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Procedure
1. Is the operating system available?
If
Then
Yes:
Continue with step “2” on page 61.
No:
Continue with step “3” on page 61.
2. To collect diagnostic data from the operating system, complete the following steps:
a) Log in as root user.
b) At the command prompt, type
sosreport
and press Enter.
c) You are prompted for additional information. When the command is complete, the location of the
output file is displayed. Note the location of the output file. Then, continue with the next step.
3. To collect system event logs, complete the following steps:
a) Go to the IBM Support Portal (http://www.ibm.com/support/entry/portal/support).
b) In the search field, enter your machine type and model. Then, click the correct product support
entry for your system.
c) From the Downloads list, click the Scale-out LC System Event Log Collection Tool for your
machine type and model.
d) Follow the instructions to install and run the system event log collection tool. Then, continue with
the next step.
4. Send the data that you collected during this procedure to IBM service and support. This ends the
procedure.
Contacting IBM service and support
You can contact IBM service and support by telephone or through the IBM Support Portal.
Before you contact IBM service and support, go to “Beginning troubleshooting and problem analysis” on
page 1 and complete all of the service actions indicated. If the service actions do not resolve the problem,
information below to contact IBM service and support.
Customers in the United States, United States territories, or Canada can place a hardware service request
online. To place a hardware service request online, go to the IBM Support Portal (http://www.ibm.com/
support/entry/portal/product/power/scale-out_lc).
For up-to-date telephone contact information, go to the Directory of worldwide contacts website
(www.ibm.com/planetwide/).
Table 18. Service and support contacts
Type of problem
Call
• Advice
• Migrating
• "How to"
• Operating
• Configuring
• Ordering
• Performance
• General information
• 1-800-IBM-CALL (1–800–426–2255)
• 1-800-IBM-4YOU (1–800–426–4968)
Beginning troubleshooting and problem analysis 61