IBM Netfinity ServeRAID-4L Ultra160, User Reference

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Installing IPSSEND for Windows 2000, Windows NT 4.0 . . . . . . . . 43
Using the IPSSEND command-line program . . . . . . . . . . . . . . 44
Server roll-out functions . . . . . . . . . . . . . . . . . . . . 44
Error-recovery functions . . . . . . . . . . . . . . . . . . . . 45
Problem-isolation and debug functions . . . . . . . . . . . . . . . 47
RAID configuration functions . . . . . . . . . . . . . . . . . . . 48
Chapter 8. Installing and starting the ServeRAID Manager program . . . . 51
Installing the ServeRAID Manager program . . . . . . . . . . . . . . 51
Installing ServeRAID Manager on Windows 2000, Windows NT 4.0, Windows
98, or Windows 95. . . . . . . . . . . . . . . . . . . . . . 52
Starting the ServeRAID Manager program . . . . . . . . . . . . . . . 52
Starting the ServeRAID Manager program in Windows 2000, Windows NT,
Windows 98, or Windows 95 . . . . . . . . . . . . . . . . . . 52
Part 3. Maintenance and troubleshooting . . . . . . . . . . . . . . . . . . . 55
Chapter 9. Solving ServeRAID problems . . . . . . . . . . . . . . 57
IBM ServeRAID Support CD fails to start . . . . . . . . . . . . . . . 57
ServeRAID controller messages
. . . . . . . . . . . . . . . . . . 57
ServeRAID startup (POST) messages . . . . . . . . . . . . . . . . 62
ServeRAID ISPR, BCS, and ECS POST error codes . . . . . . . . . . 63
Rebuilding a defunct drive . . . . . . . . . . . . . . . . . . . . . 68
Steps for recovering from defunct drives . . . . . . . . . . . . . . 68
Rebuilding a hot-swap drive . . . . . . . . . . . . . . . . . . . 68
Recovering from an incomplete format of a physical drive . . . . . . . . . 69
Chapter 10. Getting help, service, and information . . . . . . . . . . 71
Service support. . . . . . . . . . . . . . . . . . . . . . . . . 72
Before you call for service . . . . . . . . . . . . . . . . . . . . . 72
Getting customer support and service
. . . . . . . . . . . . . . . . 73
Using the World Wide Web . . . . . . . . . . . . . . . . . . . 73
Using electronic support services . . . . . . . . . . . . . . . . . 73
Getting information by fax . . . . . . . . . . . . . . . . . . . . 74
Getting help online
. . . . . . . . . . . . . . . . . . . . . . 74
Getting help by telephone . . . . . . . . . . . . . . . . . . . . 74
Getting help around the world . . . . . . . . . . . . . . . . . . 75
Purchasing additional services . . . . . . . . . . . . . . . . . . . 76
Enhanced PC support line. . . . . . . . . . . . . . . . . . . . 76
900-number operating system and hardware support line . . . . . . . . 76
Network and server support line
. . . . . . . . . . . . . . . . . 76
Ordering support line services . . . . . . . . . . . . . . . . . . 77
Warranty and repair services . . . . . . . . . . . . . . . . . . . 77
Ordering publications . . . . . . . . . . . . . . . . . . . . . . 78
Part 4. Appendixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Appendix. Product warranties and notices. . . . . . . . . . . . . . 81
Warranty Statements. . . . . . . . . . . . . . . . . . . . . . . 81
IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms) . . . . . . . . . . . . . . . . 81
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 – General Terms) . . . . . . . . . . . . . . 84
Part 2 - Worldwide Country-Unique Terms . . . . . . . . . . . . . . 86
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
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IBM
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Netfinity
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: ServeRAID
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-4L Ultra160 SCSI Controller User’s Reference