IBM Power System POWER7 Series, Common Service Procedures

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3. Click Serviceability > Manage Dumps > Selected > Copy Dump .
4.
Select the dump to copy.
5. Verify that the HMC that contains the dump is the HMC being used to copy the dump.
6. To copy the dump to DVD media, Click Selected > Copy Dump File to DVD Media .
7. Load the media and follow the instructions on the display.
8. When the copy procedure is successfully completed, remove the media and process it according to the
instructions of your next level of support or your hardware service provider.
9. If you encounter a problem with the copy procedure, contact your next level of support or your
hardware service provider.
To copy a dump by using the SDMC, complete the following steps:
1. From the main IBM Systems Director welcome page, click View support files under the Service and
Support Manager link.
Alternatively, select Manage support files from the main Service and Support Manager summary
panel.
2. From the Manage Support Files page, click the dump file to open the properties page of the file.
3. Click Actions > Copy to media .
Note: One or more support files can be copied to a Universal Serial Bus (USB) device that exists on
the SDMC appliance. If multiple USB devices are available on the SDMC appliance, you can select the
USB device to use.
4.
When the copy procedure is successfully completed, remove the media and process it according to the
instructions of your next level of support or your hardware service provider.
5. If you encounter a problem with the copy procedure, contact your next level of support or your
hardware service provider.
Copying a dump by using an AIX command:
You can copy a dump by using an AIX command.
Copy the dump only if you are directed to do so by your next level of support or service provider.
Note: If you have a management console, you must manage your platform dumps with the management
console. For details, see “Copying a dump by using a management console” on page 65.
Platform dumps are saved in AIX in the following directory:
/var/adm/platform
Note: If the AIX logical partition becomes the service partition after it was installed, run the following
command to create this directory:
platform_dump -f jfs2
or
platform_dump -f jfs
This command creates the
/var/adm/ras/platform
file system. This is done automatically during the
installation if the AIX logical partition was marked as the service partition before it was installed.
Copying a dump by using a Linux command:
You can copy a dump by using a Linux command.
Copy the dump only if you are directed to do so by your next level of support or service provider.
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