After a few seconds, you should receive the message:
Test Call Home sent successfully
The TSSC Call Home queue should have the test message listed as a
pending transmission.
3.
Check the Call Home queue for the test message. To do so:
a.
Right-click on an empty area of the TSSC's blue desktop.
The IBM TS3000 System Console menu displays.
b.
Select System Console Actions
→
Console Configuration Utility
.
The Console Configuration Utility screen displays.
Note:
If prompted for a username and password, enter service in both
fields.
c.
Click Call Home Queue.
The Call Home Queue screen displays:
If the Call Home Queue is empty, the call may have already been sent to
the IBM Customer Configuration Profile File (CCPF) system.
Important:
Each TS7650G (3958-DD4) server must be under valid warranty
or Maintenance Agreement (MA) coverage or it will be rejected and no
record or Problem Management Report (PMR) will be generated for the Call
Home event.
4.
Close the Console Configuration window.
5.
Verify that the test call was successful. To do so:
a.
Right-click on an empty area of the TSSC's blue desktop.
The IBM TS3000 System Console menu displays.
b.
Select Browser Functions
→
Call Home Log
.
The Call Home Event Log displays.
c.
Check the Call Home Event Log for a record that contains the serial
number of the applicable server.
v
If the record appears in the log, the test completed successfully.
v
If the record does not appear in the log and a service code 20 has been
filed and you are certain that the server has valid warranty or MA
coverage, contact your next level of support.
6.
Close any open browser windows.
The portion of the TS7650G installation and configuration for which the SSR is
responsible is now complete.
7.
Turn the system over to the trained ProtecTIER specialist for LBS representative
for installation and configuration of ProtecTIER and ProtecTIER Manager.
94
IBM System Storage TS7600 with ProtecTIER: Installation Roadmap Guide
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Summary of Contents for System Storage TS7600 ProtecTIER Series
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