ICS ELECTRONICS 9099, Instruction Manual

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5.9 REPAIR PROCEDURE
Repair of the 9099 is done by the user or by returning the unit to the factory or
to your local distributor. Units in warranty should always be returned to the
factory or else repaired only after receiving permission to do so from an ICS
customer service representative.
When returning a unit, a board assembly, or other products to ICS for repair,
it is necessary to go through the following steps:
1. Contact the ICS customer service department and ask for a return
material authorization (RMA) number. An ICS application engineer
will want to discuss the problem at this time to verify that the unit
needs to be returned, or to assist in correcting the problem. We have
discovered that one-third of the difficulties customers call about can
be resolved over the phone as opposed to returning a unit for repair.
2. Write a description of the problem and attach it to the material being
returned. Describe the installation, system failure symptoms, and how
it was being used. If the item being returned is a board assembly, de-
scribe how you isolated the fault to it. Include your name and phone
number so we can call you if we have any questions. Remember, we
need to locate the problem in order to fix it.
3. Pack the item with the fault description in a box large enough to ac-
commodate a minimum of two inches of packing material on all four
sides, the top, and the bottom of the box. Securely seal the box.
4. Mark the shipping label to the attention of the RMA#. The RMA
number is very important since it is our way of identifying your unit
in order to return it to you.
5. Ship the box to ICS freight prepaid. ICS does not pay freight to return
the unit to ICS, but will prepay the freight to return the repaired item
to you.