IBM TS3400, Maintenance Information

Page: 19 / 295

Chapter 1. Start Service
1-3
Operator Panel The Operator Panel display
is blank, hung, frozen, or a
visual problem occurs
(incorrect characters,
missing characters, and so
forth), dim display, or
non-responsive control
keys… 1. Verify that power is being applied to the library.
2. Gather failure information by logging in to the Web User
Interface and selecting
Service Library
→
View Library
Logs .
3. Cycle library power.
4. Verify that you are running the latest levels of library and
drive firmware, then upgrade if necessary. See “Methods of
Updating Firmware” on page 7-20.
5. If the Operator Panel display is still failing, see “Replacing
the LCD Display Card” on page 9-16.
Media A cartridge is not ejecting
from a drive… 1. Try unloading the drive using the Operator Panel
(
Commands
→
Move Cartridge ).
2. Power cycle the library, allowing time to complete
initialization.
3. If the cartridge does not eject from the drive, see “Removing
a Cartridge from a Drive Manually” on page 9-45.
Tape is broken, stretched,
folded over, or wrinkled
inside the cartridge… 1. Instruct the customer to replace the tape cartridge.
2. Ensure that the latest available drive code is installed. See
“Methods of Updating Firmware” on page 7-20.
3. If the problem persists, see the tape handling procedures in
“Removing a Cartridge from a Drive Manually” on
page 9-45.
Repeated request for drive
cleaning is displayed… 1. Instruct the customer to replace the cleaning cartridges.
2. Clean the tape drive with a known good cleaning cartridge.
3. If the problem persists, run Library Verify and Drive
diagnostic tests. See “Running Library Verify Diagnostics” on
page 7-5 and “Running Drive Diagnostics” on page 7-6.
4. If an error is detected, replace the drive. See “Replacing a
Tape Drive Canister or FC 1663 Tape Drive Removal” on
page 9-11
A bar code label cannot be
read… 1. Confirm that the bar code label is not damaged or missing.
2. If necessary, attach an IBM bar code label to the cartridge.
Firmware A firmware problem is
suspected… Verify that you are running the latest levels of library and drive
firmware (Operator Panel:
Revision ), then upgrade if necessary.
See “Methods of Updating Firmware” on page 7-20.
The Library firmware does
not complete the boot-up
process and appears hung… Failure of the login screen to appear on the Operator Panel in 15
minutes indicates that the boot-up process is not completing.
1. Power OFF the library and wait at least one minute before
powering ON to recover the problem.
2. If a library firmware update was just performed, try to repeat
the update procedure.
Library firmware is being
updated… Additional time is required by the library before the login screen
appears.
All firmware (library and
drive) is not at the latest
level… Update all components to the latest level of firmware. See
“Methods of Updating Firmware” on page 7-20.
Logs You are required to capture
library logs or drive logs… For information on download a library log or a drive log, see
“Library Logs” on page 7-13 and “Downloading Drive Logs” on
page 7-16.
You acquired library or
drive information at the
host… See the library and drive sense data to identify and locate the
problem. See “Sense Data” on page 1-25.
Problem Area If… Then…