IBM Power System POWER7 Series, Common Service Procedures

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1. Did you use a hot-swap operation by using an AIX diagnostics service aid to change the FRU?
v
Yes: Go to step 4
v
No: Continue with the next step.
2. Do you have any field-replaceable units (FRUs) (for example cards, adapters, cables, or devices) that
were removed during problem analysis that you want to put back into the system?
Note: If the system backplane or battery has been replaced and you are loading diagnostics from a
server over a network, it might be necessary for the customer to set the network boot information
for this system before diagnostics can be loaded. Also, set the system time and date information after
the repair is completed.
v Yes: Reinstall all of the FRUs that were removed during problem analysis. Go to step 3
v No: Continue with the next step.
3. Is the system or logical partition that you are performing a repair action on running the AIX
operating system?
v Yes: Continue with the next step.
v No: Go to step 5.
4. Does the system or logical partition you are performing a repair action on have the AIX operating
system installed?
Note: If you have just replaced a hard disk in the root volume group, answer no to this question.
v Yes: Go to step 7 on page 164.
v No:
Continue with the next step.
5. Run stand-alone diagnostics in problem determination mode from either a CD-ROM or from a
Network Installation Management (NIM) server.
Note: For instructions about running stand-alone diagnostics from a CD and not by using an HMC,
go to Running the stand-alone diagnostics from CD on a server without an HMC attached.
For instructions about running stand-alone diagnostics from a NIM server, go to Running the
stand-alone diagnostics from a Network Installation Management server.
Did you encounter any problems?
v Yes: Go to Problem analysis.
v No: Continue with the next step.
6. The system hardware is functioning correctly.
Common service procedures
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