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RS/6000
7012 Models 300 Series

Operator Guide

SA38–0544–00

Summary of Contents for R/S6000 7012 300 Series

Page 1: ...RS 6000 7012 Models 300 Series Operator Guide SA38 0544 00 ...

Page 2: ...ges will be incorporated in new editions of the publication It is possible that this publication may contain reference to or information about products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that such products programming or services will be offered in your country Any reference to a licensed...

Page 3: ... 1 11 Chapter 2 Using the System Unit 2 1 Setting the Key Mode Switch 2 1 Starting the System Unit 2 3 Stopping the System Unit 2 4 Operating with Multiple Attached Systems 2 4 Ordering Keys 2 5 Key Reorder Form 2 6 Reading the Three Digit Display 2 7 Using the Reset Button 2 8 Using the Keyboards 2 9 Using the Three Button Mouse 2 10 Handling the Mouse Correctly 2 11 Care of the Mouse 2 11 Cleani...

Page 4: ... 3 30 Running the Diagnostic Programs from the Network 3 31 Running the Diagnostic Programs with a 5080 Attached 3 31 Running the Diagnostic Programs from a TTY Terminal 3 32 Online Diagnostics Mode of Operation 3 32 Service Mode 3 32 Running the Online Diagnostics in Service Mode 3 32 Concurrent Mode 3 33 Running the Online Diagnostics in Concurrent Mode 3 34 Maintenance Mode 3 34 Running the Onl...

Page 5: ...ailability Cabling 3 45 Diagnostic Summary 3 45 Memory and Processor Testing 3 45 IPL Control Block Analysis 3 45 Checkstops 3 45 System Crashes 3 45 Error Log Analysis 3 46 Diagnostic Modes 3 46 Diagnostic Changes 3 47 diag Command Line Options 3 48 Chapter 5 Introduction to Tasks and Service Aids 4 49 Tasks 4 49 AIX Shell Prompt Service Aid 4 50 Backup Restore Media Service Aid 4 50 Create Custo...

Page 6: ...sults Service Aid 4 59 Display Resource Attributes 4 59 Display Test Patterns for the Multimedia Video Capture Adapter Service Aid 4 59 Display Test Patterns Service Aid 4 59 ESCON Bit Error Rate Service Aid 4 59 Generic Microcode Download Service Aid 4 60 Local Area Network Service Aid and Local Area Network Analyzer Task 4 60 Microcode Download Service Aid 4 60 Multi processor Service Aid Displa...

Page 7: ... 9 1 Step 1 Planning 9 2 Step 2 Starting the System 9 3 Step 3 Setting Up Network Configuration 9 4 Step 4 Waiting for Client Registration on the Diskless Dataless Server 9 6 Step 5 Booting the Diskless Dataless Client 9 7 Appendix A Supplies A 1 Appendix B Three Digit Display Numbers B 1 Built In Self Test BIST Indicators B 1 Power On Self Test POST Indicators B 2 Configuration Program Indicators...

Page 8: ...viii Operator Guide ...

Page 9: ... the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation European Union EU Statement This product is in conformity with the protection requirem...

Page 10: ...es Seek advice from a competent engineer before installing other adapters not supplied by the manufacturer Avis de conformité aux normes du ministère des Communications du Canada Cet appareil numérique de la classe A respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada Canadian Department of Communications Compliance Statement This Class A digital apparatus meets the req...

Page 11: ...Der Aussteller der Konformitätserklärung ist die IBM Germany Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A Für diese Klasse von Geräten gilt folgende Bestimmung nach dem EMVG Geräte dürfen an Orten für die sie nicht ausreichend entstört sind nur mit besonderer Genehmigung des Bundesministers für Post und Telekommunikation oder des Bundesamtes für Post und Telekommunikation betrieben w...

Page 12: ...xii Operator Guide ...

Page 13: ...y instructions any time you are connecting or disconnecting devices attached to the system unit Safety Notices for Installing Relocating or Servicing For safety checks when relocating refer to Chapter 8 Moving the System Unit Lithium Battery CAUTION A lithium battery can cause fire explosion or a severe burn Do not recharge disassemble heat above 100 C 212 F solder directly to cell incinerate or e...

Page 14: ...es Nicaragua Panama Peru Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 2 62X1045 Chicago U S A 3 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Macau Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugo...

Page 15: ...roblem Solving Guide and Reference Order Number SC23 2606 is the first book you should use when you have a problem with the system unit It contains the procedure for determining if the problem is hardware or software related If the problem is software related use the AIX Version 4 Problem Solving Guide and Reference The Site and Hardware Planning Information publication Order Number SA38 0508 and ...

Page 16: ...stem Unit The system unit processes data input from the keyboard mouse tablet disk drives diskettes tape drives and communications connections It contains a 32 bit processor input output I O adapters memory and media storage devices The hardware is controlled by the operating system program Each model of the system unit has a standard memory size but each can be configured with additional memory c...

Page 17: ...r correct viewing when the system unit is in the horizontal or vertical position Diskette Drive Contains a standard 1 44M byte 3 5 inch diskette drive that has an in use light and a diskette eject button Power Switch Has the international symbols l for On and O for Off The Power switch also has a power on light Base Is removable and can be attached to the left side or the bottom for vertical or ho...

Page 18: ...ion 1 3 System Illustration for Early Models Logo Key Mode Switch Reset Button 3 Digit Display Diskette Drive Power Switch Front Cover Base Diskette Eject Button Logo Power Supply Fan Rear Cover Base Cable Guides Rear Fan ...

Page 19: ...ode Switch Reset Button 3 Digit Display Diskette Drive Power Button Front Cover Base Serial Number Diskette Eject Button Media Bays Optional S 1 S2 P Power Adapter Positions Serial 1 Serial 2 SCSI 2 Port Parallel Port Tablet Keyboard Mouse Ethernet Power On LED Diskette LED 1 2 3 4 ...

Page 20: ...g the base position Base Vertical Position Horizontal Position Attention Do not operate the system unit when it is on the side that does not have base screw mounting holes This may result in damaged or lost data Disk Drives The system unit has disk drive positions inside the system unit There are no operator controls on these internal disk drives The disk is a permanent part of the drive and is so...

Page 21: ... and replacement Removal 1 Grip the lower right and lower left corners and tilt the bottom of the rear cover out about 30 degrees Refer to the illustration The cover retainers are located at the lower outside edges 2 Pull the rear cover off Replacement 1 Attach the top edge of the rear cover 2 Rotate the bottom of the rear cover to the front and push it into place Rear Cover 1 2 ...

Page 22: ...ll attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching ...

Page 23: ... 2 Ethernet Connector Plate not on all system units Models 320 and 32H Power Ethernet Connector SCSI Port Tablet Serial 1 Serial 2 Parallel Port Keyboard Mouse Adapter Positions Models 340 34H 350 355 360 36T 365 370 37T 375 S 1 S2 P Models 380 390 39H and 397 SCSI Port Tablet Serial 2 Parallel Port Keyboard Mouse Serial 1 Power Ethernet Connector Adapter Positions ...

Page 24: ... The SCSI devices may be labeled with a number that identifies the SCSI address the device is set to See Appendix A to determine the physical location of a device Location Code Format for 7135 and 9334 The location code formats for the 7135 and 9334 are described in the publications for the 7135 and 9334 Location Code Format for Non SCSI Devices The following example is for non SCSI devices These ...

Page 25: ...e device H is the logical unit number of the device HH is the logical unit number of the device shown in hexadecimal HHH is the logical unit number of the device shown in decimal For the IBM 7012 direct bus attach disk drive 7 is the rear drive and 8 is the front drive To aid the operator and service person the rack type system unit has several identification labels on drawers and devices The draw...

Page 26: ...er in slot 5 of the system board 0J Graphics adapter slot 0A 0B 0C CPU Card in slot A on the system board Memory Card in slot B on the system board Memory Card in slot C on the system board EF 00 Does not have a connector or software was not able to identify the connector number 01 02 03 04 The number of the connector on an adapter card distribution box or planar 0D 0E 0K 0M 0P 0S 0T Internal disk...

Page 27: ...e system board Memory SIMM J17 on the system board Memory SIMM J18 on the system board 00 thru FF SCSI address and logical unit number of the device 000 thru FFF SCSI address and logical unit number of the device shown in hexadecimal 0 000 thru F 255 SCSI address and logical unit number of the device shown in decimal Note When a comma appears between the G and H digits appearing to the right of th...

Page 28: ...isit the Healthy Computing web site Good ergonomic practice is important to get the most from your workstation and to avoid discomfort This means that the equipment and the workplace should be arranged to suit your individual needs and the kind of work you do This web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know about in working at a comp...

Page 29: ...m for user operation Before starting the system unit for normal day to day operation set the key mode switch to the Normal position This permits the operating system to load after the power on self tests POSTs are completed Key Mode Switch Shown in the Normal Position Reset Normal Secure Service Model 32x Key Mode Switch Shown in the Normal Position Reset Models 380 390 39H and 397 Key Mode Switch...

Page 30: ...he system unit can be used for process control in a manufacturing area where an operator responsible for the system operation is not located in the immediate area In the Secure position the Reset button is not active The Secure position prevents any IPL With the key mode switch in this position someone cannot accidentally press the Reset button and cause a loss of data Notes 1 If you start the sys...

Page 31: ... starting the system unit Power On Light Power Switch I O 1 44 Key Mode Switch Power On Light Power Button I O 1 44 Key Mode Switch 1 Set the key mode switch to the Normal position 2 Set the power switches of the attached devices to On 3 Start the system unit by setting the power switch to On I 4 If power on light does not come on when you set the power switch to On ensure that the power cord loca...

Page 32: ...le Attached Systems When you are operating a system that is attached to one or more other systems consider how actions you take with your system can affect the attached systems and how other systems can affect yours Consult with the operator of an attached system whenever you think your operations might affect each other The following actions can affect or be affected by the operation of an attach...

Page 33: ...he code tag and the official order form Should the key mode switch become inoperative contact your sales representative for replacement Code Tag USA Australia Medeco Neville Burr Department KLC ATM Lock A Safe Co Pty Ltd P O Box 3075 2 48 Ourimbah Road P O Box 300 Salem VA 24153 Tweed Head N S W 2485 United States of America Australia Tel 011 61 075 36 1611 Fax 011 61 075 36 1611 Europe Latin Amer...

Page 34: ...___________________________________________________ Address________________________________________________________________ City____________________________________________________________________ State_________________________________________________________Zip_______ Country_________________________________________________________________ Select an address from the list provided on the previous ...

Page 35: ...comes to an abnormal end Display system messages Display diagnostic program messages when the display console is not working correctly During POST the numbers that are displayed indicate the progress of the testing If an error is detected that requires attention the system unit halts and a number is displayed in the three digit display to identify the error For instance if the number for the error...

Page 36: ...after a continuous flashing 888 is displayed in the three digit display To access the Main Menu On models 340 350 355 360 36T 365 370 37T and 375 only to cause the Main Menu to display when the button is pressed within 20 seconds after IPL begins Note Before pressing the Reset button in this situation refer to System Problem Determination in the AIX Version 4 Problem Solving Guide and Reference Wh...

Page 37: ...s and their function is controlled by the operating system The typewriter keys are similar to a standard typewriter Their function is controlled by the software The control keys move the cursor on the screen and do programmed control functions The movement and functions depend upon the application used The numeric keypad is arranged like a calculator to help when typing numbers On all of the keybo...

Page 38: ...ster than if you used only the keyboard The cursor moves exactly as you move the mouse on a flat surface such as a desktop When you move the mouse around on a flat surface as shown in this illustration this illustration the cursor moves on the display screen the movement changes the position of the cursor With the mouse buttons you can perform functions such as selecting and deselecting options ex...

Page 39: ...ple you can operate the mouse on the following surfaces Finished wood Glass Enamel Plastic Paper except newspaper Metal Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball The surface you use should be free from spills dirt dust lint wax eraser dust and other foreign matter Rough surfaces can also cause the felt pads located on the bottom of the mou...

Page 40: ...s Wipe it clean with a dry lint free cloth 4 If the ball is dirty wash it in warm soapy water Rinse and wipe the ball with a lint free cloth until dry 5 Inspect the ball cavity in the mouse for foreign materials If there are any foreign materials remove them 6 Replace the ball 7 Replace the retaining ring on the mouse and align it with the open slots in the ball cavity 8 Turn the retaining ring cl...

Page 41: ... 44 I O 1 44 In Use Light Diskette Unload Button 3 5 Inch Diskette Drive Handling Your Diskettes Be careful with your diskettes Because each piece of information occupies such a small area on the diskette small scratches dust food or tobacco particles can make the information unusable Be sure to remember the following Do not touch the recording surfaces Keep diskettes away from magnets and magneti...

Page 42: ...stores approximately 1 44M bytes of data Rectangular Cutout A 1M byte diskette looks like this Write Protect Slot A 2M byte diskette looks like this Write Protect Slot May be labeled 2HC Sliding Metal Shutter Sliding Metal Shutter Note Some computers operate with 720K byte diskette drives no printing on the diskette eject button that use only 1 0M byte capacity diskettes If you are going to be tra...

Page 43: ...them There is a write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down To prevent writing onto a diskette slide the write protect tab to open the protect slot Slot Open Diskette Write Protected Read Only Rear View Write Protect Tab To allow writing onto a diskette slide the write protect tab to cover the protect slot Slot Closed...

Page 44: ...wing illustration Push the diskette into the drive until you hear a click The click indicates that the diskette is securely in position in the drive The front of your system unit will look like one of the following illustrations Labeled Metal Shutter 1 44 To unload the diskette push the diskette unload button The diskette unloads partially from the drive Pull the diskette out Diskette Unload Butto...

Page 45: ...he front panel of the drive has an unload button status light volume control headphone jack and a disc caddy opening When the CD ROM is set to On the status light indicates one of several conditions The following are status light states and the respective conditions of the CD ROM drive Off during standby with the caddy loaded or unloaded Blinks when the caddy is inserted and until completion of in...

Page 46: ...ently on the caddy The drive automatically pulls the caddy into the drive and prepares the disc for reading Disc Caddy Opening Disc Caddy Unloading the CD ROM Disc Caddy Push and hold the unload button until the caddy unloads The CD ROM drive partially ejects the caddy from the drive opening Pull the caddy out of the drive Note The unload button must be pushed and held for a minimum of 2 seconds b...

Page 47: ... has an unload button status light volume control headphone jack and a disc loading door When the CD ROM is set to On the status light indicates one of several conditions The following are status light states and the respective conditions of the CD ROM drive Off during standby Blinks until completion of initialization Blinks slowly when either the lens or disc is dusty lens should be cleaned by ru...

Page 48: ...e cloth or lens tissue Always wipe in a straight line from the inner hub to the outer rim 1 Press the unload button to open the loading drawer Unload Button Disc Drawer 2 With the printed side facing upward place the disc in the disc drawer Push gently on the front of the disc drawer The drive automatically pulls the disc drawer into the drive and prepares the disc for reading CD ROM Disc Printed ...

Page 49: ...e disc drawer Pull the disc drawer out until it stops Note The unload button must be pushed and held for a minimum of two seconds before the disc drawer is partially ejected Unload Button Disc Drawer 2 Wait until the disc drawer ejects out of the drive and stops and then remove the CD ROM disc CD ROM Disc Disc Drawer If the disc cannot unload and has to be removed manually from the drive refer to ...

Page 50: ...ter rod such as a straightened paper clip into the emergency eject hole as shown in the figure 3 Pull the disc drawer out Unload Button Disc Drawer Straight Small Diameter Metal Rod Eject Hole Cleaning the CD ROM Drive The CD ROM drive has an internal cleaning mechanism and does not require an external lens cleaning device The internal cleaning mechanism cleans the head every time a disc is insert...

Page 51: ...t for the following adapters has been withdrawn beginning with AIX version 4 3 POWER GtO Grahpics Adapter FFC B50 B51 B52 B53 C12 C13 C14 POWER Gt1 Graphics Adapter FFC 880 B34 B35 B42 POWER Gt1x Graphics Adapter FFC 880 B34 B35 B42 Network Terminal Accelerator Adapter 256 FFC 838 Network Terminal Accelerator Adapter 2048 FFC 838 Some supplemental diagnostic diskettes are incompatible with version...

Page 52: ...he FUNCTION SELECTION menu is displayed the diagnostics do not allow you to continue until a terminal is selected from the DEFINE TERMINAL option menu Select xph hft exph for adapter attached displays This option sets the TERM environment variable in the AIX operating system Undefined Terminal Types If an undefined terminal type from the DEFINE TERMINAL option menu is entered the menu will prompt ...

Page 53: ... 1 Remove any diskette from the diskette drive 2 Turn on the CD ROM drive if it is an externally attached device 3 Load the diagnostic disc into the CD ROM drive 4 If you have a graphics adapter installed in the system that is supported only on a supplemental diagnostic diskette insert that diskette into the diskette drive 5 Set the key mode switch to the Service position 6 Turn on the system unit...

Page 54: ...ns in order to test the device or to run a Service Aid The diagnostic programs shipped on diskettes with the system unit have a version number on the label The Common Diagnostics and Service Guide also has a version number on the cover which should match the first two version number digits of the diskettes in order for diagnostics to work correctly You can check the version of the diagnostic progr...

Page 55: ...nsert Diagnostics Diskette 4 into the diskette drive 3 Enter the following cpio iuvmdC36 dev rfd0 cd etc 4 To edit the file do the following a Enter uncompress consdef b Edit the consdef file to work with your configuration c Enter compress consdef 5 Enter the following cd tmp diag4 find type f print cpio ouvmC36 dev rfd0 6 Use the new Diagnostics Diskette 4 with the new configuration SCSI Subsyst...

Page 56: ...tic Diskette Contents and Descriptions The following information describes the contents of each diskette Diskette 1 is the Boot Diskette Diskette 2 is the Configuration Diskette Diskette 3A contains console support for the following Color Graphics Display Adapter Grayscale Graphics Display Adapter POWER Gt1 Graphics Adapter POWER Gt1x Graphics Adapter POWER GXT100 Graphics Adapter POWER GXT150 Gra...

Page 57: ...ROM Drive 3 5 Inch Diskette Drive 5 25 Inch Diskette Drive 1 4 Inch Cartridge Tape Drive 2 3 GB 8mm Tape Drive 5 GB 8mm Tape Drive 5 GB 8mm DE Tape Drive 4mm Tape Drive 9 Track Tape Drive 1 2 Inch 3490E C10 C11 C22 Tape Drive 160 MB SCSI Disk Drive 200 MB SCSI Disk Drive 320 MB and 400 MB SCSI Disk Drives 120 MB Direct Bus Attach Disk 160 MB Direct Bus Attach Disk 355 MB and 670 MB SCSI Disk Drive...

Page 58: ...contain the Diagnostic Applications for other resources Diskettes 1 2 and 4 are required for booting If a graphics adapter is available as a console then diskettes 3A and or 3B depending on the display adapter s are used The sequence of diskettes therefore may be 1 2 4 no graphics displays 1 2 3A 4 select display adapter whose support code is located on diskette 3A as the system console 1 2 3A 3B ...

Page 59: ...ed and configured on the server Your system unit must be configured to receive IPL initial program load over the network or the server must be setup to send a service mode IPL of the diagnostics To run the diagnostic programs from the network Enter the shutdown F command to shut down the operating system Turn the key mode switch to the Service position Turn off the system unit wait 30 seconds then...

Page 60: ...ine diagnostics can be run in three modes Service Mode allows checking of most system resources Concurrent Mode allows the normal system functions to continue while selected resources are being checked Maintenance Mode allows checking of most system resources Service Mode Service mode provides the most complete checkout of the system resources This mode also requires that no other programs be runn...

Page 61: ...e Concurrent mode provides a way to run Online diagnostics on some of the system resources while the system is running normal system activity Because the system is running in normal operation some of the resources cannot be tested in concurrent mode The following resources cannot be tested in concurrent mode SCSI adapters connected to paging devices The disk drive used for paging Some display adap...

Page 62: ...e when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu The shutdown m command is used to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode Then the diag command is used to invoke the diagnostic controller so you can run the diagnostics After the diagnostic controller is loaded follow the normal diagnostic instruct...

Page 63: ...Turn on the system unit Note If while the diagnostics are loading some system units stop with 260 261 or 262 displayed in the operator panel display and the console display is blank press the 1 one key on the console keyboard to cause the diagnostics to continue to load 8 After the diagnostic controller loads DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display If the system unit does n...

Page 64: ...nter key is pressed to restart the System Exerciser or the Exerciser is stopped If no errors were detected the results screen displays the No trouble found message if errors have been detected the results screen displays a list of devices with corresponding errors Stopping the System Exerciser Although the System Exerciser can be stopped at any time it is best to stop it while the results screen i...

Page 65: ...installing wrap plugs or removing a device from the configuration may require action by the operator of the attached system before making the cabling changes on this system Determining System Architecture Some of the tasks and service aids are system model architecture platform restricted If tasks or service aids will be needed to complete servicing your system it may be necessary to know which pl...

Page 66: ...ing guidelines to understand the actions needed Starting or Stopping Communications With the Host System An operator console for the system is required The console may be a direct attached display and keyboard or an ASCII terminal Changes to the on line or off line status of the block multiplexer channel adapter is made using the System Management Interface Tool SMIT If there are two block multipl...

Page 67: ...e adapter and at the bus and tag cable connectors See the AIX Version 4 1 Block Multiplexer Channel Adapter Information for detailed procedures Error Log Entries Both the error log in the Version 3 Operating System and the host system error log may provide valuable information for problem solving For a description of the system error logging and the error log entries representing this adapter see ...

Page 68: ...tem unit the status of each adapter must be changed individually Stopping Communications Use the following steps as a guideline for stopping communications with a host ESCON channel 1 Have the operator of the host system stop any communications with this ESCON channel adapter 2 Stop all application programs on this system that use this ESCON channel adapter 3 Use SMIT to change the status of this ...

Page 69: ...on for problem solving For a description of the system error logging and the error log entries representing this adapter see the following manuals AIX Version 4 1 Problem Solving Guide and Reference form number SC23 2606 Adapters Devices and Cable Information form number SA23 2764 AIX Version 4 1 Enterprise Systems Connection Adapter User s Guide and Service Information form number SC23 2474 Solvi...

Page 70: ...les to the adapter Use the following guidelines to understand the actions needed Starting or Stopping Communications With the Tape Control Unit AIX Version 4 1 Enterprise Systems Connection Adapter User s Guide and Service Information Changes to the online or offline status of the ESCON channel emulator adapter is made using the System Management Interface Tool SMIT If there are two ESCON channel ...

Page 71: ...WERserver S 390 Enterprise Systems Connection Channel Emulator User s Guide and Service Information for detailed procedures Error Log Entries The error log in the Version 3 of the AIX Operating System may provide valuable information for problem solving For a description of the system error logging and the error log entries representing this adapter see the following manuals AIX Version 4 1 Proble...

Page 72: ...rkstation to allow communications to continue on the ring When you turn the system unit off or disconnect it from the concentrator the concentrator will bypass that connection to keep communications connection good FDDI Dual Ring Adapter Service Considerations The dual ring adapter provides a dual path for communication between the workstations on the ring The purpose of the dual path is to provid...

Page 73: ...All other problems are logged into the IPL Control Block and are only analyzed and reported if the Base System Diagnostic is run The Base System Diagnostic also tests the Floating Point Processor IPL Control Block Analysis IPL Control Block is only analyzed if the Base System Diagnostic is run IPL Control Block Analysis is an analysis of the IPL Control Block It has nothing to do with the AIX Erro...

Page 74: ...s diagela provides the capability to do error log analysis whenever a permanent hardware error is logged The Product Topology Service Aid will log an entry into the error log each time it detects a new part This shows ELA that previous errors should not be analyzed If Product Topology is not run then the error log should be cleared manually Diagnostic Modes The Diagnostic Modes consist of Problem ...

Page 75: ...ew selections allowing either all resources or all tasks to be displayed When Task Selection is made and a task has been selected a list of supporting resources will be displayed Alternatively when Resource Selection is made and a resource or group of resources are selected a list of supporting common tasks are displayed Also to aid with backward compatibility the FUNCTION SELECTION menu contains ...

Page 76: ...rce parameter is the dev entry e Error Log Analysis Checks the error log for device specified in resource of the d option s Test the system A Advanced Diagnostics B Base system test v System Verification mode S Test the Test Suite Group 1 Base system 2 I O Devices 3 Async Devices 4 Graphics Devices 5 SCSI Devices 6 Storage Devices 7 Commo Devices 8 Multimedia Devices Entering diag h from the comma...

Page 77: ...ograms may only be supported on a particular system architecture such as RS6KSMP Risc System 6000 Symmetric Multiprocessor Platform Platform or RS6K Risc System 6000 Platform Tasks Service Aids are invoked via a task selection from the following list Add or Delete Drawer Configuration Add Resource to Resource List AIX Shell Prompt Backup and Restore Media Certify Media Change Hardware Vital Produc...

Page 78: ... of the desired format The supported formats are tar backup and cpio After the device and format are selected the service aid backups a known file to the selected device restores that file to tmp and compares the original file to the restored file The restored file is also left in tmp to allow for visual comparison All errors are reported Create Customized Diagnostic Configuration Diskette This se...

Page 79: ...at allows a terminal attached to any RS232 or RS422 adapter to be selected as a console device can be created using this service aid The default device is a RS232 tty attached to the first standard serial port S1 Configure Dials and LPFKeys This service aid provides a tool for configuring and removing dials LPFKs to the standard asynchronous serial ports Since 4 1 3 a tty must be defined on the as...

Page 80: ...displays the total number of bad sectors found This task may be run directly from the AIX command line The following usage statement describes the syntax of the command diag c d deviceName T certify Format Media This task allows the selection of diskettes or hardfiles to be formatted Hardfile Format Writes all the disk The pattern put on the disk is device dependent i e some drives may put all 0s ...

Page 81: ...nd is to be erased run the same version of the Erase Disk Service Aid which was used in step 2 Note Using the same version of the service aid is only critical if there were any bad blocks found in step 3 6 Compare the bad blocks which were recorded with the drive in step 3 with those which now appear in the grown defect MAP Note If there are differences between the saved data and the newly obtaine...

Page 82: ...lowing Disk to Disk Copy Service Aid Display Alter Sector Service Aid Disk to Disk Copy Service Aid Note To access this service aid refer to the Disk Maintenance Service Aid The selection allows you to recover data from an old drive when replacing it with a new drive The service aid only supports copying from a drive to another drive of similar size This service aid cannot be used to update to a d...

Page 83: ...e bootlists to be displayed altered or erased The system will attempt to perform an IPL from the first device in the list If the device is not a valid IPL device or if the IPL fails the system will proceed in turn to the other devices in the list to attempt an IPL Display or Change BUMP Configuration This service aid is unique to the SMP system units and provides the following functions Display or...

Page 84: ... task provides the following options List all Drawers Add a Drawer Remove a Drawer The supported drawer types are Media SCSI Device Drawer DASD SCSI DASD Drawer Display Software Product Data This task displays information about the installed software and provides the following functions List Installed Software List Applied but Not Committed Software Updates Show Software Installation History Show ...

Page 85: ...uest number SRN to report a problem information about that problem is logged The service representative can look at this log to see which SRNs are recorded This log also records the results of diagnostic tests that are run in loop mode When this service aid is selected information on the last problem logged is displayed The Page Down and Page Up keys can be used to look at information about previo...

Page 86: ...f the diagnostic should be run in loop mode or not the default is no Note This option is only displayed when running Online Diagnostics in Service Mode Display Test Patterns This service aid provides a means of making adjustments to system display units by providing displayable test patterns Through a series of menus the user selects the display type and test pattern After the selections are made ...

Page 87: ...rror Rate Service Aid This service aid is used to check the bit error rate for an ESCON adapter to assure that the link to the host system is functioning properly To run the ESCON Bit Error Rate Service Aid the adapter must be connected configured and on line If the adapter is not configured properly the service aid will not be able to check the bit error rate Local Area Network Analyzer This serv...

Page 88: ...ates This function displays or changes the state of available processors Bind Process This function provides a tool for binding a process and all its threads to a specified processor Periodic Diagnostics This service aid provides a tool for configuring periodic diagnostics and automatic error log analysis A hardware resource can be chosen to be tested once a day at a user specified time If the res...

Page 89: ...When the commit key is pressed Diagnostics will be run on all selected resources The procedures for running the diagnostics will depend on the states of the Diagnostics Run Time Options The run time options are Display Diagnostic Mode Selection Menus If this option is on the Diagnostic Mode Selection Menu will be displayed when the commit key is pressed Include Advanced Diagnostics If this option ...

Page 90: ...splay one of the following messages The service aid transmitted a SCSI Inquiry Command and received a valid response back without any errors being detected The service aid transmitted a SCSI Inquiry Command and did not receive any response or error status back The service aid transmitted a SCSI Inquiry Command and the adapter indicated a SCSI bus error The service aid transmitted a SCSI Inquiry Co...

Page 91: ...o diskettes The required diskettes must be formatted for DOS Writing the trace table may require several diskettes The actual number of required diskettes will be determined by the service aid based on the size of the trace table The names of the data files will be of the following format TRACE X DAT where X will be the a sequential diskette number The complete trace table will consist of the sequ...

Page 92: ...or occurred Receive and transmit data did not match An error occurred that could not be identified The configuration indicates that there are no Ethernet adapters in this system unit Another application is currently using the adapter The resource could not be configured Display Service Hints This service aid reads and displays the information in the CEREADME file from the diagnostics media This fi...

Page 93: ...oller Replace Controller Use this selection when it is necessary to replace a controller in the array This service aid may be run directly from the AIX command line The following usage statement describes the syntax of the command diag c d device name T option parameters Flags Adapter Microcode Download download B D P B Download boot block microcode default to functional microcode D Microcode is o...

Page 94: ...he three digit display The instructions for selecting a console are displayed on all of the direct attached displays and any terminal attached to the S1 port Follow the displayed instructions to select a console display If the system unit is attached to a 5085 or 5086 the DIAGNOSTIC OPERATING INSTRUCTIONS menu does not display on the display attached to the 5085 or 5086 Go to Step 2 Step 2 Loading...

Page 95: ...that resource on the DIAGNOSTIC SELECTION menu 6 Go to Step 4 Step 4 Additional System Verification The checkout programs end with either the TESTING COMPLETE menu and a message stating No trouble was found or the A PROBLEM WAS DETECTED ON Time stamp menu with an SRN 1 Press Enter to return to the DIAGNOSTIC SELECTION menu 2 If you want to check other resources select the resource from the list di...

Page 96: ...the diagnostic programs The diagnostic programs can use direct attached displays or a tty terminal attached to the S1 port This procedure asks you to select the mode you want to run the diagnostic programs in standalone maintenance or concurrent If you need more information about the modes see Diagnostic Modes of Operation in Chapter 3 If the system unit is attached to a 5085 or 5086 the DIAGNOSTI...

Page 97: ...cs in standalone mode NO Go to Step 5 YES Do the following to shut down your system 1 At the system prompt stop the operating system 2 After the operating system is stopped set the power switch on the system unit to Off 3 Go to Step 6 Step 5 From Step 4 This step loads concurrent diagnostics 1 Log on as root or as superuser 2 Enter the diag command 3 Wait until the words DIAGNOSTIC OPERATING INSTR...

Page 98: ...vice position to indicate to the diagnostics there is no console display If you cannot select a console display go to Step 20 Otherwise continue to the next substep 5 Wait until one of the following conditions occurs then go to the next substep The power on light does not come on or it comes on and does not stay on The same number is displayed in the 3 digit display for longer than three minutes a...

Page 99: ...teady not flashing number displayed in the 3 digit display and the power on light is on The number must be other than c31 See substep 3 above for this number Go to Step 7 The system stops with 888 flashing in the 3 digit display Go to Step 8 The system stops with a blank 3 digit display and the words DIAGNOSTIC OPERATING INSTRUCTIONS are not displayed correctly Go to Step 9 The 3 digit display is ...

Page 100: ...r number Record and report SRN 101 xxx where xxx is the number displayed in the 3 digit display STOP You have completed these procedures Step 8 From Steps 6 18 A flashing 888 in the 3 digit display indicates that a crash message or a diagnostic message is ready to be read 1 Use the steps in the Reading Flashing 888 Numbers in Chapter 3 to Read all of the message Identify the SRN if applicable Reco...

Page 101: ...iven in the Action column Console Display Action Display Device Go to the your display documentation for problem determination tty terminal Go to the documentation for problem determination for this type of terminal Step 10 From Steps 5 6 12 18 The diagnostic control program loaded correctly Press the Enter key Is the FUNCTION SELECTION menu displayed NO Go to Step 11 YES Go to Step 12 ...

Page 102: ... report service request number 111 921 STOP You have completed these procedures 102 key keyboard Identify by the type of Enter key used The Enter key extends into two horizontal rows of keys Record and report service request number 111 922 STOP You have completed these procedures Kanji keyboard Identify by the Japanese characters Record and report service request number 111 923 STOP You have compl...

Page 103: ...operating system environment before you can continue with the diagnostics This is a separate and different operation than selecting the console display 2 Select Diagnostic Routines 3 Press the Enter key 4 In the table on the following page find the menu or system response you received when you selected Diagnostic Routines then follow the instructions given in the Action column ...

Page 104: ...Note Devices attached to serial ports S1 or S2 will not appear on the NEW RESOURCE menu If the DIAGNOSTIC SELECTION menu is displayed go to Step 13 If you get an SRN record it and go to Step 15 If you do not get an SRN go to Step 19 The diagnostics begin testing a resource Note If Problem Determination was selected from the DIAGNOSTIC MODE SELECTION menu and if a recent error has been logged in th...

Page 105: ...Notes If dials and LPFKs are attached to serial ports S1 or S2 and you are running diagnostics from disk or server the dials and LPFKs will only appear on the selection screen if they have been configured by the user Use the Dials and LPFKs Configuration service aid to configure these devices If the dials and LPFKs are attached to serial ports S1 or S2 you must configure them using the Dials and L...

Page 106: ...tes or a CD ROM disc NO Go to Step 22 YES Record and report SRN 111 101 STOP You have completed these procedures Step 17 From Steps 21 22 When you load the diagnostics from diskettes or a CD ROM disc and run them from a tty terminal the attributes for the terminal must be set to match the defaults of the diagnostic programs The tty terminal must be attached to port S1 on the system unit Are you go...

Page 107: ...d follow the displayed instructions to select the console display If no console display is available set the key mode switch to the Normal position and then set it to the Service position to indicate to the diagnostics that there is no console display If you cannot select a console display to Step 20 Otherwise continue to the next substep 6 Wait until one of the following conditions occur then go ...

Page 108: ...t flashing number displayed in the 3 digit display and the power on light is on The number must be other than c07 or c31 See previous substep 4 for these numbers Go to Step 7 The system stops with 888 flashing in the 3 digit display Go to Step 8 The system stops with two or more numbers between 221 and 296 alternating in the 3 digit display Record and report SRN 111 101 STOP You have completed the...

Page 109: ... diskette or a CD ROM disc NO If you have a problem call for service and report the problem YES Go to Step 17 Step 22 From Step 16 An English only version of diagnostics are provided on diskette and CD ROM disc Do you want to run diagnostics from diskette or a CD ROM disc NO Record and report SRN 111 103 Stop You have completed these procedures YES Go to Step 17 ...

Page 110: ...as two mounting holes The screws have knobs for ease in attaching or removing the base and are captured in the base with a retaining ring No screwdriver is required Note Refer to Stopping the System Unit on page 2 5 before changing the system unit base 1 Stand the unit on the side with the two screw mounting holes facing upward 2 Loosen the two screws that are attached to the base 3 Remove the bas...

Page 111: ...7 2 Operator Guide I O 1 44 Screws Base Base I O Screw Mounting Holes 4 Place the base on the side of the unit that has the two screw mounting holes I O ...

Page 112: ...Changing the System Unit Position 7 3 I O 5 Tighten the two screws to the unit until the screws are finger tight 6 Stand the unit in the vertical position on the base Vertical Position Base I O ...

Page 113: ...7 4 Operator Guide Base I O To change the unit from a vertical to a horizontal position reverse the procedure ...

Page 114: ...d when the system unit is in either a horizontal or a vertical position With the system unit in the vertical position to change the logos 1 Grasp the logo with your fingertips 2 Turn the logo 90 in a clockwise direction on the front cover counterclockwise direction on the back cover if present 3 Release the logo back into position Vertical Position Vertical Position Front View Back View Logo Logo ...

Page 115: ...s in a horizontal position use the same procedure But in step 2 turn the logo 90 in a counterclockwise direction on the front cover clockwise direction on the back cover if present Vertical Position Vertical Position Front View Back View Logo I O S 1 S2 P ...

Page 116: ...digit display O l Three Digit Display Hinged Lens Closed O l Vertical Position with 1 44 I O 1 44 Three Digit Display Hinged Lens Closed Vertical Position with To change the display with the system unit in the horizontal position and the three digit display in the vertical position do the following 1 To open push down on the top of the hinged lens Three Digit Display Hinged Lens Open O l Vertical ...

Page 117: ...inged lens O l O l Three Digit Display Hinged Lens Closed Horizontal Position with 1 44 I O 1 44 Three Digit Display Hinged Lens Closed Horizontal Position with To change the three digit display when the system unit is in the vertical position and the three digit display is in the horizontal position use the same procedure except for step 3 Turn the holder 90 in a clockwise direction ...

Page 118: ...et is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power ...

Page 119: ...cted to the rear of the system unit as you disconnect them 4 In the location you are moving to the power outlets should be checked for correct wiring voltage and grounding before attaching any of the devices or the system unit See Checking Customer Outlets in 7012 300 Series Installation and Service Guide 5 Connect all signal cables to the devices before connecting any device or the system unit to...

Page 120: ... system is on a remote server When the operating system is on a remote server the workstation is referred to as a diskless dataless workstation In this manual the configuration that uses a remote server to load the operating system is referred to as diskless dataless Note The diskless dataless system cannot boot without using a network server The diskless dataless system is called the client of th...

Page 121: ...o Channel slot 1 Go to substep 1 3 Micro Channel slot 2 Go to substep 1 3 Micro Channel slot 3 Go to substep 1 3 Micro Channel slot 4 Go to substep 1 3 1 3 What data rate is the Token Ring Note It is very important that you use the correct data rate An incorrect rate can cause disruption of your network 4M bit Go to substep 1 4 16M bit Go to substep 1 4 1 4 Do you need to enter any of the followin...

Page 122: ...at happens next depends on how your system is configured Wait a minute to see which of the following occurs If the Select Language menu displays go to substep 2 9 If the Main Menu displays go to Step 3 Setting Up Network Configuration If the screen remains blank and the number 261 or 262 displays in the three digit display and you are using an ASCII async terminal press one of the number keys on y...

Page 123: ...3 For each Token Ring adapter you have two selections 16M bit and 4M bit data rates Note It is very important that you select the correct data rate An incorrect data rate may cause the total disruption of your network 3 3 1 Enter the number for the selection that corresponds to the adapter slot and data rate combination that you want to use to communicate with your diskless BOOTP server 3 3 2 Go t...

Page 124: ...e About Your Machine list Call your system administrator Use the procedures in Chapter 5 Write down your memory size on the line below Total memory ______________________________ 3 8 Are you the administrator for the diskless BOOT server this client will use NO Go to Step 4 Waiting for Client Registration on the Diskless Server YES Set the system unit power switch to the Off position Go to substep...

Page 125: ...d wait until your administrator has finished adding your client machine to the server You have two choices You can leave this machine powered on while you wait This way you will not have to repeat Step 2 Starting the System and Step 3 Setting Up Network Configuration when you are ready to continue with the setup of this machine When your diskless server administrator informs you the client is regi...

Page 126: ...d booting this may take a while As booting progresses the numbers in the three digit display will change Note During the boot process the message Multi user initialization completed will display and the system will appear to be inactive for 2 3 minutes This does not mean the system has completed booting Please be patient the login prompt will eventually display When the login prompt appears you ha...

Page 127: ...iagnostic Cartridge 8191160 4 mm DDS 2 Data Cartridge 5 pack 8191146 4 mm DDS 2 Diagnostic Cartridge 21F8732 1 4 Inch 1 2 GB Data Tape Cartridge 5 pack 21F8587 1 4 Inch 525 MB Data Tape Cartridge 5 pack 21F8588 1 4 Inch 150 MB Data Tape Cartridge 5 pack 21F8570 1 4 Inch Cartridge Head Cleaning Kit 21F8595 8 mm Data Tape Cartridge 5 pack 16G8467 8 mm Cleaning Tape Cartridge 0352465 1 2 Inch Head Cl...

Page 128: ... OCS EPROM 123 BIST detected a bad CRC on the OCS area of NVRAM 124 BIST started a CRC check on the OCS area of NVRAM 125 BIST detected a bad CRC on the time of day area of NVRAM 126 BIST started a CRC check on the time of day area of NVRAM 127 BIST detected a bad CRC on the 8752 EPROM 130 BIST presence test started 140 Running BIST Box Manufacturing Mode Only 142 Box manufacturing mode operation ...

Page 129: ...e display shows a solid 21c for 2 seconds 220 IPL control block is being initialized 221 NVRAM CRC comparison error during AIX IPL key mode switch in Normal mode Reset NVRAM by reaccomplishing IPL in Service mode For systems with an internal direct bus attached DBA disk IPL ROM attempted to perform an IPL from that disk before halting with this operator panel display value 222 Attempting a Normal ...

Page 130: ...g a Service mode IPL from SCSI attached devices specified in the NVRAM IPL Devices List 244 Attempting a Service mode IPL from 9333 subsystem device specified in the NVRAM IPL Devices List 245 Attempting a Service mode IPL from 7012 DBA disk attached devices specified in the NVRAM IPL Devices List 246 Attempting a Service mode IPL from Ethernet specified in the NVRAM IPL Devices List 247 Attemptin...

Page 131: ...90 IOCC POST error irrecoverable 291 Standard I O POST running 292 SCSI POST running 293 7012 DBA disk POST running 294 IOCC bad TCW SIMM in slot location J being tested 295 Graphics Display adapter POST color or grayscale 296 ROM scan POST 297 System model number does not compare between OCS and ROS irrecoverable 298 Attempting a software IPL 299 IPL ROM passed control to the loaded program code ...

Page 132: ...lot 7 508 Querying card in Slot 8 510 Starting device configuration 511 Device configuration completed 512 Restoring device configuration files from media 513 Restoring basic operating system installation files from media 516 Contacting server during network boot 517 Mounting client remote file system during network IPL 518 Remote mount of the root and usr file systems failed during network boot 5...

Page 133: ...system will not mount 558 There is not enough memory to continue the system IPL 559 Less than 2 M bytes of good memory are available to load the AIX kernel 570 Virtual SCSI devices being configured 571 HIPPI common function device driver being configured 572 HIPPI IPI 3 master transport driver being configured 573 HIPPI IPI 3 slave transport driver being configured 574 HIPPI IPI 3 transport servic...

Page 134: ...ring local paging devices 615 Configuration of a local paging device failed 616 Converting from diskless to dataless configuration 617 Diskless to dataless configuration failed 618 Configuring remote NFS paging devices 619 Configuration of a remote NFS paging device failed 620 Updating special device files and ODM in permanent filesystem with data from boot RAM filesystem 622 Boot process configur...

Page 135: ...type being configured 733 7GB 8mm tape drive being configured 734 4x SCSI 2 640MB CD ROM Drive 741 1080MB SCSI Disk Drive 745 16GB 4mm Tape Auto Loader 748 MCA keyboard mouse adapter being configured 749 7331 Model 205 Tape Library 754 1 1GB 16 bit SCSI disk drive being configured 755 2 2GB 16 bit SCSI disk drive being configured 756 4 5GB 16 bit SCSI disk drive being configured 757 External 13GB ...

Page 136: ...y disk drive subsystem drawer being identified or configured 846 RAIDiant Array SCSI 1 3GB Disk Drive 847 16 port serial adapter EIA 232 being identified or configured 848 16 port serial adapter EIA 422 being identified or configured 849 X 25 Interface Co Processor 2 adapter being identified or configured 850 Token Ring network adapter being identified or configured 851 T1 J1 Portmaster adapter be...

Page 137: ...ed 910 1 4GB Fibre Channel 266 Standard Adapter being identified or configured 911 Fibre Channel 1063 Adapter Short Wave 912 2 0GB SCSI 2 differential disk drive being identified or configured 913 1 0GB differential disk drive being identified or configured 914 5GB 8 mm differential tape drive being identified or configured 915 4GB 4 mm tape drive being identified or configured 916 Non SCSI vendor...

Page 138: ...ape drive being identified or configured 972 2 3GB 8 mm SCSI tape drive being identified or configured 973 Other SCSI tape drive being identified or configured 974 CD ROM drive being identified or configured 975 Progress indicator An optical disk drive is being identified or configured 977 M Audio Capture and Playback Adapter being identified or configured 981 540MB SCSI 2 single ended disk drive ...

Page 139: ...ed c33 A tty terminal attached to serial ports S1 or S2 was selected c34 A file was selected The console messages store in a file c40 Configuration files are being restored c41 Could not determine the boot type or device c42 Extracting data files from diskette c43 Cannot access the boot install tape c44 Initializing installation database with target disk information c45 Cannot configure the consol...

Page 140: ... attempt to write to ROS 205 Machine check because of an uncorrectable address parity 206 Machine check because of an uncorrectable ECC error 207 Machine check because of an unidentified error 208 Machine check due to an L2 uncorrectable ECC 300 Data storage interrupt from the processor 32x Data storage interrupt because of an I O exception from IOCC 38x Data storage interrupt because of an I O ex...

Page 141: ...cess the dump device 0c6 A dump to the secondary dump device was requested Make the secondary dump device ready then press Ctrl Alt Numpad2 0c7 Reserved 0c8 The dump function is disabled 0c9 A dump is in progress Type 103 and 105 Messages Message types 103 and 105 contain service information The information should be recorded on the Problem Summary Form or on a blank sheet of paper This message co...

Page 142: ...the disc 2 20 status light 2 19 unload button 2 19 unloading 2 21 volume control 2 19 CD ROM drive using 2 17 cleaning CD ROM drive 2 18 CD ROM drive type C bezel 2 22 Configuration Program Indicators B 5 connector external device 1 7 control key 2 9 D debugger progress indicators B 12 diagnostic programs attached systems 2 4 sources 3 23 using online diagnostics 3 23 using standalone diagnostics ...

Page 143: ...ette drive port 1 7 F fixed disk drive 1 5 flashing 888 message descriptions B 13 front cover 1 2 function key 2 9 H handling diskette 2 13 mouse 2 11 hardware problem determination procedure 6 1 I Indicators Configuration Program B 5 initial program load IPL 2 1 2 2 2 8 K key ordering information 2 5 reorder form 2 6 key mode switch 1 2 positions 2 2 keyboard 2 9 keyboard connector 1 7 L loading ...

Page 144: ...ay or change configuration 4 56 display or change vital product data VPD 4 56 display previous diagnostic results 4 59 display test patterns 4 59 display test patterns for the multimedia video capture adapter 4 59 display alter bootlist 4 56 display alter sector 4 52 erase disk 4 54 ESCON bit error rate 4 59 ethernet 4 64 format and certify media 4 54 format media 4 54 generic microcode download 4...

Page 145: ...4 60 display or change vital product data VPD 4 56 display resource attributes 4 59 local area network analyzer 4 60 process supplemental media 4 61 run diagnostics 4 61 run error log analysis 4 62 SCSI bus analyzer 4 62 update disk based diagnostics 4 51 tasks service aids service aid introduction 4 49 task introduction 4 49 three digit display BIST indicators B 1 debugger progress indicators B 1...

Page 146: ...Printed in the U S A SA38 0544 00 94H0058 ...

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