IceCure Medical Ltd.
DSR3210000 rev. D
ProSense™
Confidential
User Manual
120
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9.2
Troubleshooting guide
Problem
Probable Cause
Action
Main chassis does not
move
Wheels are locked
Unlock the wheels, transport the
system and lock them again.
If the problem persists, contact
IceCure Medical service.
No system power
AC power is not connected to the
system; power supply malfunction
Check that the power cable is
connected to the inlet and the wall
outlet.
Check that Emergency button is
released.
Check that main switch is ON.
If still there is no power, contact
IceCure Medical service.
AC power is ON but the
screen does not turn ON
Computer power supply
malfunction or computer error
Check if the computer power cable
is connected to the screen and
turn the screen ON.
If the screen still does not turn ON
contact IceCure Medical service.
The system and screen
turn ON
but doesn’t
enter to the Main screen
AC power supply malfunction
Contact IceCure Medical service
Dewar compartment
door does not open
Door held shut by magnet
Try to open the door using
reasonable force.
If door will not open, contact
IceCure Medical service.
The door is open but the
Dewar is not visible
Carriage is not in correct position.
Turn the system OFF and try to
restart the system. If the Dewar is
still in its upper position contact
IceCure Medical service.
Dewar is jammed and
cannot be removed.
Dewar is not in place or is blocked
by an unknown object.
If Dewar cannot be removed, close
the door, and contact IceCure
Medical service.
“Dewar is empty” pop
-
up during freeze cycle
while Dewar is NOT
empty.
Machine or Probe blockage
The machine will
alert of “Dewar is
empty”
and elevator will descent.
This is proper machine function to
release the clog.
Please continue according to
machine automatic instructions.
System provides “Wrong
cryoprobe S/N”
message.
System identifies wrong or double
use of the cryoprobe.
Verify that the number you
entered matches the one on the
cryoprobe and the package. If S/N
is correct, reenter it into the
system.
If the message reappears, change
the cryoprobe and call IceCure
Medical service.
