IBM TS3400, Maintenance Information

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© Copyright IBM Corp. 2008
A-1
Appendix A. Encryption Sense Data
Note: The Encryption Sense Data is provided for reference purposes only.
Encryption is a customer responsibility. Customers should refer to their EKM
documentation for further information.
Table A-1. Encryption sense data
SK ASC ASCQ Description Impact Explanation Customer Action Required
5 EE 00 Encryption - Key
Service Not Enabled none - feature is not enabled
(license needed)
5 EE 02 Encryption - Key
Service Not Available The tape drive has not been
configured with an
encryption method
(Application, System, or
Library managed).
Note:
This status is only
presented by the drive. The
EKM has no visibility to this.
Configure the tape drive to
resolve this error.
4 EE 0E Encryption - Key
Service Timeout The tape drive sent an
encryption-related request to
the EKM and the EKM
reported an error back to the
tape drive. See the flag data in
the tape drive sense data for
more specific information
about the error. Potential
causes: EKM software
problem, problem with the
key store (loss of network
connection to the key store,
hardware problem with the
key store), or an undefined
key label. Run the EKM Path Check
diagnostic from the library. If
the Ethernet connection to the
EKM server is bad, verify the
correct IP address is specified
and troubleshoot like any
network problem. If the
Ethernet connection to the
EKM server is good, but the
EKM is not responding, ask
the customer to attempt to
start the EKM. If the EKM
reports an error, use that error
to troubleshoot the problem.
4 EE 0F Encryption - Key
Service Failure The tape drive sent an
encryption-related request to
the EKM and the EKM
reported an error back to the
tape drive. See the flag data in
the tape drive sense data for
more specific information
about the error. Potential
causes: EKM software
problem, problem with the
key store (loss of network
connection to the key store,
hardware problem with the
key store), or an undefined
key label. Obtain the flag data from the
tape drive sense data.
Analyze the flag data to
determine the reason for the
EKM-reported problem.