Capacity System 25 cards Microsoft Windows 2003 XP Vista 32 64bit 7 32 64bit 8 23 64bit Dimensions ISO7816 ID 1 SIM Type ISO7816 ID 000 USB...

Page 87: ...art Card Certifications MiFare DesFire ISO 14443 type A B ISO 15693 iClass 300 dpi Automatic Certifications CE UL FCC KC Capacity YMCKO 250 cards roll YMCKOK 200 cards roll System 40 cards 1200 cards roll Microsoft Windows 2003 XP Vista 32 64bit 7 32 64bit Dye Sublimation Resin Thermal Transfers PVC Composit PVC PET 5 sec 720 cards hour 64MB Print Speed Max 22 sec 164 cards hour 100 cards Edge to ...

Page 88: ...cards 40 cards LCD Display 2 LED Buttons One by One Mode Front in Front out 23 sec 156 cards hour 31 sec 116 cards hour 33 sec 109 cards hour Yes PVC Composit PVC PET G Single Double with flip over 0 6mil 1 0mil Clear and Holographic Simultaneous Mode Front in Back out Edge to Edge 300 dpi Automatic ISO7811 Track Ⅰ Ⅱ Ⅲ Read Write JISⅡ HiCo LoCo 15 35 20 80 9 2Kg 20lbs 170mm x 900mm x 195mm Encodin...

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