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6.6.2. LCD display “Ribbon Not Found”
Press the left LED button to retry. If it occurs frequently, check the followings
.
Not genuine ribbon.
Change to the genuine ribbon.
Ribbon is consumed.
Printing is not possible if ribbon is used up. Change the ribbon.
Snapped ribbon.
Open the top cover and take out the cartridge. After putting the snapped pieces on together,
install the cartridge again.
6.6.3. Printer doesn’t operate even if the printing data has been transmitted.
Check the following.
Printer power off.
Check the power. Turn on the printer power.
Check the printer adaptor whether it is connected with a socket and the printer.
Bad power adaptor.
Please contact the local supplier for replacement of the adaptor.
The printer driver is “Offline”.
Change the printer driver to “Online”.
The printer’s USB cable is disconnected or the connection is bad.
Check the cable’s connection between PC and the printer.
If not good, make the USB cable connection again.
Bad USB cable.
Change the USB cable.
The printing is operated with another printer driver.
Select the correct SMART-50 printer driver again.
Wrong USB port setting of the printer driver.
Check the port setting of the printer driver and change the port setting.
No ribbon in the printer or error occurred.
Install ribbon in the printer or resolve the error.
Too long power or USB cable (more than 1.5M).
Use the cable provided with the printer.
PC’s USB port is down:
Reboot your PC.
