Page - v
Return Procedure
For any Limited Warranty or Guarantee return, please contact ICS Advent's Customer Service at
800-480-
0044
(U.S. and Canada) or
858-677-0877
(international)
and obtain a Return Material Authorization
(RMA) Number. All product(s) returned to ICS Advent for service or credit
must
be accompanied by a
Return Material Authorization (RMA) Number. Freight on all returned items
must
be prepaid by the
customer who is responsible for any loss or damage caused by common carrier in transit. Returns for
Warranty
must
include a Failure Report for each unit, by serial number(s), as well as a copy of the original
invoice showing date of purchase.
To reduce risk of damage, returns of product must be in an ICS Advent shipping container. If the
original container has been lost or damaged, new shipping containers may be obtained from ICS
Advent Customer Service at a nominal cost.
Limitation of Liability
In no event shall ICS Advent be liable for any defect in hardware or software or loss or inadequacy of data
of any kind, or for any direct, indirect, incidental, or consequential damages in connection with or arising out
of the performance or use of any product furnished hereunder. ICS Advent liability shall in no event exceed
the purchase price of the product purchased hereunder. The foregoing limitation of liability shall be equally
applicable to any service provided by ICS Advent or its authorized agent.
Some
Sales Items
and
Customized Systems
are
not
subject to the guarantee and limited warranty. How-
ever in these instances , any deviations will be disclosed prior to sales and noted in the original invoice.
ICS
Advent reserves the right to refuse returns or credits on software or special order items.