IceCure Medical Ltd.
DSR3210000 rev. D
ProSense™
Confidential
User Manual
121
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Problem
Probable Cause
Action
“Connect the probe”
message displayed
constantly on the screen
Faulty microswitch
Ensure that the probe is fully
inserted (can’t screw
it in any
more with reasonable force). If
“
NEXT
” button doesn’t
appear,
change cryoprobe.
If the problem persists, contact
IceCure Medical service.
System provides “
Used
Probe” message.
System double use of the
cryoprobe.
Replace the cryoprobe.
“Probe reading failed”
message displayed on
the screen.
RFID reader can’t find the tag.
Make sure probe is secured and
press ok to retry reading. If the
message reappears, change the
cryoprobe and call IceCure
Medical service.
FREEZE/EXTRACTION
icon does not initiate the
operation
Faulty icon or operator misuse.
Try pushing the icon again. It is
only activated if pushed for 1
second.
Check the user manual to ensure
that you can indeed use the icon in
the present screen.
If the problem persists contact
IceCure Medical service.
LED does not light up
Burned out LED, or it should not
be lighting up at given time.
Check user manual to verity that
the LED should light up.
If yes, contact IceCure Medical
service.
Ice formation on the
hose, the cryohandle
and sterile sleeve
Low temperature and long
freezing cycles may cause
moisture to form ice particles.
This is not an operational problem.
Wipe OFF accumulated ice with
clean sterile gauze.
Nitrogen leaks from
cryoprobe, cryohandle
or system during the
cryotherapy procedure.
Cryoprobe is not well connected
or pipes are faulty.
Push the RED handle button and
contact IceCure Medical service.
Unreasonable
temperature readings of
temperature sensor
Temperature sensor or system
malfunctions.
Check that the temperature
sensor is well connected.
If so, change the temperature
sensor.
If temperature reading is still
unreasonable, continue the
procedure without a temperature
sensor.
If problem persists, contact
IceCure Medical service.
Cryoprobe cannot easily
be removed from target
tissue.
EXTRACTION (WARM) process
malfunction
Do not use force in attempting to
remove the cryoprobe from the
tissue.
Wait a few minutes and try
removing it gently again.
