IBM Power Systems Series, Problem Analysis, System Parts, And Locations

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Table 3. Resource names, examples, and service procedures for different types of operating system
logs.
Resource name
Example of a log
requiring a service
action
Type of problem Service procedure
eth1, eth2, eth3,
enPxxxxx, where xxxxx
indicates the network
port.
Failed to re-
initialize device
Network Go to “Resolving a
network adapter
problem” on page 13.
mlx5_core Link Down
health_care:
handling bad
device here
Network Go to “Resolving a
network adapter
problem” on page 13.
tg3 PCI I/O error
detected.
Link is Down
Network Go to “Resolving a
network adapter
problem” on page 13.
nvme Failed status:
ffffffff, reset
controller
NVMe Flash adapter Go to “Resolving an
NVMe Flash adapter
problem” on page 15.
sda, sdb, sdc FAILED Result Storage Go to “Resolving a
storage device
problem” on page 15.
EEH Detected error on
PHB#xxx , where xxx is
the PHB number.
PCIe bus or adapter Resolve any device
driver errors that are
related to I/O and that
occurred near the time
of this operating system
log entry.
xxx has failed 6
times in the last
hour and has been
permanently
disabled , where xxx
is the PCI bus number.
PCIe bus or adapter Ensure that the correct
device drivers are
properly installed for
the device. If the
problem persists,
replace the adapter in
the PCIe slot that is
specified in the
operating system log
entry.
3. Are all of the adapters in the system missing or failed?
If Then
Yes: Perform the following actions, one at a time, until the problem is resolved:
a. Ensure that the PCIe risers are fully seated in the system.
b. Replace system processor CPU 1.
c. Replace the system backplane.
• If your system is a 5104-22C or 9006-22C, go to “5104-22C or 9006-22C
locations” on page 63 to identify the physical location and the removal and
replacement procedure.
12 Power Systems: Problem analysis, system parts, and locations for the 5104-22C, 9006-12P, 9006-22C, and
9006-22P